ILUNION is a leading Spanish business group and a global benchmark in social enterprise, operating as the commercial arm of the ONCE Social Group. The company operates across a vast range of sectors including hospitality, industrial laundry, facility management, senior care, and accessibility consultancy. With a workforce of over 35,000 people, it is one of Spain's largest employers, uniquely balancing commercial profitability with a social mission to create quality employment for people with disabilities.

Headquartered in Madrid, ILUNION maintains a massive footprint across the entire Spanish territory with hundreds of work centers in nearly every province. For international professionals, the company offers a deeply inclusive work environment and specialized opportunities in fields like digital accessibility, sustainability, and healthcare. It is an ideal choice for those seeking to work within a purpose-driven organization that is deeply integrated into Spanish social and economic life.

ILUNION was launched in 2014 as a unified brand to bring together the various business initiatives of the ONCE Social Group and its Foundation. It built upon decades of social entrepreneurship to create a competitive business model that prioritizes social inclusion and employment for people with disabilities.

For international professionals

ILUNION is the business group of the ONCE Social Group, making it one of the world's most significant social enterprise models.
The company manages one of Spain's largest hotel chains and industrial laundry networks, providing diverse opportunities in the tourism and service sectors.
It is a primary employer for specialists in digital accessibility and social inclusion, frequently hiring for technical and consultancy roles in Madrid.
With a presence in almost every Spanish province, it offers significant geographic flexibility for professionals looking to settle outside of Madrid or Barcelona.
The organization is a leader in diversity, with approximately 40% of its total workforce being people with disabilities.

CRA Teleoperator (M-F-D) - Madrid

ILUNION

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

ILUNION Facility Services is the ILUNION business line designed to offer quality services tailored to the customer's needs. Supported by innovation, sustainability, and respect for the environment and surroundings, we design outsourcing services for companies. We provide a global and integrative vision of the services that must be provided, a FACILITY MANAGEMENT perspective, which helps us get involved in the entire process and not just in the execution of the services.

Success is the sum of small efforts repeated every day

Teleoperator for Alarm Receiving Center (M/F/D) - Hortaleza, Madrid.

Functions:

Reception, non-personal verification and, if applicable, transmission of security-related alarm signals.

Analysis and monitoring of information security and communications events.

Communication of alarm receptions to the State Security Forces and Corps.

Remuneration: according to collective agreement (€20,000 gross/year)

Working day: full-time

Shifts: Days and nights, rotating according to the schedule

Hours: 07:00 - 19:00 / 19:00 - 07:00

Contract type: permanent.

View original advert (Spanish)

ILUNION Facility Services es la línea de negocio de ILUNION pensada para ofrecer servicios de calidad y a medida de las necesidades del cliente. Apoyados en la innovación, la sostenibilidad y el respeto al medioambiente y al entorno, nos ocupamos de diseñar servicios de externalización para empresas. Aportamos una visión global e integradora de los servicios que deben prestarse, una perspectiva de FACILITY MANAGEMENT, que nos ayuda a involucrarnos en todo el proceso y no sólo en la ejecución de los servicios.

El éxito es la suma de pequeños esfuerzos repetidos todos los dias

Operador/a Teleoperador/a para Central Recepctora de Alarmas (H/M/D) - Hortaleza, Madrid.

Funciones:

Recepción, verificación no personal y, en su caso, transmisión de las señales de alarma, relativas a la seguridad.

Análisis y monitorización de eventos de seguridad de la información y las comunicaciones.

Comunicaciones de las recepciones de alarmas a las Fuerzas y Cuerpos de Seguridad del Estado.

Retribución: según convenio (20.000 € b/anuales)

Jornada: completa

Turnos: Días y noches, rotativos según cuadrante

Horarios: 07:00 - 19:00 / 19:00 - 07:00

Tipo de contrato: indefinido.