Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

ING BANK - Bank Office Internship Salamanca

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

An exciting challenge that will allow you to understand the customer experience when visiting one of our offices in Salamanca, provide customers with a welcoming experience that positively reflects the ING image, and help them transition their in-office experience to the digital world.

- Greeting customers in the office and directing them to the appropriate area based on their needs: ATMs, self-service stations, or desks.
- Assisting customers at self-service stations.
- Helping them perform basic operations: transfers, card PIN inquiries, receipt returns, printing of statements and certificates, etc.
- Providing information about our products and services.
- Digitalization assistance: helping them perform basic operations and showing them the various functionalities available to the customer via our website/app.
- Assisting customers at our ATMs with deposits and withdrawals.

These functions, combined with the completion of existing training itineraries for office managers, will provide interns with extensive knowledge of bank office activity, the main financial products and services (investment products, mortgages and loans, insurance, current accounts, etc.), as well as everything related to the customer experience.

Interns will always have a reference "mentor" in the office who will assist them with their primary functions and the completion of training courses.

- Degree in Economics, Business Administration, Statistics, or similar qualifications, for both final-year students and recent graduates.
- Knowledge of data, common sense, and attention to detail.
- Good communication and social skills.
- Strong learning capacity.

Schedule: Monday to Friday, 9:00 AM to 2:00 PM.
Desired start date: As soon as possible.
Paid Internship.
Duration: 6 months of internship + possibility of extension.

View original advert (Spanish)

Reto apasionante que te permitirá conocer la experiencia de los clientes cuando acceden a una de nuestras oficinas en Salamanca, ofrecer al cliente una experiencia acogedora, que refleje positivamente la imagen ING y ayudarle a trasladar su experiencia en la oficina al mundo digital

- Recepción de los clientes en la oficina, derivándoles a la zona que proceda según sus necesidades: cajeros, puestos de autoservicio o mesa
- Asistencia a clientes en los puestos de autoservicio
- Ayudándoles en la realización de operativa básica: transferencias, consulta PIN tarjeta, devolución recibos, impresión de movimientos y certificados¿etc.
- Proporcionando información sobre nuestros productos y servicios
- Asistencia para la digitalización: al ayudarles a hacer la operativa básica y mostrarles las distintas funcionalidades a las que el cliente tiene acceso a través de nuestra web/app
- Asistencia a clientes en nuestros cajeros para la realización de ingresos y retiradas.

El conjunto de estas funciones junto con la realización de los itinerarios formativos existentes para gestores de oficinas, proporcionarán a los becarios un amplio conocimiento de la actividad de una oficina bancaria, de los principales productos y servicios financieros (productos de inversión, hipotecas y préstamos, seguros, cuentas corrientes¿etc.), así como todo lo relativo a la experiencia de cliente.

Los becarios contarán siempre con un ¿mentor¿ de referencia en la oficina que les ayudará con sus principales funciones, así como con la realización de los cursos formativos.