Accenture is a leading global professional services company that provides a vast range of services in strategy, consulting, technology, and operations. With a workforce of over 700,000 people serving clients in more than 120 countries, it is a powerhouse in digital transformation, cloud services, and cybersecurity. The company is recognized for its massive scale and its ability to integrate business and technology to drive value for the world's largest organizations.

In Spain, Accenture is one of the largest private employers in the professional services sector, maintaining a significant presence across several regions including Madrid, Barcelona, and Málaga. The company is highly attractive to international professionals due to its diverse project portfolio, multicultural teams, and structured career development paths. It frequently recruits for specialized roles in Industry X, Salesforce, and cloud engineering, often serving as a major entry point for foreign talent into the Spanish corporate landscape.

Originally the consulting arm of Arthur Andersen, the firm became independent in 1989 as Andersen Consulting. It officially rebranded to Accenture in 2001 and has since grown into a global leader through organic growth and hundreds of strategic acquisitions.

Data Analyst II / Power BI / Customer Support

Accenture

This job was originally posted in Spanish and automatically translated to English.

Job Description

Accenture, recognized as a Great Place To Work®, is a leading global professional services company that helps the world's leading businesses, public administrations, and other organizations develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.

We are looking for an Analytics / Reporting / SLA MS-Power BI profile with between 4.5 and 7 years of professional experience to join our team in Seville. The position is based in Seville in a hybrid work model, working some days from home and others in the office where you can create interesting synergies with the rest of your team. It is essential to reside in Spain and have a work permit in Spain.

THE WORK: You will have the opportunity to generate real impact through collaboration and informed decision-making. You will collaborate in team management to ensure performance, interact with multiple teams, and participate in key decisions. You will provide solutions to challenges within your team and in cross-functional environments, in a dynamic context oriented toward technical customer support.

Functions:

Development and maintenance of dashboards in Microsoft Power BI (Power Query, DAX) for tracking KPIs, SLAs, and operational reporting.
Monitoring of service level agreements (SLA) through data analysis and automation of periodic reports.
Management of the reporting and data infrastructure ensuring availability, quality, and security of information.
Identification and implementation of improvements in reporting processes and technical support through automation and optimization of workflows.

Responsibilities:

Manage and operate reporting services aligned with SLAs and customer experience requirements.
Ensure the stability and security of the data and reporting infrastructure (Power BI Service, gateways, data sources).
Collaborate with technical and business teams to define metrics, data models, and analytical needs.
Lead continuous improvement initiatives in technical support and reporting services, proposing data-driven solutions.

Qualifications:

Essential Requirements:

Between 4.5 and 7 years of professional experience in data analysis, reporting, or advanced technical support roles.
Minimum 2 years of experience working with Microsoft Power BI (DAX, Power Query, data modeling).
Minimum 2 years of experience in Customer Technical Support environments or technical support for customers.
Minimum 2 years of experience in the definition, tracking, and reporting of operational SLAs/KPIs.
English level B2 or higher (verifiable).
Spanish native level or C1.
University degree in Computer Engineering, Telecommunications, Mathematics, Statistics, or related fields. Equivalent experience of at least 4 additional years in similar roles will be accepted in the absence of a degree.

Desirable Requirements:

Minimum 2 years of experience in process improvement and operational optimization.
Minimum 2 years of experience in quality analysis and Customer Satisfaction metrics.
Minimum 1 year of experience in Quality Assurance functions in technological environments.
Minimum 2 years of experience in complex incident resolution and structured problem solving.
Minimum 2 years of experience in multi-team collaborative environments and technical communication with stakeholders.

Knowledge and experience in the use of generative artificial intelligence and AI tools applied to the workplace are required, in line with Accenture's commitment to the responsible and effective use of AI.

At Accenture, a company recognized as a Great Place To Work®, we believe in a hybrid work model that, thanks to technology and our facilities, allows us to maintain the human connection essential for working with our teams and clients. A connection that allows us to maintain our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.

Additionally, we offer other benefits such as:

Medical, Life, and accident insurance
Medical service and wellness programs
Flexible remuneration program and stock purchase
Flexibility programs (hours, days off, vacations...)
Individualized training itinerary
Sustainability programs and Accenture Foundation
Employee diversity network
Other benefits: Bankinter Office with special conditions and profit sharing

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against for their differences. All employment decisions will be made regardless of age, race, creed, color, religion, gender, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other criteria protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, which helps us better serve our clients and communities.

