Charlotte Tilbury Beauty is a world-renowned luxury makeup and skincare brand founded by the iconic British makeup artist of the same name. Since its launch in 2013, the company has grown into a global beauty powerhouse, famous for its award-winning products like 'Magic Cream' and the 'Pillow Talk' collection. In 2020, the brand was acquired by the Spanish fashion and fragrance conglomerate Puig, which has significantly strengthened its operational ties to Spain and accelerated its international growth.

In Spain, Charlotte Tilbury maintains a strategic presence with corporate and regional functions often integrated with Puig's infrastructure. The company offers diverse opportunities for international professionals, particularly in regional marketing, supply chain, and retail management for Southern Europe. The work culture is fast-paced, creative, and highly international, making it an attractive destination for expats with experience in the luxury and beauty sectors who are looking to work in cities like Barcelona, Madrid, or Marbella.

Founded in 2013 by British makeup artist Charlotte Tilbury, the brand quickly became a global phenomenon in the luxury beauty space. In June 2020, a majority stake in the company was acquired by the Spanish family-owned fashion and fragrance giant Puig.

For international professionals

Owned by the Spanish luxury group Puig, providing strong local stability and potential for internal mobility within the group's extensive portfolio.
Frequently recruits for regional roles covering Southern Europe, where multilingualism (English, Spanish, French, or Italian) is highly valued.
Main corporate operations in Spain are centered in Barcelona and Madrid, though the brand has a notable presence in Marbella.
Offers a creative and high-energy environment suitable for professionals with backgrounds in luxury retail, digital marketing, and global supply chain.

Regional Manager

Charlotte Tilbury

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Regional Manager - Madrid

Full Time

ECI Castellana

About Charlotte Tilbury Beauty

Founded by British professional make-up artist and entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionized the global beauty industry landscape by decoding make-up application for everyone, everywhere, through a range of products that are easy to use, easy to choose, and easy to gift.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked-about brands both within and outside the beauty industry. It has become a global phenomenon in the 50 countries where we operate (and continues to grow), with more than 2,300 employees worldwide who are part of the Dream Team and who make the magic happen.

Today, Charlotte Tilbury Beauty is truly a global business, achieving market-leading growth, an innovative retail landscape, and constant product launches powered by cutting-edge technology. All of this, with an internal culture featuring values such as facing and embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is contagious, and as we grow, we are looking for extraordinary talent who want to be part of our success and help us with our limitless ambitions.

Job Mission

Lead the commercial development and execution of the sales strategy across the assigned points of sale, ensuring the fulfillment of revenue, profitability, customer experience, and brand positioning objectives through team management, indicator analysis, and continuous optimization of commercial operations.

Main Responsibilities

Commercial Management
* Define and implement action plans to achieve sales targets.
* Perform periodic monitoring of the commercial KPIs for each center.
* Identify opportunities for growth and profitability improvement.
* Supervise the correct execution of promotional campaigns and commercial actions.

Point of Sale Management
* Coordinate the activity of the various points of sale under their responsibility.
* Guarantee the correct implementation of commercial and visual merchandising standards.
* Supervise assortment, product availability, and stock levels.
* Ensure a consistent and excellent shopping experience across all centers.

Team Leadership
* Direct and develop the managers of each point of sale.
* Establish individual and collective objectives.
* Conduct performance evaluations and development plans.
* Foster a culture oriented toward results, customer service, and continuous improvement.

Analysis and Reporting
* Analyze sales, product turnover, and productivity.
* Prepare periodic reports for commercial management.
* Propose corrective measures for objective deviations.

Customer and Brand Relations
* Ensure excellence in customer service.
* Identify market trends and consumer behavior.
* Collaborate with marketing and operations departments to drive sales.
* Guarantee compliance with corporate policies and standards.

Key Performance Indicators (KPIs)
* Revenue.
* Comparable sales (Like for Like).
* Sales conversion.
* Average Transaction Value (ATV).
* UPT (Units per transaction).
* Stock turnover.
* Customer service level.
* Productivity per employee.
* Fulfillment of commercial objectives.

Why join us

We offer a structured onboarding program: Charlotte's Magic Academy. This exclusive and personalized induction course trains you in all aspects of the role you will need to succeed in providing a red-carpet experience to the customer, with follow-up training provided during your first months of employment. Focusing on art and commerce, you will gain a complete understanding of our artistry and service expectations.
Structured professional career development; our team of industry specialists is here to support you and work with you to explore your learning potential and professional goals.
You will receive exclusive launches of our incredible products before anyone else, and not only that, but you will even receive a full Charlotte Tilbury look upon completing the Charlotte's Magic Academy so that you can be an authentic brand ambassador.
Other fabulous benefits such as life insurance, your birthday off, team sales incentives, and much more.

At Charlotte Tilbury Beauty, our mission is to empower everyone to be the most beautiful version of themselves. We celebrate and support this by hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives in our work teams. By doing this, we better serve our communities, customers, employees, and the candidates who are part of our selection processes.

Charlotte Tilbury Beauty is a fast-paced and dynamic environment where agile minds who want to bring their best version and want to be part of our global #dreateam are key. Although we have requirements, our experience and history are simply a guide, which is why we would love to speak with candidates with more or less experience, as we believe the necessary skills are demonstrated.

If you want to know more about Charlotte Tilbury Beauty, please follow our LinkedIn page!

