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Cluster Manager Salamanca - Zamora Spain

Basic-Fit Spain

Salamanca, SpainOn-siteCompetitiveMid · 1+ yearsPermanentRemote: On Site🇪🇸Spanish: Native

🇪🇸 Translated from SpanishManagement Sales Customer service Operations Team leadershipAdded today

Basic-Fit Spain

·Salamanca, Spain

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Salamanca, SpainOn-siteCompetitiveMid · 1+ yearsPermanentRemote: On Site🇪🇸Spanish: Native

🇪🇸 Translated from SpanishManagement Sales Customer service Operations Team leadershipAdded today

Basic-Fit Spain

Fitness

View company profile www.basic-fit.com

International company

8000 employees

Founded 2003

Locations

HQ: Hoofddorp, Netherlands

Spain HQ: Madrid

Basic-Fit is Europe's largest and fastest-growing fitness chain, operating an extensive network of over 1,400 low-cost gyms across the continent. Headquartered in the Netherlands, the company has revolutionized the fitness industry by offering high-quality equipment and digital training tools at an affordable price point, serving millions of members across six countries including France, Spain, and Germany.

In Spain, Basic-Fit maintains a dominant market position with a presence in dozens of cities, from Madrid and Barcelona to regional capitals. The company is a significant employer for international professionals in specialized corporate functions like HR technology and facilities management, offering a fast-paced environment that reflects its rapid expansion strategy throughout the Iberian Peninsula.

Basic-Fit was established in its modern form in 2003 in the Netherlands and has since grown into the European market leader. The company successfully listed on the Euronext Amsterdam in 2016 to fuel its international expansion across the continent.

Cluster Manager Salamanca - Zamora Spain

Basic-Fit Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

PROFILE

You have significant experience (minimum 1 year) as an FTH or TL.

You have mobility (a valid driver's license is required), are proactive, and are a good communicator both in writing and orally. Customer-oriented, you have good commercial and interpersonal skills and enjoy working in a team.

You know how to be flexible and can adapt brilliantly to every situation.

English is a plus.

Job Description

The Cluster Manager is responsible for all operational and commercial processes within their clubs. In this case, the HOME CLUB will be in ZAMORA or SALAMANCA, and the remaining centers will be located in AVILA, SEGOVIA, and PALENCIA.

They ensure the effectiveness and efficiency of these processes and lead the host teams in each club.

Additionally, they work on the ground and perform the same tasks as the hosts. They will lead, motivate, train, and develop all staff members. They are responsible for the general safety and hygiene of the club, as well as its appearance and maintenance. They always act in accordance with Basic-Fit values, and their goal is to continuously contribute to our leadership position in the fitness market.

Reporting to the Regional Manager, they will be responsible for:

Managing the hosts by providing guidance, support, and supervision.

Organizing operational and evaluation meetings for the hosts and the rest of the club staff.

Ensuring that the reception staff properly explain internal rules and procedures.

Managing complaints submitted by members and forwarding them to customer service.

Participating in meetings, as well as appropriate internal and external training to develop their knowledge.

Consulting regularly with the Regional Manager regarding all current processes in the clubs.

Guaranteeing compliance with schedules, particularly through the software provided by Basic-Fit (controls and clock-ins).

Managing all administrative tasks: ordering consumables, stock management, updating administrative documentation, and staff records.

Visiting their clubs regularly.

PROFILE

You have significant experience (minimum 1 year) as an FTH or TL.

You know how to be flexible and can adapt brilliantly to every situation.

English is a plus.

View original advert (Spanish)

El Clúster Manager es responsable de todos los procesos operativos y comerciales dentro de sus clubes. En este caso el HOME CLUB estará en ZAMORA o SALAMANCA, y el resto de centros se situarán en AVILA, SEGOVIA Y PALENCIA.

Asegura la eficacia y eficiencia de estos procesos y lidera a los equipos de host en cada club.

Además, trabaja sobre el terreno y realiza las mismas tareas que los host. Liderará, motivará, formará y desarrollará a todos los miembros del personal. Es responsable de la seguridad e higiene general del club, así como de su apariencia y mantenimiento. Siempre actúa de acuerdo con los valores de Basic-Fit y su objetivo es contribuir continuamente a nuestra posición de liderazgo en el mercado del fitness.

Reportando al Regional Manager, será responsable de:

Gestionar a los host proporcionando asesoramiento, apoyo y supervisión .

Organizar reuniones operativas y de evaluación de los host y del resto de personal del clulb.

Asegurar que el personal de recepción explique adecuadamente las normas y los procedimientos internos.

Gestionar las quejas presentadas por los socios y remitirlas al servicio de atención al cliente.

Participa en reuniones, pero también en formaciones internas y externas adecuadas para desarrollar sus conocimientos .

Consultar regularmente con el Regional sobre todos los procesos vigentes en los clubes.

Garantizar el respeto de los horarios, en particular a través del software puesto en servicio por Basic-Fit (controles y fichaje)

Gestionar todas las tareas administrativas: pedido de consumibles, gestión de existencias, actualización de la documentación administrativa y del registro de personal

Visitará sus clubes con regularidad

PERFIL

Tienes una experiencia significativa (mínimo 1 año) como FTH o TL.

Tienes movilidad (se requiere licencia de conducir en vigor), proactivo y eres un buen comunicador tanto por escrito como oralmente. Orientado al cliente, tiene buenas habilidades comerciales e interpersonales y disfruta trabajando en equipo.