View original advert (Spanish)

Accenture, reconocida como Great Place To Work®, una compañía líder mundial en servicios profesionales que ayuda a las principales empresas, administraciones públicas y otras organizaciones del mundo a desarrollar su core digital, optimizar sus operaciones, acelerar el crecimiento de sus ingresos y mejorar los servicios para los ciudadanos, creando valor tangible a velocidad y escala.

Buscamos un perfil de Analytics / Reporting / SLA MS-Power BI con entre 4,5 y 7 años de experiencia profesional para incorporarse a nuestro equipo en Sevilla. El puesto se desempeña en Sevilla en un modelo de trabajo híbrido realizando algunos días desde tu casa y otros en la oficina donde podrás crear interesantes sinergias con el resto de tu equipo. Es imprescindible residir en España y tener permiso laboral en España.

THE WORK: Tendrás la oportunidad de generar impacto real a través de la colaboración y la toma de decisiones informadas. Colaborarás en la gestión del equipo para garantizar su desempeño, interactuarás con múltiples equipos y participarás en decisiones clave. Proporcionarás soluciones a retos dentro de tu equipo y en entornos cross-funcionales, en un contexto dinámico orientado al soporte técnico al cliente.

Funciones:

Desarrollo y mantenimiento de dashboards en Microsoft Power BI (Power Query, DAX) para seguimiento de KPIs, SLAs y reporting operativo.
Monitorización de acuerdos de nivel de servicio (SLA) mediante análisis de datos y automatización de informes periódicos.
Gestión de la infraestructura de reporting y datos asegurando disponibilidad, calidad y seguridad de la información.
Identificación e implementación de mejoras en procesos de reporting y soporte técnico mediante automatización y optimización de workflows.

Responsabilidades:

Gestionar y operar servicios de reporting alineados con SLAs y requisitos de experiencia de cliente.
Garantizar la estabilidad y seguridad de la infraestructura de datos y reporting (Power BI Service, gateways, fuentes de datos).
Colaborar con equipos técnicos y de negocio para definir métricas, modelos de datos y necesidades analíticas.
Liderar iniciativas de mejora continua en servicios de soporte técnico y reporting, proponiendo soluciones basadas en datos.

Cualificaciones:

Requisitos imprescindibles:

Entre 4,5 y 7 años de experiencia profesional en roles de análisis de datos, reporting o soporte técnico avanzado.
Mínimo 2 años de experiencia trabajando con Microsoft Power BI (DAX, Power Query, modelado de datos).
Mínimo 2 años de experiencia en entornos de Customer Technical Support o soporte técnico a clientes.
Experiencia mínima de 2 años en definición, seguimiento y reporting de SLA/KPIs operativos.
Inglés nivel B2 o superior acreditable.
Español nivel nativo o C1.
Grado universitario en Ingeniería Informática, Telecomunicaciones, Matemáticas, Estadística o áreas afines. Se aceptará experiencia equivalente de mínimo 4 años adicionales en roles similares en ausencia de titulación.

Requisitos valorables:

Experiencia mínima de 2 años en mejora de procesos y optimización operativa.
Experiencia mínima de 2 años en análisis de calidad y métricas de Customer Satisfaction.
Experiencia mínima de 1 año en funciones de Quality Assurance en entornos tecnológicos.
Experiencia mínima de 2 años en resolución de incidencias complejas y problem solving estructurado.
Experiencia mínima de 2 años en entornos colaborativos multi-equipo y comunicación técnica con stakeholders.

Se requiere conocimientos y experiencia en el uso de inteligencia artificial generativa y herramientas de IA aplicadas al puesto de trabajo, en línea con la apuesta de Accenture por un uso responsable y efectivo de la IA.

En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.

Además, te ofrecemos otros beneficios como:

Seguro médico, de Vida y accidentes
Servicio médico y programas de bienestar
Programa de retribución flexible y compra de acciones
Programas de flexibilidad (horaria, de días libres, vacaciones...)
Itinerario formativo individualizado
Programas de sostenibilidad y Fundación Accenture
Red de empleados por la diversidad
Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

About Accenture

Visit us atwww.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.