Accenture is a leading global professional services company that provides a vast range of services in strategy, consulting, technology, and operations. With a workforce of over 700,000 people serving clients in more than 120 countries, it is a powerhouse in digital transformation, cloud services, and cybersecurity. The company is recognized for its massive scale and its ability to integrate business and technology to drive value for the world's largest organizations.

In Spain, Accenture is one of the largest private employers in the professional services sector, maintaining a significant presence across several regions including Madrid, Barcelona, and Málaga. The company is highly attractive to international professionals due to its diverse project portfolio, multicultural teams, and structured career development paths. It frequently recruits for specialized roles in Industry X, Salesforce, and cloud engineering, often serving as a major entry point for foreign talent into the Spanish corporate landscape.

Originally the consulting arm of Arthur Andersen, the firm became independent in 1989 as Andersen Consulting. It officially rebranded to Accenture in 2001 and has since grown into a global leader through organic growth and hundreds of strategic acquisitions.

IT Support Engineer / UEM / Infrastructure Operations

Accenture

This job was originally posted in Spanish and automatically translated to English.

Job Description

Accenture, recognized as a Great Place To Work®, is a leading global professional services company that helps the world's leading businesses, public administrations, and other organizations develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.

We are looking for Unified Endpoint Management (UEM) Services Techs profiles with the ability to collaborate in dynamic environments, make relevant decisions, and actively participate in the continuous improvement of technological services. You will be part of multidisciplinary teams where you will contribute to the operation and evolution of critical IT infrastructures, ensuring high levels of service and user experience.

The position is based in Seville in a hybrid work model, working some days from home and others in the office, where you can create interesting synergies with the rest of your team.

It is essential to reside in Spain and have a work permit in Spain.

Functions

Operation and maintenance of Unified Endpoint Management platforms (Intune, SCCM/MECM or equivalents), including the deployment of policies, patches, and software in corporate environments.
Management of events and incidents in IT infrastructure using monitoring tools, ensuring compliance with SLAs and resolution within established timeframes.
Implementation of integrations between device management systems and other corporate platforms (ITSM, identity, security).
Identification and implementation of improvements in operational processes and automation through scripting (PowerShell or other tools).

Responsibilities

Manage the UEM infrastructure ensuring availability, security, and compliance with corporate standards.
Lead the resolution of complex technical incidents, including root cause analysis (RCA) and remediation plans.
Coordinate with support, security, and architecture teams on the evolution of endpoint management services.
Define and implement improvements in service delivery, optimizing performance, costs, and user experience.

Knowledge and experience in the use of generative artificial intelligence and AI tools applied to the workplace are required, in line with Accenture's commitment to the responsible and effective use of AI.

Essential Requirements

Minimum 2 years of experience in Data Management and Integration.
Minimum 2 years of experience in IT Infrastructure Operations.
Advanced level of English and Spanish.
Intermediate or higher vocational degree or university degree in computer science, telecommunications, or related fields.

Desirable Requirements

Experience in Infrastructure Event Management (years not specified).
Experience in Issue Management (years not specified).
Experience in endpoint management (UEM) environments with tools such as Intune, SCCM, or similar.
Problem-solving skills in complex technical environments (intermediate level).
Communication skills in international environments (intermediate level).

At Accenture, a company recognized as a Great Place To Work®, we believe in a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that allows us to maintain our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.
Additionally, we offer other benefits such as:

Health, Life, and accident insurance
Medical service and wellness programs
Flexible remuneration program and stock purchase plan
Flexibility programs (hours, days off, vacations...)
Individualized training itinerary
Sustainability programs and Accenture Foundation
Employee diversity network
Other benefits: Bankinter Office with special conditions and profit sharing

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against for their differences. All employment decisions will be made regardless of age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other criteria protected by applicable law. Our rich diversity makes us more innovative, competitive, and creative, which helps us better serve our clients and communities.

View original advert (Spanish)

Accenture, reconocida como Great Place To Work®, una compañía líder mundial en servicios profesionales que ayuda a las principales empresas, administraciones públicas y otras organizaciones del mundo a desarrollar su core digital, optimizar sus operaciones, acelerar el crecimiento de sus ingresos y mejorar los servicios para los ciudadanos, creando valor tangible a velocidad y escala.

Buscamos perfiles Unified Endpoint Management (UEM) Services Techs con capacidad para colaborar en entornos dinámicos, tomar decisiones relevantes y participar activamente en la mejora continua de servicios tecnológicos. Formarás parte de equipos multidisciplinares donde contribuirás a la operación y evolución de infraestructuras IT críticas, asegurando altos niveles de servicio y experiencia de usuario.

El puesto se desempeña en Sevilla en un modelo de trabajo híbrido realizando algunos días desde tu casa y otros en la oficina donde podrás crear interesantes sinergias con el resto de tu equipo.

Es imprescindible residir en España y tener permiso laboral en España.

Funciones

Operación y mantenimiento de plataformas de Unified Endpoint Management (Intune, SCCM/MECM o equivalentes), incluyendo despliegue de políticas, parches y software en entornos corporativos.
Gestión de eventos e incidencias en infraestructura IT mediante herramientas de monitorización, asegurando el cumplimiento de SLAs y resolución dentro de tiempos establecidos.
Implementación de integraciones entre sistemas de gestión de dispositivos y otras plataformas corporativas (ITSM, identity, seguridad).
Identificación e implementación de mejoras en procesos operativos y automatización mediante scripting (PowerShell u otras herramientas).

Responsabilidades

Gestionar la infraestructura UEM asegurando disponibilidad, seguridad y cumplimiento de estándares corporativos.
Liderar la resolución de incidentes técnicos complejos incluyendo análisis de causa raíz (RCA) y planes de remediación.
Coordinar con equipos de soporte, seguridad y arquitectura la evolución de servicios de endpoint management.
Definir e implementar mejoras en la entrega de servicios, optimizando rendimiento, costes y experiencia de usuario.

Se requiere conocimientos y experiencia en el uso de inteligencia artificial generativa y herramientas de IA aplicadas al puesto de trabajo, en línea con la apuesta de Accenture por un uso responsable y efectivo de la IA.

Requisitos imprescindibles

Mínimo 2 años de experiencia en Data Management and Integration.
Mínimo 2 años de experiencia en operaciones de infraestructura IT (IT Infrastructure Operations).
Nivel de inglés y español avanzado.
Titulación de grado medio o superior o titulación universitaria en informática, telecomunicaciones o áreas afines.

Requisitos valorables

Experiencia en Infrastructure Event Management (años no especificados).
Experiencia en Issue Management (años no especificados).
Experiencia en entornos de gestión de endpoints (UEM) con herramientas como Intune, SCCM o similares.
Habilidades de resolución de problemas en entornos técnicos complejos (nivel intermedio).
Habilidades de comunicación en entornos internacionales (nivel intermedio).

En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.
Además, te ofrecemos otros beneficios como:

Seguro médico, de Vida y accidentes
Servicio médico y programas de bienestar
Programa de retribución flexible y compra de acciones
Programas de flexibilidad (horaria, de días libres, vacaciones...)
Itinerario formativo individualizado
Programas de sostenibilidad y Fundación Accenture
Red de empleados por la diversidad
Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

About Accenture

Visit us atwww.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.