ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

Telephone Operator WITH DISABILITY for alarm receiving center (M/F/D) · Vallecas Madrid

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

ILUNION Facility Services is the ILUNION business line designed to offer quality services tailored to the client's needs. Supported by innovation, sustainability, and respect for the environment and surroundings, we design outsourcing services for companies

Job position: Telephone Operator WITH DISABILITY / INCAPACITY for alarm receiving center (M/F/D) · Vallecas Madrid

Functions: Receiving calls produced during the service for the management and processing of client alarm triggers. Processing alarms with clients or Law Enforcement Agencies (FCSE).

Requirements:

Disability certificate of 33% or more, or incapacity certificate.
Administrative experience or experience as a telephone operator.
Intermediate office software skills.
Availability to work rotating shifts from Monday to Sunday (morning, afternoon, and night).

What is offered:

Immediate start.
Stable contract.
Vallecas area.
Rotating schedules from Monday to Sunday in shifts from 07:30 to 15:00, 15:00 to 23:00, and 23:00 to 07:30 (rotating with two days off per week).
Full-time position.
Salary: €19,000 gross/year paid in 14 installments (approx. €1,360 gross/month).
Possibility to work 80 overtime hours per year.

View original advert (Spanish)

ILUNION Facility Services es la línea de negocio de ILUNION pensada para ofrecer servicios de calidad y a medida de las necesidades del cliente. Apoyados en la innovación, la sostenibilidad y el respeto al medioambiente y al entorno, nos ocupamos de diseñar servicios de externalización para empresas

Puesto de trabajo: Operador/a telefónico/a CON DISCAPACIDAD / INCAPACIDAD para central receptora de alarmas (H/M/D) · Vallecas Madrid

Funciones: Recepción de llamadas producidas durante el servicio para la gestión y tramitación de saltos de alarma de clientes. Tramitación de las alarmas, con clientes o FCSE.

Se requiere:

Certificado de discapacidad + 33%, o certificado de incapacidad.
Experiencia administrativa o como operador/a telefónico/a.
Nivel ofimático medio.
Disponibilidad para realizar turnos rotativos de lunes a domingo mañana, tarde y noche.

Se ofrece:

Incorporación inmediata.
Contrato estable.
Zona Vallecas.
Horarios rotaivos de lunes a domingo en turnos de 07.30 a 15h, 15 a 23h y 23 a 07.30h (rotativos con dos días libres a la semana).
Jornada completa.
Salario: 19.000€ br/m x 14 pagas (1360€ br/m aprox).
Posibilidad de hacer 80 horas extras al año.