View original advert (Spanish)

Manager Regional - Madrid

Full Time

ECI Castellana

Sobre Charlotte Tilbury Beauty

Fundado por la maquilladora profesional y emprendedora británica Charlotte Tilbury MBE en 2013, Charlotte Tilbury Beauty ha revolucionado el panorama global de la industria de la belleza decodificando la aplicación de maquillaje para todo el mundo y en cualquier lugar a través de una gama de productos que es fácil de usar, fácil de elegir y fácil de regalar.

Durante los último 10 años, Charlotte Tilbury Beauty ha experimentado un crecimiento excepcional y es una de las marcas de las que más se habla tanto dentro de la industria de la belleza como fuera. Se ha convertido en un fenómeno global en los 50 países donde operamos (y no para de crecer) y son ya más de 2300 empleados a nivel global quienes forman parte del Dream Team y quienes hacen que la magia ocurra.

Hoy en día, Charlotte Tilbury Beauty is realmente un negocio global, cosechando un crecimiento que lidera el mercado, un panorama de retail innovador y lanzamientos de productos constantes de la mano de la tecnología más puntera. Todo eso, con una cultura interna con valores como el de afrontar y abrazar retos, pensamiento disruptivo, ganar juntos y compartir la magia. La energía detrás de la marca es contagiosa y a medida que crecemos, estamos buscando talento extraordinario que quiera ser parte de nuestro éxito y que nos ayude con nuestras ambiciones sin límites.

Misión del puesto

Liderar el desarrollo comercial y la ejecución de la estrategia de ventas en los diferentes puntos de venta asignados, garantizando el cumplimiento de los objetivos de facturación, rentabilidad, experiencia de cliente y posicionamiento de marca, mediante la gestión de equipos, el análisis de indicadores y la optimización continua de las operaciones comerciales.

Principales responsabilidades

Gestión comercial
* Definir e implementar planes de acción para alcanzar los objetivos de ventas.
* Realizar seguimiento periódico de los KPIs comerciales de cada centro.
* Identificar oportunidades de crecimiento y mejora de la rentabilidad.
* Supervisar la correcta ejecución de campañas promocionales y acciones comerciales.

Gestión de puntos de venta
* Coordinar la actividad de los distintos puntos de venta bajo su responsabilidad.
* Garantizar la correcta implantación de los estándares comerciales y visual merchandising.
* Supervisar el surtido, disponibilidad de producto y niveles de stock.
* Asegurar una experiencia de compra homogénea y excelente en todos los centros.

Liderazgo de equipos
* Dirigir y desarrollar a los responsables de cada punto de venta.
* Establecer objetivos individuales y colectivos.
* Realizar evaluaciones de desempeño y planes de desarrollo.
* Fomentar una cultura orientada a resultados, servicio al cliente y mejora continua.

Análisis y reporting
* Analizar ventas, rotación de producto y productividad.
* Elaborar informes periódicos para la dirección comercial.
* Proponer medidas correctoras ante desviaciones de objetivos.

Relación con clientes y marca
* Velar por la excelencia en la atención al cliente.
* Identificar tendencias de mercado y comportamiento de los consumidores.
* Colaborar con los departamentos de marketing y operaciones para impulsar las ventas.
* Garantizar el cumplimiento de las políticas y estándares corporativos.

Indicadores clave (KPIs)
* Facturación.
* Ventas comparables (Like for Like).
* Conversión de ventas.
* Ticket medio (ATV)
* UPT (Unidades por ticket).
* Rotación de stock.
* Nivel de servicio al cliente.
* Productividad por empleado.
*Cumplimiento de objetivos comerciales.

Porque unirse a nosotros

Ofrecemos un programa de iniciación estructurado: Charlotte's Magic Academy. Este curso de iniciación exclusivo y personalizado te forma en todos los aspectos de la función que necesitarás para tener éxito a la hora de ofrecer una experiencia de alfombra roja al cliente, con una formación de seguimiento proporcionada durante sus primeros meses de empleo. Centrándote en el arte y el comercio, obtendrás una comprensión completa de nuestro arte y expectativas de servicio
Desarrollo estructurado de la carrera profesional, nuestro equipo de especialistas del sector están aquí para apoyarte y trabajar contigo para explorar tu potencial de aprendizaje y tus metas profesionales.
Recibirás lanzamientos exclusivos de nuestros increíbles productos antes que nadie, y no solo eso, sino que también recibirás incluso un estilo completo Charlotte Tilbury al finalizar en la Charlotte's Magic Academy para que puedas ser un auténtico promotor de la marca.
Otros beneficios fabulosos como seguro de vida, cumpleaños sin trabajar, incentivos de ventas en equipo y mucho más.

En Charlotte Tilbury Beauty, nuestra misión es empoderar a todas las personas para que sean la versión más bella de ellas mismas. Celebramos y apoyamos esto contratando a personas con orígenes, culturas, voces, creencias y perspectivas diversas en nuestros equipos de trabajo. Haciendo esto, servimos mejor nuestras comunidades, clientes, empleados y lxs candidatxs que forman parte de nuestros procesos de selección.

Charlotte Tilbury Beauty es un entorno de ritmo acelerado y dinámico donde las mentes ágiles que quieran aportar su mejor versión y quieran ser parte de nuestro #dreateam global son la clave. A pesar de que tenemos requisitos, nuestra experiencia e historia son simplemente una guía por lo que nos encantaría hablar con candidatos con más y menos experiencia, ya que creemos que las habilidades necesarias se demuestran.

Si quieres saber more sobre Charlotte Tilbury Beauty, por favor sigue nuestra cuenta de LinkedIn page!