Clínica Baviera is a leading European medical institution specializing in ophthalmology, specifically laser eye surgery and intraocular lens procedures. Founded in Spain, it has grown into a major healthcare provider with a network of over 100 clinics across Spain, Germany, Austria, and Italy, and is listed on the Spanish Stock Exchange (BME).

In Spain, the company maintains a massive presence with clinics in almost every major city, making it a key employer for medical and clinical support professionals. For international hires, Clínica Baviera offers opportunities in a highly standardized medical environment, though clinical roles typically require specific Spanish medical certifications (homologación) and a high level of Spanish proficiency due to direct patient interaction.

Founded in 1992 by Julio Baviera in Valencia, the company pioneered laser eye surgery in Spain. It expanded internationally into Germany, Austria, and Italy and became a publicly traded company in 2007.

Patient Advisor Benidorm

Clinica Baviera

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

As a leader in advanced ophthalmology, Baviera offers a comprehensive ophthalmology service with more than 130 clinics across 5 countries (Spain, Germany, Austria, Italy, and the United Kingdom).

We have over 30 years of experience and are pioneers in refractive surgery. Currently composed of a team of more than 250 ophthalmologists who have already performed over 1.5 million treatments, we are a European reference center in ophthalmology.

We are currently looking for a patient advisor to work at the Benidorm clinic.

You will be the person responsible for performing the following functions:

Active, professional, and friendly reception of the patient.
Appointment and agenda management (scheduling appointments, rescheduling, monitoring daily activity, and coordination with the healthcare team)
Telephone assistance.
Administrative support and treatment planning:
- Preparation and explanation of quotes.
- Resolving doubts with confidence and friendliness.
- Billing of services.
- Close support during the patient's decision-making process
- Scheduling and confirmation of surgical interventions
Active contribution to generating a warm, personalized, and trustworthy experience for patients.

Qualifications

No healthcare qualification required
Training in administration, commerce, marketing, or customer service is valued.

Valued work experience

Previous experience in face-to-face customer service
Experience in commercial tasks
Experience working with objectives and KPIs.

We offer:

- Stable vacancy (6-month temporary contract + permanent)
- Part-time hours (20h per week)
- Rotating schedules
- Incentive plan
- Significant benefits for being part of the Baviera team

At Baviera, we have a diversity of profiles that enrich our team, provide great value, and drive us to improve our organization. Therefore, we encourage diversity and inclusion from our selection processes and are committed to promoting equal opportunities to create an inclusive work environment.

Baviera will value candidates who can prove training in equality.

If you are eager to explore new environments, enjoy working in a team, and are willing to join us in our future plans... don't hesitate to apply! Our team would love to meet you.

We'll see you at Baviera, will you?

View original advert (Spanish)

Como líder en oftalmología avanzada, Baviera ofrece un servicio integral de oftalmología que cuenta con más de 130 clínicas repartidas en 5 países (España, Alemania, Austria, Italia y Reino Unido).

Contamos con más de 30 años de experiencia, siendo pioneros en cirugía refractiva. Actualmente formado por un equipo de más de 250 oftalmólogos que ya ha realizado más de 1,5 millones de tratamientos, lo que nos convierte en centro europeo de referencia en oftalmología.

Actualmente buscamos un/a asesor/a del paciente para trabajar en la clínica de Benidorm.

Serás la persona encargada de realizar las siguientes funciones:

Recepción activa, profesional y cercana del paciente.
Gestión de citas y agenda (programación de citas, reprogramación, seguimiento de la actividad diaria y coordinación con el equipo sanitario)
Atención telefónica.
Atención administrativa y planificación de tratamientos:
- Elaboración y explicación de presupuestos.
- Resolución de dudas con seguridad y cercanía.
- Facturación de servicios.
- Acompañamiento cercano en el proceso de decisión del paciente
- Programación y confirmación de intervenciones quirúrgicas
Contribución activa para generar una experiencia a los pacientes cálida, personalizada y de confianza.

Titulación

No se requiere titulación sanitaria
Valorable formación en administración, comercio, marketing o atención al cliente.

Experiencia laboral valorable

Experiencia previa en atención al cliente presencial
Experiencia en tareas comerciales
Experiencia trabajando con objetivos y KPIs.

Ofrecemos:

- Vacante estable (Contrato temporal de 6 meses + indefinido)
- Jornada parcial (20h semanales)
- Horarios rotativos
- Plan de incentivos
- Importantes beneficios por pertenecer al equipo de Baviera

En Baviera contamos con una diversidad de perfiles que enriquecen nuestro equipo, aportan un gran valor y nos impulsan a mejorar nuestra organización. Por ello, fomentamos la diversidad e inclusión desde nuestros procesos de selección y nos comprometemos a promover la igualdad de oportunidades para crear un entorno de trabajo inclusivo.

Baviera valorará las candidaturas que acrediten formación en igualdad.