LATAM Hotel Director

He/She will be responsible for achieving the profitability and quality objectives established by the LATAM Hotels General Management, following the Group's policies. To do so, he/she will lead and guide the team, ensuring that commercial, human resources, quality, environmental, financial, and management guidelines are implemented.

Responsibilities:
The Barceló Hotel Director is the manager of the hotel's profit and loss account, and focuses his/her responsibilities on 4 fundamental areas, not excluding other functions:
- Commercial:
• Define the commercial and marketing strategy
• Identify business opportunities taking profitability criteria into account.
• Know and leverage all traditional and online channels. Drive the commercial team to increase sales across all products offered by the Hotel, fostering proactivity in generating business.
• Know competitor pricing and positioning and continuously explore the market.
• Make strategic Yield Management decisions.
- Financial management:
• Ensure the establishment's profitability by monitoring financial and management ratios. Prepare the annual budget and continuously monitor it.
• Oversee expenses in all hotel departments, ensuring proper stock management.
• Monitor the establishment's accounts receivable management.
- Customer:
• Ensure customer satisfaction by anticipating their needs, addressing their complaints, and providing solutions.
• Foster customer loyalty by constantly understanding what the customer needs.
• Ensure proper attention and response to complaints, claims, and suggestions regarding the product and service.
- Team:
• Ensure the selection and training of the entire team. Develop all team members, serving as an exemplary leader. Encourage decision-making within teams. Build talent pipelines by identifying potential and granting autonomy. Provide feedback to teams on areas for improvement.
• Manage and plan staffing according to budget and anticipated needs.
• Manage Labor Relations

- Implement and monitor quality systems and continuous improvement. Define, communicate, and share quality objectives and action plans with the team to achieve them.
- Represent the establishment in legal and economic matters.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts

• Barceló Hotels & Resorts

• Occidental Hotels & Resorts

• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

• At least 5 years of experience as a Hotel Director.
• Advanced level of English; knowledge of other languages (German, French) is valued.
• Academic qualification at a bachelor's degree level, preferably in Tourism, Hospitality, Business Administration, Economics, or similar.
• Experience in commercial management (tour operators, agencies, OTAs, and direct channel) as well as financial management.
• Experience in comprehensive hotel management and customer relations, with the ability to work autonomously and make decisions.
• Experience in team management and people development.

Competencies and skills:
• Leadership
• Team management and people development
• Customer orientation
• Communication skills
• Proactivity and initiative
• Commercial skills
• Results orientation
• Analytical capacity

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Será el/la responsable de alcanzar los objetivos de rentabilidad y calidad establecidos por la Dirección General de Hoteles LATAM, siguiendo las políticas del Grupo. Para ello, dirigirá y guiará al equipo garantizando que se aplican las directrices comerciales, de recursos humanos, calidad y medio ambiente, financiera y de gestión.

Responsabilidades:
El Director de Hotel Barceló es el gestor de la cuenta de resultados del Hotel, y centra sus responsabilidades en 4 ámbitos fundamentales, no excluyentes de otras funciones:
- Comercial:
• Definir la estrategia comercial y de marketing
• Detectar las oportunidades de negocio teniendo en cuenta el criterio de Rentabilidad.
• Conocer y aprovechar todos los canales tradicionales y online. Impulsar al equipo comercial para conseguir el incremento en ventas en todos los productos ofrecidos por el Hotel, potenciando la proactividad en la consecución de negocio.
• Conocer los precios y posicionamiento de la competencia y explorar el mercado continuamente.
• Tomar decisiones estratégicas de Yield Management.
- Gestión financiera:
• Velar por la rentabilidad del establecimiento prestando atención a los ratios financieros y de gestión. Elaborar el presupuesto anual y realizar el seguimiento continúo del mismo.
• Supervisar los gastos en todos los departamentos del Hotel asegurando la correcta gestión de stocks.
• Estar atento y realizar seguimiento a la gestión de Cobros del establecimiento
- Cliente:
• Asegurar la satisfacción del cliente, anticipándose a sus necesidades y atendiendo a sus quejas y darle una solución.
• Velar por la fidelización del cliente, preguntándose de manera constante qué necesita el cliente.
• Asegurar la adecuada atención y respuesta a quejas, reclamaciones y sugerencias respecto al producto y servicio.
- Equipo:
• Asegurar la selección y formación de todo su equipo Desarrollar a todas las personas que forman parte de su equipo, siendo el líder ejemplar. Fomentar la toma decisiones con sus equipos. Hacer Cantera, detectar el potencial y darles autonomía. Dar feedback a sus equipos sobre los aspectos en los que tienen que mejorar.
• Gestionar y planificar la plantilla adecuándola al presupuesto y previsión de necesidades.
• Gestionar las Relaciones Laborales

- Implantar y hacer seguimiento de los sistemas de calidad y mejora continua. Definir, transmitir y compartir con el equipo los objetivos de calidad y planes de acción para conseguirlos.
- Representar en el ámbito legal y económico al establecimiento.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts

• Barceló Hotels & Resorts

• Occidental Hotels & Resorts

• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

• Al menos 5 años de experiencia como Director de Hotel.
• Nivel alto del idioma inglés, valorándose el conocimiento de otros idiomas (alemán, francés).
• Titulación académica a nivel de Diplomatura, preferiblemente en Turismo, Hostelería, ADE, económicas o similar.
• Experiencia en gestión comercial (TTOO, agencias, OTAs y canal directo) así como en la gestión financiera.
• Experiencia en gestión integral del Hotel y trato con el cliente y a trabajar con autonomía y toma de decisión.
• Experiencia en gestión de equipos y desarrollo de personas.

Competencias y habilidades:
• Liderazgo
• Gestión de equipos y desarrollo de personas
• Orientación al cliente
• Habilidades de comunicación
• Proactividad e iniciativa
• Habilidades comerciales
• Orientación a resultados
• Capacidad analítica

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