Experto en Customer Journey - Cuentas y Servicios
Este rol se centra en diseñar estrategias de comunicación y mejorar procesos digitales para aumentar el compromiso del cliente.
El portal de empleo de España
Más de 91.000 ofertas activasHíbrido en Madrid·Añadida hace más de un año (comprobada el 6 oct)
41 ofertas abiertas
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits... don't hesitate to apply!
- Bachelor´s or Master's degree (preferably in Economics, Accounting or Finance)
- at least 5 years relevant experience of working with Iberian clients in originating, negotiating and implementing Cash Management solutions
- in-depth technical knowledge of the PCM and Liquidity product catalog, including, among other products: Payments, Collections, Channels, Cash & Liquidity solutions/Cash pooling
- knowledge of Trade products (Bank guarantees, Receivables and Supply Chain Finance) will be highly valued
- excellent commercial skills and able to excel in originating TS opportunities
- an ambitious entrepreneur that combines client focus with delivery power and strong results orientation
- ability to display style flexibility to teams and adapt plan, approach and behavior to the different needs and situations
- managerial courage to question and make decisions
- ability to communicate smoothly internally and externally
- strong organizational sensitivity and drive; ability to understand and take into account the underlying issues, opportunities and dynamics of both the local organization as the Global Wholesale Bank
- time and stakeholders management
- ability to take responsibility and realizations based on facts and data
- team player. Sharing information with all relevant stakeholders in a timely manner, help other stakeholders reach their objectives
- strong ethics and professionalism integrity
- you are willing to learn every day in a continuous changing global environment with high expectations of clients
- excellent level of English and Spanish. Portuguese will be highly valued.
¿Crees que este rol es para ti? Estas son algunas de las cualidades que valoramos:
The time you spend at work, the challenges you face or the lessons you get are very important, but... What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues' needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesn't take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids...
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
360º care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Clinics with professional, world-class athletes.
Gympass service.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
International Remote work program.
Sabemos que el tiempo que pasas en el trabajo, los retos que enfrentas y los aprendizajes que obtienes son importantes, pero... ¿y tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, por eso cuidamos hasta el más mínimo detalle.
¡Descubre todo lo que te espera!
We are looking for a talented and enthusiastic Senior VP-Transaction Services Sales Cash Consultant Iberia with strong Payment and Cash management background to join our Transaction Services (TS) Team of Wholesale Banking Spain & Portugal.
The team works with large corporates to offer TS solutions for the Bank: Payments & Cash Management (PCM), Liquidity Solutions/Bank Mendes Gans (BMG) and Trade (Trade Finance & Working Capital Solutions)
As a Transaction Services Sales Cash Consultant Iberia, you will be responsible for growing the Daily Banking business and increasing profitability through the origination of new TS mandates within the Wholesale Banking (WB) client portfolio in Spain and Portugal.
An energetic individual with drive and thorough understanding of the TS products & solutions and Treasury operations, owning and managing prospect deals until signing of the mandate.
The TS Sales Cash Consultant sells the full suite of Cash solutions across the network (both PCM and Liquidity management/BMG)
Key responsibilities and activities:
Positively contribute to Origination and Business development:
- generates new TS share of wallet deals with existing clients as well as with new clients across different sectors, both locally and through ING´s network
- delivers on challenging but specific revenue targets and client profitability within the ING risk framework and appetite
- collaborates with the Local head of Transaction Services in defining the business strategy and commercial plan for the promotion of Cash solutions in Iberia and ING´s network
- collaborates with Local product management to establish priorities for new product developments or enhancements as well as to develop business cases
- manages and advice on sizeable and complex cash mandates: end-to-end the pre-lead, pitching, proposal and implementation process effectively and efficiently
- negotiates TS solutions and pricing agreements with clients by carefully and transparently balancing client expectations, cost of sales and service, within the risk appetite, including presentation of the business opportunities to the different commercial committees
- coordinates and supports structuring and execution of Cash mandates in combination with colleagues from the TS Cash Advisory & Structuring Central team in Amsterdam
- monitors implementations handled by the different teams in charge to guarantee the proper delivery of solutions according to the agreements, involving the completeness, timeliness and accuracy of the sales process and documentation. This goes with ensuring proper completion of transactions from a commercial perspective, coordinating different departments involved in the processes including clear instructions for Client Services Delivery to manage client requirements
- is responsible for improving and maximizing the cross-buy of TS Solutions
- is a trusted advisor to prospects and clients and works closely with key internal colleagues/stakeholders like Bankers, TS Sales colleagues in the network, the TS Advisory & Structuring teams as well as Operations, Client Services, Legal, Risk...
- reviews recurrently the operative of existing clients with a view to maintain contracts & agreements and identify risks and opportunities
- keeps a close eye on daily banking services provided by Client Services teams in particular incidences and proactive advice to improve client experience as well as cross buy
- performs client profitability analysis to assess business trends
- monitors the existing portfolio in close consultation with risk management.
- is responsible for operating under our KYC guidelines
- contributes to the innovation and development of new solutions to enhance ING's PCM product catalog
- attends (client) events to position the ING TS value proposition and keep informed on key trends
- maintains knowledge of industry and TS products to the highest professional levels, with especial focus on Cash products
Como TS Sales Cash Consultant Iberia, tu misión será impulsar el negocio de banca diaria y aumentar la rentabilidad mediante la captación de nuevos mandatos TS dentro del portafolio de clientes de Wholesale Banking en España y Portugal.
Serás responsable de gestionar oportunidades desde la prospección hasta la firma del mandato, ofreciendo el conjunto completo de soluciones de tesorería (PCM y gestión de liquidez/BMG) a través de la red de ING.
Buscamos una profesional con talento y entusiasmo para ocupar el puesto de Senior VP - Transaction Services Sales Cash Consultant Iberia, con sólida experiencia en pagos y gestión de tesorería, para unirse al equipo de Transaction Services (TS) de Wholesale Banking en España y Portugal.
El equipo colabora con grandes empresas para ofrecer soluciones TS del banco: Pagos y Gestión de Tesorería (PCM), Soluciones de Liquidez/Bank Mendes Gans (BMG) y Comercio (Trade Finance y Soluciones de Capital Circulante).
ING es una institución financiera global de origen neerlandés que ofrece servicios bancarios, de seguros y de gestión de activos a más de 37 millones de clientes en todo el mundo. La compañía opera en más de 40 países y es un actor importante en el sector bancario europeo, con un fuerte enfoque en la transformación digital y la innovación.
En España, ING tiene una presencia significativa con oficinas en Madrid y Barcelona, donde emplea a más de 1.500 personas. La filial española es un centro clave para las funciones de tecnología, riesgo y negocio del banco, ofreciendo un entorno de trabajo dinámico e internacional. Para los profesionales internacionales, ING España ofrece oportunidades para trabajar en diversas áreas como ingeniería, ciberseguridad, ciencia de datos y desarrollo de negocio, con un fuerte énfasis en el crecimiento profesional y una cultura colaborativa.
We are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.
Making things happen, helping others be successful, always being one step ahead-that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working...we are looking forward to meeting you!
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En ING buscamos a un/a Senior Vice President Transaction Services Sales Cash Consultant Iberia
Somos un equipo de más de 1600 personas compartiendo una idea: ayudar a nuestras personas clientas a construir un futuro mejor, ofreciéndoles las herramientas que necesitan para llegar donde quieren.
Un banco totalmente digital, donde la tecnología, la innovación, la simplicidad y la transparencia son nuestros ingredientes principales. Fuimos el primero en trabajar con metodologías ágiles.
Aunque estamos en España, formamos parte de un banco internacional presente en más de 40 países.
Nos sentimos orgullosas/os de tener un equipo diverso y estamos comprometidas/os con seguir desarrollando una cultura de Diversidad, Inclusión y Pertenencia que fomente la colaboración y la innovación, representando a todos los colectivos de la sociedad.
Y aunque por fuera somos naranjas, por dentro somos verdes. Nuestra ambición en sostenibilidad es impulsar tu camino (y el nuestro) hacia un futuro más sostenible.
Hacer que las cosas pasen, ayudar a otras personas a tener éxito y estar siempre un paso por delante... eso forma parte de nuestro ADN.
Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y trabajar... ¡estamos deseando conocerte!