Customer Orientation and Empathy: The customer is your priority. You enjoy helping and connecting with their needs. Additionally, you create synergy with your colleagues.
Problem-solving and Autonomous: You are proactive. You anticipate and seek solutions for any unforeseen event.
Digital Agility: You have an ease of learning in the management of digital tools. You help our customers interact with our APP, and you manage digital payments and online orders.
Emotional Control: You keep your calm and your smile. You achieve this even during peak times or in conflict situations.
Loyalty Builder: Your interaction will go beyond a one-time purchase. Your advice is key to building a lasting relationship with the customer. You have the communication skills to achieve this.

Join our team as a Customer Relations Assistant!

If you are passionate about customer service and are comfortable working with digital tools, this is the place for you! We are looking for the ideal profile to join the Leroy Merlin customer service team, ensuring that every purchase ends with a great experience.

You will be the point of reference for the customer. Your job is to ensure that the conclusion of our customers' visit and purchase is simple, agile, and friendly.

What will you do on a daily basis?

• Customer experience management: You will be responsible for payment at the checkout, or through any available payment method. You will also process complementary services such as financing or the benefits of the Club Leroy Merlin by offering our loyalty card.

• Support and resolution: You will handle returns or claims, always with a constructive attitude oriented toward finding the best solution. You will provide confidence and security to the customer, advising them so they find the product that meets all their needs.

• Omnichannel Management: You will manage inquiries regarding orders placed both in-store and online.

• Guaranteeing processes: You will ensure that all internal procedures are rigorously followed. You will always seek a balance with an optimal experience.

What we need from you

• Customer Orientation and Empathy: The customer is your priority. You enjoy helping and connecting with their needs. Additionally, you create synergy with your colleagues.

• Problem-solving and Autonomous: You are proactive. You anticipate and seek solutions for any unforeseen event.

• Digital Agility: You have an ease of learning in the management of digital tools. You help our customers interact with our APP, and you manage digital payments and online orders.

• Emotional Control: You keep your calm and your smile. You achieve this even during peak times or in conflict situations.

Loyalty Builder: Your interaction will go beyond a one-time purchase. Your advice is key to building a lasting relationship with the customer. You have the communication skills to achieve this.

What do we offer?

Our Purpose

At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do, a guide that is our commitment to you and to the planet. Everything we offer seeks to awaken in you the motivation to create environments where we can live better.

Because we are sure of one thing: if we set our minds to it, changing the world is in our hands and in yours.

Social Action is one of the fundamental pillars of Leroy Merlin Spain, being an added value for the entire company, but also for the community. Through various actions: renovation and conditioning projects, donations, solidarity products, corporate volunteering, and our "Hogares Dignos" Grant Call, we contribute to the construction of a better world and society.

Benefit! For being Leroy Merlin

As a collaborator of Leroy Merlin Spain, you have at your disposal more than 70 benefits and/or advantages classified into 6 categories, designed to provide you with the best experience for being part of this great team.

You will also benefit from the Flexible Compensation and Benefits Policy offered by Leroy Merlin, such as the possibility of becoming a shareholder of the company, Health Insurance, childcare assistance, restaurant vouchers, and various discounts with major commercial partners, among others.

You will have a fixed remuneration in addition to participation in results and profits.

Develop yourself!

Train and develop yourself in a multinational company! You will find a great working environment and will have the autonomy to decide and act, being able to participate in decision-making and cross-functional projects.

A place for everyone

Diversity Management is a fundamental axis of our company philosophy. This is why it is included in the Diversity Charter, a commitment code promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion for all people and recognize the benefits that cultural, demographic, and social diversity provides us.

Leroy Merlín España, S.L.U., declares its commitment to the establishment and development of policies that integrate equality between women and men, without any type of discrimination, as well as in the promotion and encouragement of measures to achieve effective equality within our organization. We assume the principle of equality between women and men in each and every area in which our activity is developed and within the framework of the Social Responsibility of our Organization.

If you want to do the work you love, our door is open to you. Here, we do not understand barriers.

YOUR TALENT HAS NO LIMITS

If you want to know more information about our Purpose, values, and actions and our job vacancies, we leave at your disposal our Corporate Employment Website Leroy Merlin Spain.

CHANGING OUR WORLD IS IN OUR HANDS!