ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

Ilunion Textilcare Account Manager (m/f/d) Industrial Laundry Boadilla del Monte

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At ILUNION TextilCare, we are dedicated to providing a comprehensive service supported by textile solutions.
We have successfully completed our laundry service offering through the incorporation of complementary services for specific sectors, which has made us a reference provider in sectors such as hospitality and healthcare.

"Change the way you look at things and the things you look at will change"
Would you like to work in a company that bets on challenges and self-improvement? At ILUNION TextilCare, we do much more than manage textiles: we build an environment where every person counts and can make a difference. We are a consolidated company and a leader in the industrial laundry sector, specializing in hospital, hotel, and work uniform services. With more than 6,400 colleagues and 45 plants in Spain, Portugal, and Colombia, we work every day to create a social and environmental impact that transcends. If you are looking for a place to grow, feel valued, and contribute to the well-being of people and the planet, this is the place for you. At ILUNION TextilCare, we offer you the opportunity to be part of a diverse, committed, and purpose-driven team. Join us and transform the world with your talent! What will your day-to-day look like?

Customer loyalty
Link between customer-Plant across all relationship variables (outsourcing, "implant" staff, document management, etc.).
Control and monitoring of customer service.
Incidents, telephone and face-to-face attention.
Observance of compliance with Ilunion internal procedures.
Participation in "Q customer" surveys, their action plans, and closure, according to the current circular.
Maintenance and monitoring of the customer file.
Planning, participation, and monitoring of inventories.
Determination of purchases with the support of the resource manager and the authorization of the plant manager.
Customers Participation in the organization prior to a customer's entry.
Promotion of cross-selling (synergies).
Detect sales opportunities within our current customers and refer them to the sales representatives.
CRM Update
Use and update of the corporate CRM.
Customer Portal Management of customer relationships through the customer portal (monitoring and resolution of incidents, queries, reports, etc.).

You will do very well in this position if you have:
-Desirable Qualification: Marketing, Office, SAP FI
-Driving license B and own vehicle.
-Disability valued >33% is an advantage.

The advantages of being part of our family:
Inclusive and diverse environment: Here, every voice counts. We value diversity and teamwork, and we foster an environment of respect and collaboration.
Professional development opportunities: We bet on your growth with continuous training and opportunities for advancement within the company.
Committed and supportive team: You will be part of a team that works together to achieve common goals, with a warm and close working atmosphere.
Employee Assistance Program (EAP) offering psychological help to the employee and their first-degree relatives 24 hours a day, 7 days a week. Obtaining the "+ONCE card" with numerous discounts.
Social benefits starting from the first year (School canteen grants, glasses purchase grants, electronic device purchase grants, etc.) that improve your work experience.
Does this vacancy excite you? Apply now! And if you think there is someone else who might be interested, remember: generosity is an invaluable virtue!

View original advert (Spanish)

En ILUNION TextilCare nos ocupamos de ofrecer un servicio integral apoyado en soluciones textiles.
Hemos logrado completar nuestra oferta de servicios de lavandería a través de la incorporación de servicios complementarios para sectores específicos lo cual nos ha convertido en proveedor de referencia en sectores como el de la hostelería y hospitalario.

"Cambia la forma de ver las cosas y las cosas cambiaran de forma"
¿Te gustaría trabajar en una empresa que apuesta por los retos y la superación? En ILUNION TextilCare hacemos mucho más que gestionar textiles: construimos un entorno donde cada persona cuenta y puede marcar la diferencia. Somos una compañía consolidada y líder en el sector de lavandería industrial especialista en servicios hospitalarios, hoteleros y de uniformidad laboral. Con más de 6.400 compañeros/as y 45 plantas en España, Portugal y Colombia, trabajamos cada día para crear un impacto social y ambiental que trascienda. Si buscas un lugar donde crecer, sentirte valorado y aportar al bienestar de las personas y el planeta, este es tu sitio. En ILUNION TextilCare te ofrecemos la oportunidad de ser parte de un equipo diverso, comprometido y con propósito. ¡Únete a nosotros y transforma el mundo con tu talento! ¿Cómo será tu día a día?

Fidelización de clientes
Enlace entre cliente-Planta en todas las variables de relación (subcontratación, personal "implant", gestión documental, etc.).
Control y seguimiento del servicio a clientes.
Incidencias, atención telefónica y presencial.
Observancia del cumplimiento de procedimientos internos de Ilunion.
Participación de encuestas "Q clientes", sus planes de acción y cierre, conforme a la circular vigente.
Mantenimiento y seguimiento de la ficha de cliente.
Planificación, participación y seguimiento de inventarios.
Determinación de compras junto con el apoyo del gestor de recursos y la autorización del gerente de planta.
Clientes Participación en la organización previa a la entrada de un cliente.
Fomento de la venta cruzada (sinergias).
Detectar oportunidades de venta en nuestros clientes actuales y derivarlas a los comerciales de venta.
Actualización de CRM
Uso y actualización de CRM corporativo.
Portal de Cliente Gestión de la relación de clientes a través del portal de clientes (seguimiento y resolución de incidencias, consultas, informes, etc.).

Lo harás muy bien en este puesto si tienes:
-Titulación Deseable Marketing, Office, SAP FI
-Permiso de conducir B y vehículo propio.
-Discapacidad valorable >33%

Las ventajas de ser parte de nuestra familia:
Entorno inclusivo y diverso: Aquí, cada voz cuenta. Valoramos la diversidad y el trabajo en equipo, y fomentamos un ambiente de respeto y colaboración.
Oportunidades de desarrollo profesional: Apostamos por tu crecimiento con formación continua y oportunidades de avance dentro de la empresa.
Equipo comprometido y solidario: Formarás parte de un equipo que trabaja unido para lograr objetivos comunes, con un ambiente de trabajo cálido y cercano.
Programa Ayuda al Empleado (PAE) donde se ofrece ayuda psicológica al empleado y a sus familiares de primer grado 24 horas al día, 7 días de la semana. Obtención de la "tarjeta +ONCE" con numerosos descuentos.
Beneficios sociales a partir del año (Ayudas comedor escolar, Ayudas compra de gafas, Ayuda a la compra de dispositivos electrónicos, etc.) que mejoran tu experiencia laboral.
¿Está vacante te entusiasma? ¡Inscríbete ahora! Y si piensas que hay alguien más a quien podría interesarle, recuerda: ¡La generosidad es un valor incalculable!