ING is a global financial institution of Dutch origin, offering retail and wholesale banking services to over 38 million customers worldwide. As a leader in the digital banking space, the company operates across more than 40 countries and employs over 60,000 people, positioning itself at the intersection of traditional finance and modern fintech.

In Spain, ING has established a significant presence with its headquarters in Madrid, serving as a hub for both local retail operations and international tech initiatives. The Spanish branch is particularly attractive to international professionals due to its agile culture and focus on innovation, often offering roles in English-speaking environments within its technology and wholesale banking divisions.

ING was formed in 1991 through the merger of the Dutch insurer Nationale-Nederlanden and the postal bank NMB Postbank Group. It has since evolved from a traditional financial group into a global leader in digital and retail banking.

For international professionals

Operates a major technology hub in Madrid that supports global operations, frequently hiring international software engineers and data scientists.
The official language for many technical and international wholesale banking roles in Madrid is English.
Offers a flexible working model, including 'Work from Anywhere' periods that allow employees to work from abroad for several weeks a year.
Provides comprehensive relocation support and visa sponsorship for highly specialized international talent moving to Spain.

Summer Support Tenerife

ING

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Office Commercial Manager

Reason:

For our office, we are looking for a manager for summer support with a full-time schedule from Monday to Thursday from 10:30 to 14:00 and from 16:00 to 18:00, and Friday from 09:00 to 14:00 at the Tenerife Office

Mission:

Manage customer interactions in the office during their visit in order to comply with the strategy set by the bank and the channel.
They will seek to satisfy the operational or commercial needs of the customer, providing an outstanding customer experience and ensuring that such action is carried out according to the established parameters.

Functions:

1. Inform customers or prospects about our product offering so that they choose those that best suit their financial needs. Proactively seek cross-selling opportunities based on these needs. Fulfillment of the set commercial objectives (Commercial Action).
2. Resolve the problems raised or operations requested in the most efficient and satisfactory way, always seeking high standards in Customer experience.
3. Execute those operations or actions required by the customer according to existing procedures, internal audit and security standards (Execution of Procedures and Operations).
4. Demonstrate knowledge of bank products and campaigns, as well as the market and competition. Know the functioning and operations of other bank channels with which there is a direct relationship (Knowledge and Training).
5. Share with their supervisor and the channel all relevant information about customers or processes that may be gathered during the performance of their customer service work to help improve the bank.

View original advert (Spanish)

Gestor Comercial de Oficina

Motivo:

Para nuestra oficina, estamos buscando a un/a gestor/a para refuerzo de verano con jornada total y horario de lunes a jueves de 10:30 a 14:00 y de 16:00 a 18:00 y viernes de 09:00 a 14:00 en la Oficina de Tenerife

Misión:

Gestionar las interacciones de los clientes en la oficina durante su visita de cara a cumplir con la estrategia marcada por el banco y el canal.
Buscarán satisfacer las necesidades operativas o comerciales del cliente, proporcionando una sobresaliente experiencia de cliente y garantizando que dicha acción se realice conforme a los parámetros establecidos.