Chanel is a global leader in the luxury goods industry, renowned for its haute couture, ready-to-wear, fragrances, and accessories. Founded in 1910 by Gabrielle "Coco" Chanel, the company has grown into a multi-billion dollar enterprise with a massive global footprint, maintaining its status as a privately held icon of French elegance and craftsmanship.

In Spain, Chanel maintains a significant presence through its corporate offices in Madrid and a network of high-end boutiques in major cities like Barcelona and Marbella. The company offers a sophisticated work environment for international professionals, particularly those with backgrounds in luxury retail, supply chain, and marketing, often requiring multilingual skills to serve a diverse global clientele.

Founded in 1910 by Gabrielle Chanel in Paris, France, the house revolutionized women's fashion with the introduction of the 'little black dress' and Chanel No. 5 perfume. It has remained a privately owned company by the Wertheimer family for decades, evolving into a global luxury powerhouse.

Beauty confidant ECI

Chanel

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Responsibilities:

CHANEL Ambassador: the Beauty Confidant embodies the Brand's values.
CHANEL Insider: knowledge of the Brand, its news, heritage, iconic creations, savoir-faire, CSR commitments, sharing this with customers as well as the team.
Adopts and shares the CHANEL vision of beauty: at CHANEL, a woman is beautiful if she has self-confidence.
Influencer: curious about beauty, style, wellness... and willing to keep their knowledge up to date to inspire their customers.
Respects uniform and personal grooming guidelines at all times.
Ensures that the work area is clean, tidy, hygienic, and professional at all times.
Experience Creator: the Beauty Confidant makes every encounter with a client a unique, exclusive moment committed to the Brand.
Adopts the Beauty Confidant posture: creates a secure and lasting relationship with the customer, based on authenticity, relevance, and emotional connection.
Systematically offers a service, an experience, advice, a technique, a follow-up invitation... that turns every product purchase into a memorable moment with CHANEL.
Masters the protocols of all services offered in the Boutique; proactively offers services to customers and delivers them with perfect execution and the CHANEL beauty coaching posture.
Storymaker: leverages what they know about the Brand and what they learn from the customer to create unique stories with and for each customer.
Actively contributes to providing a seamless omnichannel experience for customers.
Handles complaints and customer service requests effectively and according to guidelines; can deal with complex and challenging situations.
Contributes to building the business by achieving the boutique's quantitative and qualitative objectives.
Knows and understands the business objectives and maintains discretion regarding all areas of the CHANEL business.
Leverages products, services, sales techniques, sampling... to recruit, retain, and increase the customer return rate.
Proactively captures meaningful customer data, carries out customer acquisition actions, and manages their own customer portfolio... to create and maintain personalized relationships with customers, drive traffic and develop business, and further engage customers with the brand in the long term. Uses CHANEL CRM tools and follows internal clientele guidelines.

Requirements

Experience in the sector
Languages: Intermediate English.
Valuable: training in makeup and/or aesthetics. Other languages

View original advert (Spanish)

Responsabilidades:

Embajadora de CHANEL: la Beauty Confidant encarna los valores de la Marca.
CHANEL Insider: conocimiento de la Marca, en sus novedades, patrimonio, creaciones icónicas, saber hacer, compromisos de RSC, comparte con los clientes así como con el equipo.
Adopta y comparte la visión de belleza de CHANEL: en CHANEL una mujer es hermosa si tiene confianza en sí misma.
Influencer: tiene curiosidad por la belleza, el estilo, el bienestar... y está dispuesto a mantener sus conocimientos actualizados para inspirar a sus clientes.
Respeta las pautas de uniforme y arreglo personal en todo momento.
Asegura que el área de trabajo esté limpia, ordenada, higiénica y profesional en todo momento.
Creadora de experiencias: la Beauty Confidant hace de cada encuentro con una clienta un momento único, exclusivo y comprometido con la Marca
Adopta la postura Beauty Confidant: crea una relación segura y duradera con el cliente, basada en la autenticidad, la relevancia, la conexión emocional.
Ofrece sistemáticamente un servicio, una experiencia, un consejo, una técnica, una invitación de seguimiento... que convierte cada compra de producto en un momento memorable con CHANEL.
Domina los protocolos de todos los servicios ofrecidos en la Boutique; ofrece servicios a los clientes de forma proactiva y los entrega con una ejecución perfecta y con la postura de coaching de belleza de CHANEL.
Storymaker: aprovecha lo que sabe sobre la Marca y lo que aprende del cliente para crear historias únicas con y para cada cliente.
Contribuye activamente a brindar una experiencia multicanal perfecta para los clientes.
Maneja las quejas y solicitudes de servicio al cliente de manera efectiva y de acuerdo con las pautas, puede lidiar con situaciones complejas y desafiantes.
Contribuye a construir el negocio al lograr los objetivos cuantitativos y cualitativos de la boutique.
Conoce y comprende los objetivos comerciales y mantiene discreción sobre todas las áreas del negocio de CHANEL.
Aprovecha los productos, servicios, técnicas de venta, muestreo... para reclutar, fidelizar y aumentar la tasa de devolución de clientes.
Captura proactivamente datos significativos de los clientes, lleva a cabo acciones de captación de clientes y gestiona la cartera de clientes de uno... para crear y mantener relaciones personalizadas con los clientes, impulsar el tráfico y desarrollar negocios, involucrar aún más a los clientes con la marca y a largo plazo. Utiliza las herramientas CRM de CHANEL y sigue las pautas de clientela internas.

Requisitos