ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

Commercial Administrative Technician (M/F/D) (Madrid)

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

ILUNION represents a dream, an idea, an ambition. Every day is a challenge for the people who work at ILUNION. We are the parent company of a group of companies born from the ambition and values generated by the Grupo Social ONCE. A business project by People and for People. More than 35,000 professionals working with a single mission: to make the world a more inclusive and accessible place.

Job Position: Commercial Administrative Technician

Responsibilities: Provide comprehensive support to the commercial and administrative activity of the area, ensuring proper management of clients, opportunities, documentation, and processes, as well as the necessary internal coordination to contribute to the achievement of commercial objectives and the continuous improvement of the ILUNION group's activity.

Functions (detailed breakdown):

TECHNICAL AND ADMINISTRATIVE SUPPORT TO COMMERCIAL MANAGEMENT
Support the Commercial Management in the planning, organization, and execution of the area's activity, facilitating the tracking of objectives, internal coordination, and decision-making.

INTERNAL CUSTOMER SERVICE
Handling requests for information and/or support from other companies, managements, and departments within the Group, guaranteeing proper internal coordination.

INTERNAL COORDINATION OF REQUESTS (WITHOUT DIRECT CLIENT INTERACTION)
Channeling, tracking, and coordinating requests linked to commercial activity with various internal areas, without direct interaction with external clients.

MANAGEMENT AND IMPLEMENTATION OF COMMERCIAL PROCESSES
Definition, documentation, implementation, and continuous improvement of the area's commercial processes, ensuring their correct application and alignment with corporate tools.

MANAGEMENT AND CONTROL OF COMMERCIAL ACTIVITY
Monitoring the commercial pipeline, controlling opportunities, updating information in systems, and preparing periodic reporting for Commercial Management.

COORDINATION AND MANAGEMENT OF COMMERCIAL PROJECTS
Tracking projects associated with commercial activity, coordination with internal areas, control of milestones, deadlines, and deliverables, guaranteeing their correct execution.

EVENT SUPPORT AND COORDINATION
Support in the organization of internal workshops and events for the commercial area, including logistical coordination, preparation of documentation, and planning support.

DIRECT WORK WITH EXECUTIVES AND MIDDLE MANAGEMENT (PARENT COMPANY AND SUBSIDIARIES)
Relaying guidelines, coordinating work and information requirements, participating in meetings, and supporting area projects.

PREPARATION AND ANALYSIS OF DOCUMENTATION
Preparation of commercial reports, presentations, dashboards, internal communications, and support documentation for Commercial Management.

MANAGEMENT OF TOOLS AND DATABASES
Management, maintenance, and exploitation of commercial tools (CRM), databases, and information repositories, contributing to the digitalization of the area.

CONTROL AND MONITORING OF INDICATORS
Analysis of commercial data, tracking of KPIs, and preparation of reports and dashboards for Commercial Management.

SUPPORT TO OTHER AREAS AND TRANSVERSAL PROJECTS
Participation in projects and working groups aimed at improving processes, tools, and management models of the commercial area.

Remuneration: 30,000 - 40,000€

Working Day (full or part-time): Full-time

Contract Type: Employment promotion for people with disabilities

DESCRIPTION OF THE SOUGHT CANDIDATE

EDUCATION

Higher Vocational Training (Grado Superior) in Administration, Commercial Management, Marketing, or similar.

Complementary training in sales, customer experience, or commercial management is valued.

Higher degree required: Yes
Postgraduate degree: No
Computer skills: Yes
Language skills: Yes

EXPERIENCE

Sector/s of activity:

Experience in administrative positions with interaction in commercial environments.

Experience in support for commercial teams, opportunity management, or CRM is valued.

In which position/s? Yes
Years of experience: 5 years

OTHER REQUIREMENTS-DATA OF INTEREST

Availability to travel: Yes
Availability to relocate: No
Ability to travel independently: Yes

Knowledge

Advanced use of Microsoft Office (especially Excel and PowerPoint).
Knowledge of CRM tools (Salesforce or others).
Document management, preparation of reports and presentations.
Knowledge of commercial processes and KPIs is valued.

