Sanitas is a leading healthcare and wellness company in Spain, providing a wide range of services including health insurance, hospitals, dental clinics, and elderly care homes. Founded in 1954 and now part of the international Bupa Group, it operates a vast network of medical centers and employs over 11,000 professionals across the country. The company is a dominant player in the Spanish private healthcare sector, known for its digital health innovation and comprehensive care models.

With its headquarters in Madrid and a massive footprint across every major Spanish city, Sanitas offers diverse opportunities for international professionals, particularly in medical, dental, and digital technology roles. While clinical roles require Spanish certification and language proficiency, the company's digital and corporate divisions frequently seek international talent for data science, AI, and project management positions. Sanitas is recognized for its commitment to diversity and its role as a key employer for those looking to build a career in the European healthcare industry.

Founded in 1954 by a group of Spanish doctors, Sanitas grew to become the leading private healthcare provider in Spain. In 1989, it became part of the British healthcare group Bupa, allowing it to expand its services and international reach while maintaining its strong Spanish identity.

For international professionals

Part of the Bupa Group, providing access to a global network of healthcare expertise and international mobility opportunities.
A pioneer in digital health in Spain, offering advanced telemedicine services and digital insurance products.
Operates four major hospitals, over 200 dental clinics, and more than 40 nursing homes across the Spanish territory.
Regularly hires for technical roles in Data Science and AI to support its ongoing digital transformation initiatives.
Clinical roles typically require the homologation of foreign degrees and professional registration in Spain.

Operations Governance Manager

Sanitas

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

What will you do in the team?

Your mission will be to lead the governance model for Sanitas' IT operations, ensuring controlled, resilient execution aligned with the business, as well as managing Communications, IT Contact Center, vulnerabilities, technological obsolescence, and cross-functional infrastructure and platform migration projects. Additionally:

💙 You will lead the IT operations governance model, ensuring a controlled operation aligned with the business alongside SRE, Security, and Development.

💙 You will drive operational resilience, vulnerability management, and technological obsolescence, ensuring business continuity and platform renewal.

💙 You will define and supervise SLAs/SLOs, risks, and operational compliance, as well as the management of providers and contracts for communications, contact center, and security.

💙 You will be responsible for Communications and IT Contact Center, also leading budget management, people management, and cross-functional infrastructure projects.

What do you need?

🎓Education: Higher degree in Engineering (Telecommunications, Computer Science, or similar).

🌱Experience: at least 10 years in IT Operations, with experience in team management (including performance evaluation and professional development), vendor negotiation, and budget control.

🌍Languages: English level C1 or higher

👉Other skills and knowledge: ITIL, COBIT, ISO 27001/22301, AWS and Azure, corporate networks, Genesys Cloud, SRE/DevOps models, observability, vulnerability management, automation, PMO, Agile, AOP, and forecasting.

What do we offer?

👉 Hybrid remote work model.

👉 Social benefits: Medical insurance, life insurance, funeral insurance, and meal card.

👉 Flexible hours, free shuttle bus service, free parking at the office, intensive summer hours, and much more.

Innovation, committed to you and helping the customer

At Sanitas, we welcome you with open arms. You will be part of an innovative team, committed to employees and focused on customer care and support. We offer a dynamic environment with opportunities for development and growth where people are our greatest value.

We are TopEmployers

We are #TopEmployers2026 in Spain! 🏆 This certification from Top Employers Spain recognizes our commitment to employee well-being, as well as the policies and procedures to care for every person who is part of Sanitas. And, most importantly, it drives us to keep improving!

View original advert (Spanish)

¿Qué harás en el equipo?

Tu misión será liderar el modelo de gobierno de la operación IT de Sanitas, garantizando una ejecución controlada, resiliente y alineada con negocio, así como la gestión de Comunicaciones, Contact Center IT, vulnerabilidades, obsolescencia tecnológica y proyectos transversales de infraestructura y migración de plataformas. Y además:

💙 Liderarás el modelo de gobierno de operaciones IT, garantizando una operación controlada y alineada con negocio junto a SRE, Seguridad y Desarrollo.

💙 Impulsarás la resiliencia operativa, la gestión de vulnerabilidades y la obsolescencia tecnológica, asegurando continuidad de negocio y renovación de plataformas.

💙 Definirás y supervisarás SLAs/SLOs, riesgos y cumplimiento operativo, así como la gestión de proveedores y contratos de comunicaciones, contact center y seguridad.

💙 Serás responsable de Comunicaciones y Contact Center IT, liderando además la gestión presupuestaria, de personas y proyectos transversales de infraestructura.

¿Qué necesitas?

🎓Formación: Titulación superior en Ingeniería (Telecomunicaciones, Informática o similar).

🌱Experiencia: al menos 10 años en Operaciones IT, con experiencia en gestión de equipos (incluyendo evaluación de desempeño y desarrollo profesional), negociación con proveedores y control presupuestario

🌍Idiomas: nivel de ingles C1 o superior

👉Otras habilidades y conocimientos: ITIL, COBIT, ISO 27001/22301, AWS y Azure, redes corporativas, Genesys Cloud, modelos SRE/DevOps, observabilidad, gestión de vulnerabilidades, automatización, PMO, Agile, AOP y forecasting.

¿Qué ofrecemos?

👉 Modalidad híbrida de teletrabajo.

👉 Beneficios sociales: Seguro médico, seguro de vida, seguro de decesos y tarjeta comida.

👉 Flexibilidad horaria, servicio gratuito de autobuses lanzadera, parking gratuito en la oficina, jornada intensiva en verano, y mucho más.

Innovación, comprometidos contigo y ayuda al cliente

En Sanitas te esperamos con los brazos abiertos. Formarás parte de un equipo innovador, comprometido con los empleados y con foco en el cuidado y ayuda al cliente. Ofrecemos un entorno dinámico, con oportunidades de desarrollo y crecimiento en donde las personas es nuestro mayor valor.