Client Advisor Manager - Barcelona Paseo de Gracia

• 3-5 years of experience in retail management, preferably within the luxury sector;
• Solid background in luxury retail environments;
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook;
• Fluency in Spanish and English, both written and spoken;
• Excellent interpersonal and communication skills;
• Strong analytical capabilities, with the ability to interpret sales performance reports, identify trends, and perform quantitative analyses to support business decisions.

• Gross annual salary range: €40,000-€45,000, depending on relevant experience, skills, and internal equity considerations.
• Annual Company's Management by Objectives (MBO) incentive plan linked to store performance.
• Meal vouchers provided for each worked day.

"Moncler is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, skin color, religion, marital status, age, nationality, ancestry, disability, neurodiversity, medical condition, gender, gender identity or expression, or sexual orientation. We celebrate diversity and are committed to fostering an inclusive environment where everyone can thrive."

Moncler is currently looking for a Full-Time Client Advisor Manager to join the team of our boutique in Barcelona - Paseo de Gracia.

As a Client Advisor Manager you proactively lead successful sales activity for excellent results, ensuring every client benefits from the complete Moncler Client Experience. You are accountable for achieving sales targets and key qualitative objectives, managing a dedicated sales team identified on a regular basis.

Sales - Engage with customers, understand their needs, recommend products, and drive transactions to increase revenue and ensure satisfaction.

Product Knowledge - Understand product features, benefits, and applications to enhance sales and client experience.

KPI Management - Set, track, and optimize key performance indicators to measure and improve business effectiveness.

Clienteling - Build and maintain strong, personalized client relationships through attentive service and tailored recommendations to foster loyalty.

After-sales - Deliver excellent client service by handling returns, exchanges, and warranty claims while addressing feedback and promoting additional sales.

Client Experience - Provide exceptional service, promptly address concerns, offer personalized assistance, and maintain a welcoming atmosphere.

Client Development - Develop and execute the store's client strategy, upgrading current clients, expanding the client base, and achieving long-term clienteling goals.

System & Processes - Implement, maintain, and optimize store operations for seamless business workflows.

Windows and Display - Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.

Visual Merchandising - Ensure proper inventory management and display alignment with store aesthetics and sales strategies.

Team Organization - Organize and align team efforts to achieve goals efficiently.

Team Growth - Foster team development, enhance collaboration, and maintain a positive work culture.

• A proven track record of driving sales performance, cultivating a loyal client base, and developing high-performing teams;
• Excellent communication skills, with the ability to build effective relationships with clients, colleagues, and stakeholders at all levels;
• Exceptional attention to detail, combined with a strong sensitivity to product, craftsmanship, and brand standards;
• A proactive and results-oriented mindset, coupled with a passion for delivering excellence in every aspect of the client experience.