Competencies

Customer orientation (internal and external).
Organization, planning, and attention to detail.
Analytical capacity and data orientation.
Effective communication.
Teamwork and transversal coordination.
Proactivity and initiative.
Results orientation

View original advert (Spanish)

ILUNION representa un sueño, una idea, una ilusión. Todos los días son un desafío para las personas que trabajan en ILUNION. Somos la cabecera de un grupo de empresas nacido de la ilusión y de los valores generados por el Grupo Social ONCE. Un proyecto empresarial de Personas y para Personas. Más de 35.000 profesionales que trabajamos con una única misión; hacer del mundo un lugar más integrador y más accesible.

Puesto de trabajo: Técnico/a Administrativo/a Comercial

Responsabilidades: Dar soporte integral a la actividad comercial y administrativa del área, asegurando una adecuada gestión de clientes, oportunidades, documentación y procesos, así como la coordinación interna necesaria para contribuir al cumplimiento de los objetivos comerciales y la mejora continua de la actividad del grupo ILUNION.

Funciones (desglosar con detalle):

SOPORTE TÉCNICO Y ADMINISTRATIVO A DIRECCIÓN COMERCIAL
Apoyo a la Dirección Comercial en la planificación, organización y ejecución de la actividad del área, facilitando el seguimiento de objetivos, la coordinación interna y la toma de decisiones.

ATENCIÓN CLIENTE INTERNO
Atención a solicitudes de información y/o soporte por parte de otras empresas, direcciones y departamentos del Grupo, garantizando una adecuada coordinación interna.

COORDINACIÓN INTERNA DE SOLICITUDES (SIN INTERLOCUCIÓN DIRECTA CON CLIENTE)
Canalización, seguimiento y coordinación de solicitudes vinculadas a la actividad comercial con las distintas áreas internas, sin interlocución directa con cliente externo.

GESTIÓN E IMPLANTACIÓN DE PROCESOS COMERCIALES
Definición, documentación, implantación y mejora continua de los procesos comerciales del área, asegurando su correcta aplicación y alineación con las herramientas corporativas.

GESTIÓN Y CONTROL DE ACTIVIDAD COMERCIAL
Seguimiento del pipeline comercial, control de oportunidades, actualización de información en sistemas y elaboración de reporting periódico para Dirección Comercial.

COORDINACIÓN Y GESTIÓN DE PROYECTOS COMERCIALES
Seguimiento de proyectos asociados a la actividad comercial, coordinación con áreas internas, control de hitos, plazos y entregables, garantizando su correcta ejecución.

APOYO Y COORDINACIÓN DE EVENTOS
Apoyo en la organización de jornadas y eventos internos del área comercial, incluyendo coordinación logística, preparación de documentación y soporte en la planificación.

TRABAJO DIRECTO CON DIRECTIVOS Y MANDOS INTERMEDIOS (CABECERA Y COMPAÑÍAS)
Traslado de directrices, coordinación de trabajos y requerimientos de información, participación en reuniones y apoyo en proyectos del área.

ELABORACIÓN Y ANÁLISIS DE DOCUMENTACIÓN
Elaboración de informes comerciales, presentaciones, cuadros de mando, comunicaciones internas y documentación de soporte para la Dirección Comercial.

GESTIÓN DE HERRAMIENTAS Y BASES DE DATOS
Gestión, mantenimiento y explotación de herramientas comerciales (CRM), bases de datos y repositorios de información, contribuyendo a la digitalización del área.

CONTROL Y SEGUIMIENTO DE INDICADORES
Análisis de datos comerciales, seguimiento de KPIs y elaboración de informes y cuadros de mando para la Dirección Comercial.

APOYO A OTRAS ÁREAS Y PROYECTOS TRANSVERSALES
Participación en proyectos y grupos de trabajo orientados a la mejora de procesos, herramientas y modelos de gestión del área comercial.

Retribución: 30.000 - 40.000€

Jornada (completa o parcial): Completa

Tipo de contrato: Fomento de empleo con Discapacidad

DESCRIPCIÓN DEL CANDIDATO/A BUSCADO

FORMACIÓN

Formación Profesional de Grado Superior en Administración, Gestión Comercial, Marketing o similar.

Valorable formación complementaria en ventas, experiencia de cliente o gestión comercial.