Leroy Merlin is a leading global retailer specializing in home improvement, DIY, and gardening. As a key member of the ADEO Group, the company operates a massive network of large-format stores across Europe, Asia, and South America, providing products and services for home renovation and decoration. With a workforce of over 150,000 employees globally, it stands as one of the dominant players in the retail sector.

In Spain, Leroy Merlin maintains a significant footprint with more than 130 points of sale and a central headquarters in Madrid. The company is recognized for its collaborative culture, offering employee shareholding programs and profit-sharing schemes that are highly regarded in the Spanish labor market. For international professionals, the company offers diverse opportunities not only in retail management but also in specialized central functions such as Supply Chain, E-commerce, and Product Development, often based in their Madrid corporate offices.

Founded in 1923 by Adolphe Leroy and Rose Merlin in France, the company originally sold American surplus stock. It was renamed Leroy Merlin in 1960 and later joined the Mulliez Family's ADEO Group, expanding into Spain in 1989.

For international professionals

Offers a profit-sharing scheme (participación en beneficios) and the opportunity to become a company shareholder through the ADEO group.
Maintains a massive presence across Spain with over 130 stores, providing geographic flexibility for retail management roles.
Corporate headquarters in Alcobendas (Madrid) hosts specialized roles in Supply Chain, IT, and Product Management suitable for international profiles.
Features a 'Generación L' program specifically designed to recruit and develop young university talent.
Strong emphasis on internal promotion and continuous technical training for all staff levels.

Customer Relations Leader LEROY MERLIN SAGUNTO

Leroy Merlin

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

JOIN LEROY MERLIN AS A STORE CUSTOMER RELATIONS LEADER AND TRANSFORM THE CUSTOMER AND TEAM EXPERIENCE

At Leroy Merlin, we are looking for a passionate and dynamic leader for the position of Store Customer Relations Leader. If you have experience in customer service, team development, and a focus on excellence, this is your opportunity to take the next step in your career.

Your mission will be to ensure that our customers have an exceptional experience before, during, and after their visit to the store, across various communication channels. At the same time, you will lead and coordinate the team that makes this experience possible, ensuring that everyone works in alignment with the established objectives and standards.

Main Responsibilities:

Manage the customer experience: You will work closely with the Loyalty and Customer Knowledge teams to understand customer needs and offer personalized solutions.
Lead and develop the team: You will be responsible for motivating and developing your team, ensuring that each member is aligned with the objectives and prepared to achieve them.
Coordinate internal communication: You will collaborate with the Store Manager and the HRBP to create a positive working environment, promoting fluid communication between all departments.
Foster relationships on social channels: You will drive customer engagement through social networks and promote services within the store.
Analyze data: You will use data to optimize services and ensure the fulfillment of established objectives.

What do we offer?

Exceptional work environment: At Leroy Merlin, we foster a collaborative and transparent environment. Here, your voice will be heard and valued.
Constant development: We believe in the continuous training of our collaborators so they can grow within the company.
Direct impact: Your work will not only impact the customer experience, but also the development of your team and the evolution of the store.

Why choose us?

A dynamic and united team: We value trust, teamwork, and transparency. Here, mutual support is key.
Autonomy and responsibility: You will have the opportunity to lead, learn, and take on responsibilities in a flexible environment with great growth possibilities.
A constantly evolving sector: You will work in a sector full of opportunities, in an environment that never stops and where you can always innovate and improve.

If you are ready for an exciting challenge and want to be part of a team that values personal and professional growth, we are waiting for you!

View original advert (Spanish)

ÚNETE A LEROY MERLIN COMO LÍDER DE RELACIÓN CLIENTE TIENDA Y TRANSFORMA LA EXPERIENCIA DE CLIENTE Y EQUIPO

En Leroy Merlin, buscamos a un líder apasionado y dinámico para el puesto de Líder
de Relación Cliente Tienda. Si tienes experiencia en atención al cliente, desarrollo de
equipos y un enfoque hacia la excelencia, esta es tu oportunidad de dar un paso hacia el
siguiente nivel.

Tu misión será garantizar que nuestros clientes vivan una experiencia excepcional antes, durante y después de su paso por la tienda, a través de diversos canales de comunicación. A la vez, liderarás y coordinarás al equipo que hace posible esta experiencia, asegurando que todos trabajen alineados con los objetivos y estándares establecidos.

Responsabilidades principales:

Gestionar la experiencia del cliente: Trabajarás estrechamente con los equipos de Fidelidad y Conocimiento Cliente para comprender las necesidades de los clientes y ofrecerles soluciones personalizadas.
Liderar y desarrollar el equipo: Serás responsable de motivar y desarrollar a tu equipo, asegurando que cada miembro esté alineado con los objetivos y preparado para cumplirlos.
Coordinar la comunicación interna: Colaborarás con el Director de la Tienda y el HRBP para crear un ambiente de trabajo positivo, promoviendo una comunicación fluida entre todos los departamentos.
Fomentar relaciones en canales sociales: Impulsarás el engagement con los
clientes a través de las redes sociales y promoverás los servicios dentro de la tienda.
Analizar datos: Utilizarás datos para optimizar los servicios y garantizar el
cumplimiento de los objetivos establecidos.

¿Qué te ofrecemos?

Ambiente de trabajo excepcional: En Leroy Merlin, fomentamos un entorno
colaborativo y transparente. Aquí, tu voz será escuchada y valorada.
Desarrollo constante: Creemos en la capacitación continua de nuestros
colaboradores para que puedan crecer dentro de la empresa.
Impacto directo: Tu trabajo no solo impactará en la experiencia del cliente, sino
también en el desarrollo de tu equipo y en la evolución de la tienda.

¿Por qué elegirnos?

Un equipo dinámico y unido: Valoramos la confianza, el trabajo en equipo y la
transparencia. Aquí, el apoyo mutuo es clave.
Autonomía y responsabilidad: Tendrás la oportunidad de liderar, aprender y asumir responsabilidades en un entorno flexible y con grandes posibilidades de crecimiento.
Un sector en constante evolución: Trabajarás en un sector lleno de oportunidades, en un entorno que no se detiene y donde siempre podrás innovar y mejorar.

Si estás listo para un reto emocionante y quieres formar parte de un equipo que valora el crecimiento personal y profesional, ¡te estamos esperando!