NOC Operator

• Technical education in telecommunications, networking, computing or a comparable field - vocational qualification or degree are equally welcome.

• Entry-level position: up to 2 years of experience.

• Working understanding of IP networking: addressing, routing, and how to reason about where traffic is interrupted.

• Comfortable working in a Linux command line.

• Discipline and attention to detail when working to documented procedures.

• Clear written communication - escalations and handovers are primarily written.

• Availability to work in a shift rota.

• Spanish and English.

• Any prior exposure to a NOC, service desk or continuous-operations environment.

• Familiarity with observability tooling such as OpenSearch or Grafana, and with ticketing systems such as Jira.

• Basic scripting in Python or Bash.

• Interest in mobile networks, 3GPP concepts, NB-IoT or satellite systems.

• SS7 and Diameter signalling basic knowledge

• Interest in applying AI-assisted tooling to reduce repetitive operational work.

Sateliot is a Barcelona-based satellite company with one goal: connect everything, everywhere. Founded in 2018, we've built the first satellite constellation that lets standard commercial devices communicate directly from space. Our technology bridges the gaps that terrestrial networks will never reach, bringing affordable and secure connectivity to industries, governments, and communities across the planet.

• Proactively monitor the network service end to end during your shift (satellite and ground core network, feeder/service links, and the routes towards our mobile network operator partners), identifying potential issues before they impact service delivery.

• Triage alarms using the established runbooks: classify, verify, apply the documented first-line response, and judge accurately what to resolve and what to pass on.

• Own the ticket lifecycle: Take responsibility for tracking assigned incidents until resolution, ensuring stakeholders are updated and final closure criteria are met, even when tasks involve collaboration across different teams.

• Manage partner communications: Act as the primary point of contact for mobile network operator (MNO) partners during service-impacting events, ensuring they receive clear, timely updates that maintain trust and transparency during recovery efforts.

• Escalate effectively to second-line teams when a runbook reaches its limit, providing the context - what you observed, what you tried, what changed - that lets the receiving engineer continue without repeating your work.

• Maintain accurate records: incidents raised and tracked in the ticketing system, actions logged, timelines correct.

• Run shift handover rigorously, so that open issues carry their full state across the change of shift.

• Contribute to the knowledge base: you are the person best placed to notice where a runbook is unclear or incomplete. Flag it, and help improve it.

• Support planned activity: execute your part of maintenance windows, releases and commissioning campaigns under the applicable procedures.

• Feed the improvement loop: report noisy alarms, false positives, observability gaps and manual steps worth automating.

Learn more: https://sateliot.space/

We lead with humility, move fast, and take ownership. We collaborate without ego and measure ourselves by real impact, not titles or hierarchy. We hire people who already live these values.