Accounts Payables - Customer Service

Requirements

• Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset.

Competencies

• Customer orientation
• Strong attention to detail.
• Strong communication skills.
• Strong analytical and problem-solving skills
• Flexible and autonomous.
• Initiative, highly proactive and adaptable approach.
• Solution oriented.
• Real capability to listen to customers, understanding of their needs.

Specific Knowledge required: Proficiency in SAP and Microsoft Office.

Working hours

• Flexible start time between 7:30 a.m. and 10:00 a.m.
• From Monday to Thursday, employees work 8.5 hours of effective working time per day, plus a 40-minute lunch and coffee break.
• On Fridays, there is a 6-hour intensive working day, with a flexible start time between 7:30 a.m. and 9:30 a.m.

Remote Working Policy

• Hybrid model: 3 days in the office and 2 days working from home.
• Employees do not need to complete their probation period to access remote working; they simply need to accept the company's remote working policy.
• Working remotely from abroad is not permitted, nor from locations more than 3 hours away from the office.

Resumen

• Accounts Payables - Customer Service
• Multinational Company in Barcelona

¿Dónde vas a trabajar?

Multinational Company in Barcelona

Descripción

Issue Resolution

• Analyzing and resolving invoice discrepancies and any related issues in a timely and efficient manner
• Fast and effective response to inbound calls/emails.
• Solve status queries.
• Escalate potential issues.

Service Excellence

• Providing the best-in-class supplier service based on a fine understanding of the nature of Accounts Payable.
• Ensure contractual SLA is maintained (48 hours to answer emails).
• Ensure the E2E supplier service process.
• Vendor Relations: Managing vendor inquiries, offering clarifications.

Cross‑department Coordination: Collaborating closely with internal teams (Accounts Payable, Treasury, other deparments) to resolve the issues

¿A quién buscamos (H/M/D)?

Requirements

• Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset.

Competencies

• Customer orientation
• Strong attention to detail.
• Strong communication skills.
• Strong analytical and problem-solving skills
• Flexible and autonomous.
• Initiative, highly proactive and adaptable approach.
• Solution oriented.
• Real capability to listen to customers, understanding of their needs.

Specific Knowledge required: Proficiency in SAP and Microsoft Office.

¿Cuáles son tus beneficios?

Working hours

• Flexible start time between 7:30 a.m. and 10:00 a.m.
• From Monday to Thursday, employees work 8.5 hours of effective working time per day, plus a 40-minute lunch and coffee break.
• On Fridays, there is a 6-hour intensive working day, with a flexible start time between 7:30 a.m. and 9:30 a.m.

Remote Working Policy

• Hybrid model: 3 days in the office and 2 days working from home.
• Employees do not need to complete their probation period to access remote working; they simply need to accept the company's remote working policy.
• Working remotely from abroad is not permitted, nor from locations more than 3 hours away from the office.