Customer Success Manager

Summary

We are looking for a confident and client-focused Customer Success Manager to join the Destinations business. In this role, you will manage strategic post-sale relationships across the APAC and Middle East regions, supporting customer adoption, retention, renewals, and long-term success. Working closely with government entities and senior stakeholders, you will act as a trusted advisor to clients while collaborating cross-functionally with Sales, Product, Go-to-Market, Support, and Legal teams. This is a commercial, client-facing role with exposure to Business Intelligence and Media solutions within the travel industry.

Key Responsibilities

• Manage customer relationships post-sale, driving adoption, satisfaction, retention, and renewals.

• Develop and execute Customer Success Plans aligned with customer goals.

• Build strong relationships with senior client stakeholders across APAC and the Middle East.

• Identify growth opportunities and partner with Sales teams on account expansion.

• Coordinate renewal activities and support successful account retention.

• Gather customer feedback and proactively address challenges and opportunities.

• Collaborate with internal teams including Sales, Product, Go-to-Market, Support, and Legal.

• Deliver insights and recommendations using analytical and reporting tools.

About the Ideal Candidate

• Experience in the travel industry, ideally within destinations, hospitality, or travel technology.

• Strong client management, communication, and presentation skills.

• Comfortable managing senior stakeholders independently in international markets.

• Commercially minded with confidence in customer-facing and sales-driven environments.

• Analytical thinker with the ability to translate data into customer value.

• Collaborative, adaptable, and proactive in solving client challenges.

• Arabic language skills are highly valued but not essential.

• Open to occasional regional travel when required.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.