Synergie is a leading global human resources and staffing firm, operating as part of the French multinational Synergie Group. With a history spanning over five decades, the company provides a comprehensive suite of HR services, including temporary staffing, permanent recruitment, and specialized consultancy across sectors such as logistics, industry, and services.

In Spain, Synergie España maintains a robust presence with a network of more than 40 offices nationwide. They serve as a critical bridge for international professionals and local workers alike, offering a high volume of opportunities in technical, operational, and administrative roles, making them a key player for those looking to enter or navigate the Spanish labor market.

Synergie was founded in 1969 in France by Daniel Augereau. Since its inception, it has expanded across Europe and North America to become the fifth-largest HR services provider in Europe, establishing its Spanish division to support the growing industrial and service sectors in the Iberian Peninsula.

For international professionals

Operates an extensive network of over 40 branches across Spain, providing localized support in nearly every major autonomous community.
Specializes in high-demand sectors like logistics, manufacturing, and hospitality, which frequently offer entry-level opportunities for newcomers.
Acts as an 'Empresa de Trabajo Temporal' (ETT), offering a common and accessible pathway for international workers to secure their first legal employment in Spain.
Provides specialized recruitment services for technical and middle-management roles through dedicated divisions like Synergie Technical.

Call Center Supervisor

Synergie España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Call Center Manager Requirements: Minimum 2-3 years of experience managing Call Center teams, proficiency in Excel, CRM, and telephone management tools. Experience in auto insurance is valued.
Auto Claims Teleoperator Requirements: Minimum 1 year of experience in customer service, administrative management, or Call Centers. Proficiency in Excel and IT tools. Knowledge of the insurance sector and auto claims is valued. Telephone customer service, call management, active listening, and basic knowledge of insurance products.

Benefits

Stable contract. 3-4 months and then transition to permanent staff. Schedule from Monday to Friday: 08:00 to 17:00 or 09:00 to 18:00. Salary: €19,000 gross/year (Call Center Manager) and €18,000 gross/year (Teleoperator). Good working environment and professional development opportunities.

Job Description

Would you like to be part of a stable project within one of the leading insurance companies in the sector? We are looking to recruit professionals for two key positions within the Auto Insurance area: Call Center Manager and Claims Management Teleoperator.
Call Center Manager
You will be responsible for coordinating a team of up to 10 operators, supervising service levels, analyzing KPIs, and ensuring the quality of care provided to policyholders. Additionally, you will identify opportunities for improvement and report directly to the Operations Directorate.
Auto Claims Teleoperator
You will manage calls from policyholders, provide updates on the status of their claims, and use internal tools to ensure correct information management and an excellent customer experience.