Global Client Lead

Company description

Publicis Groupe, the world's second largest communications group that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Leo Constellation:Publicis Spain, Leo Spain; Publicis Health), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge.

Starcom is the Human Experience Company and is one of the agency brands within Publicis Groupe. A world-renowned media communications agency, we believe the alchemy of people and technology creates experiences people love, and actions brands need. Experiences are the human side of data-driven, tech-fueled marketing. And, we are passionate about boldly leading our clients into the future. With more than 5,000 employees worldwide, Starcom partners with the world's leading marketers and new establishment brands, including Airbnb, Coca-Cola, Stellantis, Kellogg Company, Samsung, Puig, Visa, and more.

We are the Citizens of Starcom. We are Brave, Kind, Inclusive, and Resilient. Join us!

Overview

We are looking for an exceptional Global Client Lead to lead one of our most important international client partnerships.

As the most senior leader on the account, you will have overall responsibility for the global client relationship and for the performance of the Publicis network serving the client. You will define the strategic direction, mobilise the right capabilities across markets, identify and address performance gaps, and ensure that global priorities translate into consistent, high-quality local execution.

You will act as a trusted and challenging advisor to senior client stakeholders, combining strategic leadership, strong media expertise, commercial accountability and the authority to drive decisions across a complex international organisation.

Responsibilities

• Own and lead the global client relationship at executive level, building trust through strategic advice, transparency and consistent delivery.
• Define and deliver the long-term business, media and transformation agenda for the partnership.
• Lead and actively orchestrate the international agency network, ensuring that global priorities translate into clear and measurable market action.
• Establish a rigorous market performance framework covering planning, execution, digital and performance capability, data quality, innovation and service standards.
• Identify performance gaps early and drive corrective action, with clear ownership, measurable outcomes and appropriate timelines.
• Ensure best-in-class media planning, execution, optimisation and measurement across all markets.
• Anticipate issues, resolve escalations decisively and challenge both the client and agency teams constructively.
• Mobilise specialist capabilities from across Publicis, including data, technology, AI, commerce, measurement, platforms and performance media.
• Lead innovation and thought leadership, translating emerging capabilities and external developments into relevant, practical opportunities for the client.
• Drive the adoption of global standards and ensure their consistent application in local plans and campaigns.
• Champion transparency and appropriate client access across media investment, campaign, audience, optimisation and performance data.
• Simplify the operating model by clarifying responsibilities, decision rights and accountability across global, regional, local and specialist teams.
• Establish outcome-based governance and ensure that business reviews clearly demonstrate performance, improvement, learning and the value delivered by Publicis.
• Develop and inspire a high-performing international team, retaining strong talent while addressing capability or leadership gaps.
• Own the commercial health of the partnership, balancing client value, sustainable growth, profitability and operational efficiency.

Qualifications

• Significant experience leading global accounts and senior international client relationships.
• Demonstrable experience managing performance and service quality across multiple markets.
• Strong expertise across media planning, digital, performance, data, measurement and marketing transformation.
• Experience leading complex transformation programmes and driving adoption across international networks.
• Proven ability to mobilise specialist capabilities and multidisciplinary teams within a matrix organisation.
• Strong commercial judgment and experience managing account growth, profitability and operational effectiveness.
• Exceptional leadership, communication, negotiation and stakeholder management skills.
• Fluent written and spoken English.
• International travel required.

Additional information

Why join us? Because we offer reasons such as:

• 🌟 Flexible Benefits (Coverflex): Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more.
• 🚀 Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills.
• 📚 Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel".
• 🥇 Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon.
• 🌍 Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program.
• 🎉 Attractive holidays package including your birthday & Advertising Day off plus some additional days off. Rest is also important!
• 🧘🏻♂️ Well-being: We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others.

Employee benefits are an integral part of the company's annual compensation package. These benefits are subject to the company's current policies and guidelines and may be modified, updated, or adjusted at the company's discretion to reflect organizational needs, regulatory requirements, or business conditions.

We are certified as a Great Place to Work, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy!

Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas.