IT Product Owner (Consumer Engagement)

The successful candidate should have:

• Experience of at least 4 years as an IT Product Owner, Product Manager or similar role, ideally in Salesforce Service Cloud, Marketing Cloud or Loyalty management.
• Proven experience managing product roadmaps and prioritising backlogs.
• Strong stakeholder management and communication skills.
• Experience working in Agile environments and using tools such as Jira and Confluence.
• Ability to make data-driven decisions and measure product success through KPIs.
• Exposure to CRM, customer engagement, marketing technology or loyalty platforms.
• Experience working with international teams and multiple stakeholders.
• Knowledge of Salesforce ecosystem solutions will be highly valued.
• Fluent English communication skills.

• Permanent position based in Madrid, with a hybrid model of 2 days of remote working and 3 days at the office per week.
• Opportunity to work in a global and multicultural environment.
• High visibility role with strategic impact on business and customer experience.
• Exposure to large-scale digital transformation initiatives.
• Collaborative culture with strong interaction between business and technology teams.
• Career development opportunities within an international organisation

Resumen

• International end-client in the retail sector based in Madrid
• Global digital transformation project with direct impact international markets.

¿Dónde vas a trabajar?

Our client is experiencing an ambitious digital transformation journey, focused on enhancing Consumer Engagement and omnichannel experiences. The organisation operates across multiple regions and is investing in modern product-led ways of working to support future growth and innovation.

Descripción

• Define and drive the product roadmap for Consumer Engagement initiatives, translating the business needs into technological initiatives.
• Gather business requirements and translate them into actionable product deliverables.
• Manage and prioritise the product backlog based on business value and strategic objectives.
• Collaborate with technology teams and external partners to ensure successful product delivery.
• Monitor product performance through KPIs and data-driven decision making.
• Coordinate releases and continuous improvements across the product lifecycle.
• Act as the key point of contact between business, technology and delivery stakeholders.
• Promote best practices in product management and contribute to the evolution of product ways of working.
• Ensure a consistent and customer-centric experience across international markets.

¿A quién buscamos (H/M/D)?

The successful candidate should have:

• Experience of at least 4 years as an IT Product Owner, Product Manager or similar role, ideally in Salesforce Service Cloud, Marketing Cloud or Loyalty management.
• Proven experience managing product roadmaps and prioritising backlogs.
• Strong stakeholder management and communication skills.
• Experience working in Agile environments and using tools such as Jira and Confluence.
• Ability to make data-driven decisions and measure product success through KPIs.
• Exposure to CRM, customer engagement, marketing technology or loyalty platforms.
• Experience working with international teams and multiple stakeholders.
• Knowledge of Salesforce ecosystem solutions will be highly valued.
• Fluent English communication skills.

¿Cuáles son tus beneficios?

• Permanent position based in Madrid, with a hybrid model of 2 days of remote working and 3 days at the office per week.
• Opportunity to work in a global and multicultural environment.
• High visibility role with strategic impact on business and customer experience.
• Exposure to large-scale digital transformation initiatives.
• Collaborative culture with strong interaction between business and technology teams.
• Career development opportunities within an international organisation