Clínica Baviera is a leading European medical institution specializing in ophthalmology, specifically laser eye surgery and intraocular lens procedures. Founded in Spain, it has grown into a major healthcare provider with a network of over 100 clinics across Spain, Germany, Austria, and Italy, and is listed on the Spanish Stock Exchange (BME).

In Spain, the company maintains a massive presence with clinics in almost every major city, making it a key employer for medical and clinical support professionals. For international hires, Clínica Baviera offers opportunities in a highly standardized medical environment, though clinical roles typically require specific Spanish medical certifications (homologación) and a high level of Spanish proficiency due to direct patient interaction.

Founded in 1992 by Julio Baviera in Valencia, the company pioneered laser eye surgery in Spain. It expanded internationally into Germany, Austria, and Italy and became a publicly traded company in 2007.

Receptionist Madrid (Substitution)

Clinica Baviera

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

As a leader in advanced ophthalmology, Baviera offers a comprehensive ophthalmology service with more than 130 clinics across 5 countries (Spain, Germany, Austria, Italy, and the United Kingdom). We have more than 30 years of experience, being pioneers in refractive surgery. Currently formed by a team of more than 250 ophthalmologists who have already performed more than 1.5 million treatments, making us a European reference center in ophthalmology.

We are looking for a receptionist for our clinic located at C/ Melchor Fernández Almagro, 9 (28029 Madrid)

Responsibilities:
- Handle incoming calls with the highest quality of service and make outgoing calls regarding the company's products and services.
- Patient care and appointment scheduling.
- Provide timely and appropriate responses to the requests and needs of customers/patients during the first contact.
- Resolve customer complaints within their scope of competence or escalate them to the supervisor.

What do we offer?
- Substitution contract.
- Part-time schedule (30 hours per week)
- Access to employee benefits
- Incentive plan

At Baviera, we have a diversity of profiles that enrich our team, provide great value, and drive us to improve our organization. Therefore, we encourage diversity and inclusion from our selection processes and are committed to promoting equal opportunities to create an inclusive work environment. Baviera will value candidates who can certify training in equality.

If you are eager to discover new environments, enjoy working in a team, and are willing to join us in our future plans... Do not hesitate to apply! Our team would love to meet you.

We'll see you at Baviera, will you?

View original advert (Spanish)

Como líder en oftalmología avanzada, Baviera ofrece un servicio integral de oftalmología que cuenta con más de 130 clínicas repartidas en 5 países (España, Alemania, Austria, Italia y Reino Unido). Contamos con más de 30 años de experiencia, siendo pioneros en cirugía refractiva. Actualmente formado por un equipo de más de 250 oftalmólogos que ya ha realizado más de 1,5 millones de tratamientos, lo que nos convierte en centro europeo de referencia en oftalmología.

Buscamos telefonista para nuestra clínica situada en C/ Melchor Fernández Almagro, 9 (28029 Madrid)

Funciones a realizar:
- Atender con la máxima calidad de servicio las llamadas entrantes y realizar llamadas salientes relativas a los productos y servicios de la compañía.
- Atención al paciente y concertar citas.
- Dar en tiempo y forma respuesta a las solicitudes y necesidades de los clientes/pacientes en un primer contacto.
- Resolver dentro del ámbito de su competencia las reclamaciones de los clientes o derivarla al supervisor.

¿Qué ofrecemos?
- Contratación por sustitución.
- Jornada parcial (30h semanales)
- Acceso a beneficios para empleados
- Plan de incentivos

En Baviera contamos con una diversidad de perfiles que enriquecen nuestro equipo, aportan un gran valor y nos impulsan a mejorar nuestra organización. Por ello, fomentamos la diversidad e inclusión desde nuestros procesos de selección y nos comprometemos a promover la igualdad de oportunidades para crear un entorno de trabajo inclusivo. Baviera valorará las candidaturas que acrediten formación en igualdad.