Sanitas is a leading healthcare and wellness company in Spain, providing a wide range of services including health insurance, hospitals, dental clinics, and elderly care homes. Founded in 1954 and now part of the international Bupa Group, it operates a vast network of medical centers and employs over 11,000 professionals across the country. The company is a dominant player in the Spanish private healthcare sector, known for its digital health innovation and comprehensive care models.

With its headquarters in Madrid and a massive footprint across every major Spanish city, Sanitas offers diverse opportunities for international professionals, particularly in medical, dental, and digital technology roles. While clinical roles require Spanish certification and language proficiency, the company's digital and corporate divisions frequently seek international talent for data science, AI, and project management positions. Sanitas is recognized for its commitment to diversity and its role as a key employer for those looking to build a career in the European healthcare industry.

Founded in 1954 by a group of Spanish doctors, Sanitas grew to become the leading private healthcare provider in Spain. In 1989, it became part of the British healthcare group Bupa, allowing it to expand its services and international reach while maintaining its strong Spanish identity.

For international professionals

Part of the Bupa Group, providing access to a global network of healthcare expertise and international mobility opportunities.
A pioneer in digital health in Spain, offering advanced telemedicine services and digital insurance products.
Operates four major hospitals, over 200 dental clinics, and more than 40 nursing homes across the Spanish territory.
Regularly hires for technical roles in Data Science and AI to support its ongoing digital transformation initiatives.
Clinical roles typically require the homologation of foreign degrees and professional registration in Spain.

Customer Retention Consultants (15:00 to 21:00)

Sanitas

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you consider yourself persuasive, dynamic, and possess strong communication skills?

At Sanitas Emisión, we are waiting for you! This is your opportunity!

We are looking for Telephone Consultants for the Customer Retention team.

Your mission will consist of transforming the customer's intention to cancel into a loyalty opportunity through specific commercial retention actions, and you will handle negotiation and debt management, administrative incidents, and/or any action defined within the framework of promoting the satisfaction and continuity of our Customers, in accordance with the procedures and efficiency standards established by the company

...And additionally:

💙 You will argue all the advantages and benefits of our products

💙 You will negotiate based on the established commercial offer

💙 You will communicate potential non-payments and manage debt collection

💙 You will identify and be able to propose improvement actions

What are we looking for in you?

🎓 Academic degree is valued

🎧 Previous experience of between 1 and 3 years in a similar position is essential

💻 Good skills with management tools are required (a test will be conducted)

🌍 Languages: High level of English and/or Portuguese is valued

🤝 Teamwork, good communication, initiative, and a drive for self-improvement

🎯 Results and customer orientation

⭐ Negotiation capacity is required

What do we offer you?

📝 Temporary contract. Availability to start in July

⌚ Mon-Fri on the 15:00 to 21:00 shift

💻 Hybrid work format and parking availability at our office

💰 Attractive commission plan

🧘♀️ Gym and physiotherapy service at our facilities

🎁 Flexible remuneration: restaurant card, transport, training, and childcare vouchers

From Sanitas Emisión...

We believe there is no better way to achieve our goals than by forming a passionate and committed team, ensuring equal conditions and opportunities, and investing in our employees to promote motivation and development.

You are the KEY piece that completes our team!

And furthermore... We are TopEmployers

We are #TopEmployers2026 in Spain! 🏆 This Top Employers Spain certification recognizes our commitment to employee well-being, as well as the policies and procedures to care for every person who is part of Sanitas. And, most importantly, it drives us to keep improving!

View original advert (Spanish)

¿Te consideras persuasivo/a, dinámico/a y con habilidades de comunicación?

En Sanitas Emisión te estamos esperando ¡Esta es tu oportunidad!

Buscamos Asesores/as telefónicos/as para el equipo de Retención de clientes.

Tu misión consistirá en transformar la intención de baja del cliente en una oportunidad de fidelización mediante acciones comerciales específicas de retención y realizarás la negociación y gestión de deuda, incidencias administrativas y/o cualquier acción que se defina en el marco de promover la satisfacción y continuidad de nuestros Clientes, de acuerdo con los procedimientos y estándares de eficiencia establecidos por la compañía

...Y además:

💙 Argumentarás todas las ventajas y beneficios de nuestros productos

💙 Negociarás acogiéndote a la oferta comercial establecida

💙 Comunicarás los posibles impagos y gestionarás el cobro de deuda

💙 Identificarás y podrás proponer acciones de mejora

¿Qué buscamos en ti?

🎓Valorable titulación académica

🎧Imprescindible experiencia previa de entre 1 y 3 años en un puesto similar

💻Se requieren buenas habilidades con herramientas de gestión (se realizará prueba)

🌍Idiomas: Valorable nivel alto de inglés y/o portugués

🤝Trabajo en equipo, buena comunicación, iniciativa y afán de superación

🎯Orientación a resultados y al cliente

⭐Se precisa capacidad de negociación

¿Qué te ofrecemos?

📝Contrato temporal. Disponibilidad incorporación en el mes de julio

⌚L-V en turno de 15:00 a 21:00

💻Formato híbrido de trabajo y posibilidad de parking en nuestra oficina

💰Atractivo plan de comisiones

🧘♀️Gimnasio y servicio de fisioterapia en nuestras instalaciones

🎁Retribución flexible: tarjeta restaurante, transporte, formación y cheque guardería

Desde Sanitas Emisión...

Consideramos que no hay mejor forma de alcanzar nuestros objetivos que formando un equipo apasionado y comprometido, asegurando la igualdad de condiciones y oportunidades, e invirtiendo en nuestros empleados para promover la motivación y el desarrollo.

¡Eres la pieza CLAVE que completa nuestro equipo!