#Ref. ALC-ELG#SquadMercurio

From Faster Emple, we are looking for customer-oriented professionals with language proficiency (we are also looking for people with perfect Spanish) to join the commercial and support department of a major company located in the Polígono de las Atalayas, for commercial customer service, administrative management, and multilingual B2B acquisition functions.

Location: Alicante (on-site)

Working day: Full-time

Schedule: 10:00 to 19:00, with 1 hour for lunch

Contract type: Initial incorporation through an employment agency (ETT) for 4 months (1 month + 3 months), with subsequent incorporation into the company.

What we are looking for

We are looking to incorporate people for a Multilingual B2B Commercial Customer Service position with a mixed role that combines customer service, commercial administrative management, and outbound telephone activity.

This is a position designed for dynamic, organized, and resourceful profiles who feel comfortable both attending to and managing customer requests as well as making acquisition calls and promotional campaigns. The person hired will work with clients, review data linked to the commercial area, manage requests and interdepartmental tasks, and actively participate in commercial actions by telephone.

We are looking for people who, in addition to Spanish, have a high level in one of the following languages: French, English, Polish.

What will be your mission

Your mission will be to provide quality commercial service, provide administrative support to the customer area, and participate in acquisition and promotion actions, ensuring an orderly, agile, and coordinated management with the various internal departments.

Main functions

- Attend to customers via telephone, email, Teams, and other communication channels.

- Review and update customer data linked to the commercial area.

- Manage inquiries, requests, incidents, and petitions related to customers and sales.

- Perform administrative and commercial management and case follow-ups.

- Coordinate with different departments to ensure the correct resolution of requests and procedures.

- Maintain an orderly record of activity and relevant interactions.

- Make customer acquisition calls and calls to inform and offer specific promotions.

Essential requirements

Actual bilingual level in the vacancy language and in Spanish, both oral and written.

Ability to maintain fluid telephone conversations in a professional environment.

Previous experience of at least 2-4 years in commercial service, customer service, commercial administration, telesales, acquisition, or similar positions.

Experience in environments with a high volume of calls, inquiries, management, and follow-ups.

Good capacity for organization, prioritization, and administrative management.

Intermediate level of Excel.

Regular use of Microsoft 365, especially Outlook, Teams, and Excel.

Availability to work 100% on-site in Alicante.

We will especially value

Previous experience in a B2B environment.

Experience in acquisition campaigns or telephone promotions.

Experience with CRM or activity recording tools.

Ability to combine administrative tasks with telephone commercial activity.

Stable, professional profile, oriented towards teamwork and continuous improvement.

What we offer

Stable project, with the intention of incorporation into the company after the initial period.

Dynamic environment, with daily contact with customers and commercial activity.

Varied position, combining service, management, and telephone commercial action.

On-site and close-knit team, focused on service, coordination, and continuity.