ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

Service Development Technician (M/F/D) Madrid.

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At ILUNION Accesibilidad, we work on the symbiotic relationship between technology and accessibility, applying the benefits of each of these fields reciprocally. We work in R&D research and development, digital accessibility, social studies, ICT services, design and creativity, and in offering technical architecture and tourism services.

"You are not what you achieve, you are what you overcome"

Service Development Technician

Do you want to transform ideas into services with real impact?

At ILUNION Accesibilidad, we don't just create consulting solutions; we generate positive change in society. We are looking for a curious person with a desire to learn to join our Business Development team.

Your mission will be to help us design, launch, and improve the consulting services we offer to our clients. You will work at the heart of the strategy, collaborating with multiple teams to turn innovative concepts into tangible, scalable, and successful solutions.

We are a company committed to diversity and inclusion. We foster an environment where every person can contribute their unique talent, so we actively encourage professionals with disabilities to apply for this position.

What will be your main responsibilities?

You will design the future of our services: You will actively participate in defining the scope, phases, and deliverables of new consulting solutions.
You will create key tools: You will develop and maintain essential documentation, such as service sheets, methodologies, and operational guides that all teams will use.
You will manage the rollout: You will coordinate and follow up on pilot projects, identifying improvements and ensuring that new services are implemented successfully.
You will be a bridge between teams: You will connect the business development, commercial, and operations areas, ensuring fluid communication and a common goal.
You will optimize existing services: You will analyze current services to propose improvements, simplify processes, and increase efficiency.

What profile are we looking for?

Education: University graduate (Business Administration, Economics, Engineering, Social Sciences, Humanities, or similar).
Your key skills:

You are passionate about structuring information and communicating ideas clearly.
You are proficient in tools such as Word, PowerPoint, and Excel.
You have an interest in project management, innovation, and the world of B2B consulting.

Your personal competencies:

Curiosity, proactivity, and a great capacity for learning.
You are an organized, rigorous person with attention to detail.
You communicate well, know how to listen, and enjoy working in a team with diverse profiles.

What do we offer in return?

A project with purpose: Join a leading consultancy that invests its profits in generating a positive and tangible social impact.
Accelerated learning: You will be trained directly in strategy and business development, one of the most dynamic areas of consulting.
Mentoring and support: You will have the support of a senior team that will guide your first steps and boost your development.
A career plan: This position is an excellent platform to grow into product management (Product Manager), business development, or service management roles.
A great working environment: You will be part of a collaborative, professional team oriented towards continuous improvement.

If you want your professional career to have a purpose, we would love to meet you!

View original advert (Spanish)

En ILUNION Accesibilidad trabajamos en la relación simbiótica de la tecnología y la accesibilidad aplicando los beneficios de cada uno de estos ámbitos de manera recíproca. Trabajamos en la investigación y desarrollo en I+D, accesibilidad digital, estudios sociales, servicios TIC, diseño y creatividad y en ofrecer servicios técnicos de arquitectura y turismo.

"No eres lo que logras, eres lo que superas"

Técnico Desarrollo de Servicios

¿Quieres transformar ideas en servicios con impacto real?

En ILUNION Accesibilidad, no solo creamos soluciones de consultoría; generamos un cambio positivo en la sociedad. Buscamos a una persona curiosa y con ganas de aprender para unirse a nuestro equipo de Desarrollo de Negocio.

Tu misión será ayudarnos a diseñar, lanzar y mejorar los servicios de consultoría que ofrecemos a nuestros clientes. Trabajarás en el corazón de la estrategia, colaborando con múltiples equipos para convertir conceptos innovadores en soluciones tangibles, escalables y exitosas.

Somos una empresa comprometida con la diversidad y la inclusión. Fomentamos un entorno donde cada persona puede aportar su talento único, por lo que animamos activamente a profesionales con discapacidad a inscribirse en esta oferta.

¿Cuáles serán tus principales responsabilidades?

Diseñarás el futuro de nuestros servicios: Participarás activamente en la definición del alcance, las fases y los entregables de nuevas soluciones de consultoría.
Crearás herramientas clave: Elaborarás y mantendrás la documentación esencial, como fichas de servicio, metodologías y guías operativas que usarán todos los equipos.
Gestionarás la puesta en marcha: Coordinarás y darás seguimiento a los proyectos piloto, identificando mejoras y asegurando que los nuevos servicios se implementen con éxito.
Serás un puente entre equipos: Conectarás las áreas de desarrollo de negocio, comercial y operaciones, asegurando una comunicación fluida y un objetivo común.
Optimizarás lo existente: Analizarás los servicios actuales para proponer mejoras, simplificar procesos y aumentar su eficiencia.

¿Qué perfil estamos buscando?

Formación: Graduado/a universitario/a (ADE, Economía, Ingeniería, Ciencias Sociales, Humanidades o similar).
Tus habilidades clave:

Te apasiona estructurar información y comunicar ideas de forma clara.
Manejas con soltura herramientas como Word, PowerPoint y Excel.
Tienes interés por la gestión de proyectos, la innovación y el mundo de la consultoría B2B.

Tus competencias personales:

Curiosidad, proactividad y gran capacidad de aprendizaje.
Eres una persona organizada, rigurosa y con atención al detalle.
Te comunicas bien, sabes escuchar y disfrutas trabajando en equipo con perfiles diversos.

¿Qué te ofrecemos a cambio?

Un proyecto con propósito: Únete a una consultora líder que invierte sus beneficios en generar un impacto social positivo y tangible.
Aprendizaje acelerado: Te formarás directamente en estrategia y desarrollo de negocio, una de las áreas más dinámicas de la consultoría.
Mentoring y acompañamiento: Contarás con el apoyo de un equipo senior que guiará tus primeros pasos y potenciará tu desarrollo.
Un plan de carrera: Este puesto es una excelente plataforma para crecer hacia roles de gestión de producto (Product Manager), desarrollo de negocio o gestión de servicios.
Un gran ambiente de trabajo: Formarás parte de un equipo colaborativo, profesional y orientado a la mejora continua.