Agentic Commerce & AI Lead - Consumer Goods and Retail

• Lead pioneering Agentic Commerce and Generative AI programs for leading companies across various sectors.
• Work at the intersection of digital commerce, customer experience, data, and artificial intelligence.
• Participate in high-impact international projects.
• Be part of an innovative team shaping the future of customer-brand relationships and technology.
• Access to a broad ecosystem of training, certifications, and professional development.

We are looking for an Agentic Commerce & AI Lead with experience in strategy, architecture, and digital transformation to drive the adoption of solutions based on Generative AI and Agentic AI within digital commerce ecosystems and customer experience.

The role will lead initiatives that combine commerce platforms, data, artificial intelligence, and technology to transform how organizations interact with their customers, optimize operations, and generate sustainable growth.

You will work with multidisciplinary teams across Commerce, Experience, Marketing, Data, and Technology, participating in both strategic definition and execution of large-scale transformation programs.

• Define Agentic Commerce and AI strategies aligned with business objectives and clients' digital transformation plans.
• Lead the design of solutions based on Generative AI and multi-agent systems applied to digital commerce environments.
• Drive the integration of artificial intelligence capabilities into Commerce, Customer Experience, and Marketing Technology platforms.
• Design scalable architectures that enable advanced personalization, intelligent automation, and real-time decision-making.
• Lead end-to-end transformation programs, from vision and roadmap definition to organizational implementation and adoption.
• Collaborate with business and technology teams to identify value-generation opportunities through AI.
• Define governance models, Responsible AI frameworks, security, and risk management for intelligent solutions.
• Manage relationships with executive stakeholders, facilitating decision-making and the adoption of new capabilities.
• Lead multidisciplinary teams, fostering talent development and excellence in execution.
• Participate in the creation of commercial proposals, innovation initiatives, and development of internal capabilities related to Commerce and AI.

• More than 8 years of experience in consulting, digital transformation, customer experience, commerce, or related areas.
• Experience with Agentic AI, Generative AI, or solutions based on Large Language Models (LLMs).
• Experience leading complex technology and business transformation programs.
• Knowledge of digital commerce ecosystems, customer engagement, and customer experience platforms.
• Experience working with artificial intelligence solutions, advanced analytics, or intelligent automation.
• Knowledge of cloud architectures and modern technology environments.
• Ability to interact with senior stakeholders and translate business needs into technology solutions.
• Experience leading teams and managing strategic initiatives.
• High level of English.

• Knowledge of platforms such as Salesforce, Adobe, SAP CX, or Composable Commerce architectures.
• Experience with Customer Data Platforms, personalization, or marketing automation.
• Knowledge of advanced AI frameworks and tools.
• Participation in pre-sales activities, business development, and solution building.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

• Liderar programas pioneros de Agentic Commerce y Generative AI para compañías líderes de diferentes sectores.
• Trabajar en la convergencia de comercio digital, experiencia de cliente, datos e inteligencia artificial.
• Participar en proyectos internacionales con alto impacto en negocio.
• Formar parte de un equipo innovador que está definiendo el futuro de la relación entre clientes, marcas y tecnología.
• Acceso a un amplio ecosistema de formación, certificaciones y desarrollo profesional.

Buscamos un/a Agentic Commerce & AI Lead con experiencia en estrategia, arquitectura y transformación digital para impulsar la adopción de soluciones basadas en Generative AI y Agentic AI dentro de ecosistemas de comercio digital y experiencia de cliente.

La persona liderará iniciativas que combinan plataformas de comercio, datos, inteligencia artificial y tecnología para transformar la forma en que las organizaciones interactúan con sus clientes, optimizan operaciones y generan crecimiento sostenible.

Trabajará con equipos multidisciplinares de Commerce, Experience, Marketing, Data y Technology, participando tanto en la definición estratégica como en la ejecución de programas de transformación a gran escala.

• Definir estrategias de Agentic Commerce y AI alineadas con los objetivos de negocio y los planes de transformación digital de los clientes.
• Liderar el diseño de soluciones basadas en IA Generativa y sistemas multiagente aplicados a entornos de comercio digital.
• Impulsar la integración de capacidades de inteligencia artificial en plataformas de Commerce, Customer Experience y Marketing Technology.
• Diseñar arquitecturas escalables que permitan la personalización avanzada, automatización inteligente y toma de decisiones en tiempo real.
• Liderar programas de transformación end-to-end, desde la definición de visión y roadmap hasta la implantación y adopción organizativa.
• Colaborar con equipos de negocio y tecnología para identificar oportunidades de generación de valor mediante IA.
• Definir modelos de gobernanza, Responsible AI, seguridad y gestión del riesgo para soluciones inteligentes.
• Gestionar la relación con stakeholders de nivel ejecutivo, facilitando la toma de decisiones y la adopción de nuevas capacidades.
• Liderar equipos multidisciplinares, promoviendo el desarrollo de talento y la excelencia en la ejecución.
• Participar en la creación de propuestas comerciales, iniciativas de innovación y desarrollo de capacidades internas relacionadas con Commerce y AI.

• Más de 8 años de experiencia en consultoría, transformación digital, customer experience, commerce o áreas relacionadas.
• Experiencia en Agentic AI, Generative AI o soluciones basadas en Large Language Models (LLMs).
• Experiencia liderando programas complejos de transformación tecnológica y de negocio.
• Conocimiento de ecosistemas de comercio digital, customer engagement y plataformas de experiencia de cliente.
• Experiencia trabajando con soluciones de inteligencia artificial, analítica avanzada o automatización inteligente.
• Conocimiento de arquitecturas cloud y entornos tecnológicos modernos.
• Capacidad para interactuar con stakeholders senior y traducir necesidades de negocio en soluciones tecnológicas.
• Experiencia liderando equipos y gestionando iniciativas de carácter estratégico.
• Nivel alto de inglés.

• Conocimiento de plataformas como Salesforce, Adobe, SAP CX o arquitecturas Composable Commerce.
• Experiencia en Customer Data Platforms, personalización o automatización de marketing.
• Conocimiento de frameworks y herramientas de IA avanzada.
• Participación en actividades de preventa, desarrollo de negocio y construcción de ofertas.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.