Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Customer Service Agent with EUSKERA

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Grupo Crit, we are actively seeking Customer Service Agents to join a new campaign in the banking sector.

This is a stable project where, in addition to handling and resolving customer inquiries, you will have the opportunity to develop your commercial skills through the cross-selling of financial products.

Main functions:

* Handle incoming calls from customers in the banking sector.
* Resolve doubts, incidents, and inquiries regarding financial products and services.
* Provide clear and precise information while maintaining professional service.
* Identify cross-selling opportunities during customer service.
* Update and maintain accurate records in the CRM system.

Conditions:

* Initial 3-month employment contract with the possibility of extension (stable service).

* Work from Monday to Sunday, with two weekends off per month, ON-SITE.

* Fixed salary according to the Contact Center agreement corresponding to the Specialist Teleoperator category.
* 18-day ONLINE training provided by the company, starting on 23/07/2026.
* Available shifts:

- Morning shift from 9:00 AM to 3:00 PM, 30.5h workday.

- Afternoon shift from 4:00 PM to 10:00 PM, 30.5h workday.

View original advert (Spanish)

Desde Grupo Crit estamos en búsqueda activa de Teleoperadores/as de Atención al Cliente para incorporarse a una nueva campaña del sector bancario.

Se trata de un proyecto estable en el que, además de atender y resolver las consultas de los clientes, tendrás la oportunidad de desarrollar tus habilidades comerciales mediante la venta cruzada de productos financieros.

Funciones principales:

* Atender llamadas entrantes de clientes del sector bancario.
* Resolver dudas, incidencias y consultas sobre productos y servicios financieros.
* Ofrecer información clara y precisa, manteniendo una atención profesional.
* Identificar oportunidades de venta cruzada durante la atención al cliente.
* Actualizar y mantener registros precisos en el sistema de CRM.

Condiciones:

* Contrato laboral inicial de 3 meses con posibilidad de prórroga (servicio estable)

* Trabajo de Lunes a Domingo, con dos fines de semana al mes de descanso, PRESENCIAL.

* Salario fijo según convenio de Contact Center correspondiente a la categoría de Teleoperador Especialista.
* Formación ONLINE de 18 días a cargo de la empresa con fecha de inicio 23/07/2026
* Jornadas disponibles:

-Turno de mañanas de 9h-15h jornada 30.5h.

- Turno de tardes de 16h-22h jornada 30.5h.