ING is a global financial institution of Dutch origin, offering retail and wholesale banking services to over 38 million customers worldwide. As a leader in the digital banking space, the company operates across more than 40 countries and employs over 60,000 people, positioning itself at the intersection of traditional finance and modern fintech.

In Spain, ING has established a significant presence with its headquarters in Madrid, serving as a hub for both local retail operations and international tech initiatives. The Spanish branch is particularly attractive to international professionals due to its agile culture and focus on innovation, often offering roles in English-speaking environments within its technology and wholesale banking divisions.

ING was formed in 1991 through the merger of the Dutch insurer Nationale-Nederlanden and the postal bank NMB Postbank Group. It has since evolved from a traditional financial group into a global leader in digital and retail banking.

For international professionals

Operates a major technology hub in Madrid that supports global operations, frequently hiring international software engineers and data scientists.
The official language for many technical and international wholesale banking roles in Madrid is English.
Offers a flexible working model, including 'Work from Anywhere' periods that allow employees to work from abroad for several weeks a year.
Provides comprehensive relocation support and visa sponsorship for highly specialized international talent moving to Spain.

Commercial Manager Zaragoza (temporary)

ING

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Office Commercial Manager

Reason:

For our Zaragoza office, we are looking for a temporary manager with part-time hours and a schedule from Monday to Thursday, 16:00 to 18:30.

Mission:

Manage customer interactions in the office during their visit to comply with the strategy set by the bank and the channel.

They will seek to satisfy the operational or commercial needs of the customer, providing an outstanding customer experience and ensuring that such actions are carried out according to the established parameters.

Functions:

1. Inform customers or prospects about our product offering so that they can choose those that best suit their financial needs. Proactively seek cross-selling opportunities based on these needs. Fulfillment of the set commercial objectives (Commercial Action).

2. Resolve the problems presented or requested operations in the most efficient and satisfactory manner, always seeking high standards in Customer experience.

3. Execute those operations or actions required by the customer in accordance with existing procedures, internal audit and security standards (Execution of Procedures and Operations).

4. Demonstrate knowledge of the bank's products and campaigns, as well as the market and competition. Understand the functioning and operations of other bank channels with which there is a direct relationship (Knowledge and Training).

5. Share with their supervisor and the channel all relevant information regarding customers or processes that may be gathered during their customer service work to help improve the bank.

Requirements

Minimum of 6 months of experience in Customer Service within the banking sector and financial advisory services.
Banking operations, financial products, and sales techniques
Valued: Degree/Diploma/Module/ (Law, Economics, Business Administration) + official MIFID certification + LCI Certificate.

View original advert (Spanish)

Gestor Comercial de Oficina

Motivo:

Para nuestra oficina de Zaragoza estamos buscando a un/a gestor/a temporal con jornada parcial y horario de lunes a jueves de 16:00h a 18:30h.

Misión:

Gestionar las interacciones de los clientes en la oficina durante su visita de cara a cumplir con la estrategia marcada por el banco y el canal.

Buscarán satisfacer las necesidades operativas o comerciales del cliente, proporcionando una sobresaliente experiencia de cliente y garantizando que dicha acción se realice conforme a los parámetros establecidos.

Funciones:

1. Informar a los clientes o prospectos de nuestra oferta de productos con el fin de que éstos elijan los que más se adapten a sus necesidades financieras. Buscar proactivamente oportunidades de venta cruzada basadas en dichas necesidades. Cumplimiento de los objetivos comerciales fijados (Acción comercial).

2. Dar solución a los problemas planteados u operaciones demandadas de la manera más eficaz y satisfactoria buscando siempre altos estándares en experiencia de Cliente.

3. Ejecutar aquellas operaciones o acciones requeridas por el cliente conforme a los procedimientos existentes, normas de auditoría interna y seguridad (Ejecución de Procedimientos y Operativa).

4. Demostrar conocimientos en productos y campañas del banco, así como del mercado y competencia. Conocer el funcionamiento y operativa de otros canales del banco con los que se tenga relación directa (Conocimientos y Formación).

5. Compartir con su responsable, y el canal, toda información relevante de clientes o procesos que pueda recabar durante la realización de su trabajo de atención a clientes para ayudar a mejorar al banco.

Requisitos

Experiencia mínima de 6 meses en Atención al cliente en el sector bancario y de prestación de servicios para el asesoramiento financiero.
Operativa bancaria, productos financieros y técnicas de venta
Valorable: Licenciado/Grado/Diplomado/Módulo/ (Derecho, Economía, ADE) + Certificación oficial MIFID + Certificado LCI.