ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

Managed Services Manager (M/F/D) - Madrid

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At ILUNION IT Services, we want to support companies in their digital transformation by designing global-scale technological projects. We offer a comprehensive IT consulting and advisory service, accompanying the client throughout the implementation process.
We design tailor-made technological solutions aimed at optimizing our clients' equipment, thereby improving their production and service processes.

"Different abilities, infinite possibilities"

We are looking for a Managed Services Manager with a strategic vision and leadership capacity to drive our operations and continue growing.

You will be responsible for ensuring the correct delivery of managed services, leading teams, guaranteeing customer satisfaction, and promoting the continuous improvement of services.

Your main functions will be:

Direction and coordination of managed services teams in multi-client environments.

Management and development of the Service Managers team, driving their performance and evolution.

Client liaison, ensuring service quality and SLA compliance.

Identification and implementation of continuous improvement initiatives and process automation.

Collaboration with the business area in the detection and development of new opportunities and services.

Requirements

Minimum of 5 years of experience in managed services management, preferably in IT and multi-client environments.

Strong orientation toward client management, team leadership, and achieving results.

Higher Vocational Training degree (FP Superior) or equivalent qualification. Experience in continuous improvement and process optimization.

What do we offer?

Permanent contract in a stable project.
Social benefits plan starting from 6 months.
Remote work (2 days/week) starting from 6 months.
Continuous training and professional development.
Employee discount program.

View original advert (Spanish)

En ILUNION IT Services queremos acompañar a las empresas en su transformación digital mediante el diseño de proyectos tecnológicos de alcance global. Ofrecemos un servicio completo de consultoría y asesoría informática acompañando al cliente en el proceso de implementación.
Diseñamos soluciones tecnológicas a medida destinadas a optimizar el equipamiento de nuestros clientes mejorando así sus procesos de producción y servicio.

"Capacidades diferentes, posibilidades infinitas"

Buscamos un/a Responsable de Servicios Gestionados con visión estratégica y capacidad de liderazgo para impulsar nuestras operaciones y seguir creciendo.

Serás responsable de asegurar la correcta prestación de los servicios gestionados, liderando equipos, garantizando la satisfacción del cliente y promoviendo la mejora continua de los servicios.

Tus funciones principales serán:

Dirección y coordinación de equipos de servicios gestionados en entornos multi‑cliente.

Gestión y desarrollo del equipo de Service Managers, impulsando su desempeño y evolución.

Interlocución con clientes, asegurando la calidad del servicio y el cumplimiento de SLA.

Identificación e implementación de iniciativas de mejora continua y automatización de procesos.

Colaboración con el área de negocio en la detección y desarrollo de nuevas oportunidades y servicios.

Requisitos

Experiencia mínima de 5 años en gestión de servicios gestionados, preferiblemente en entornos IT y multi‑cliente.

Alta orientación a la gestión de clientes, liderazgo de equipos y consecución de resultados.

Ciclo Formativo de Grado Superior (FP Superior) o titulación equivalente. Experiencia en mejora continua y optimización de procesos.

¿Qué ofrecemos?