Representative Orden Entry - ADC - Madrid

Madrid, Spain·Customer Service & BPO·Full-time·Added 1 month ago

Abbott

23 open roles

What they offer

  • Permanent contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Madrid

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

About the role

  • Managementandrecording ofall documents for billing. Orders. Credit notes. (Cancellations and corrections, returns and determinations)call toexternal customers. (Information from price, references,expirationdates, troubleshooting, confirmation of shipments, queries to the stock ofemergency, etc.)

Education & certifications

  • FPII in Administration or University Degree.

  • Relevant experience may be substituted for the FPII or degree.

Background

  • Business Orientation

  • PC Skills

  • Preferably knowledge in SAP/ AS 400

How you'll work

Standard

No

Major Accountabilities

Ensures that all activities are performed in compliance with quality system requirements.

  • Call internal clients.

  • Commercial people,managersand staff ofservice mainly.

  • Management of incidents in billing and competitions, in collaboration with the Department ofcreditandcollections.

  • Coordination with the Planning Department in Germany the urgent needs of customers. • Managing theDelkenheim/Breda information about backorders and changes of List Numbers for the management of the transmission of such information to the various local departments.

  • Resolutionof backorders with Germany, having a stock of manual assignment for the orders with highest priority.

  • Releasedatesinformation of productson Backorder andsendingthis information to all our internal and external customers.

  • ofinvoices, packing slips, and all kinds of documentation necessarytoeach customer. • Daily maintenance of the file of orders.

  • Maintenance of the orders for the audit file.

  • Processing Prices for offers andPublictenders in the Invoice System.

  • Creating the customers data in the Invoice (data verification for shipment to A.I, coding of data bank and high in the system.)

  • Reception,processingand resolution of incidences of customers.

  • Provide complete administrative tasks and customer service support.

  • Manage and process customer orders and coordinate daily deliveries.

  • Maintaining liaison with the delivery of equipment delivery schedules.

  • Support the control of Department of the customer's credit account

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

ADC Diabetes Care

LOCATION:

Spain > Madrid : Quintanavides

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable