Mango is one of Europe's leading fashion groups, specializing in the design, manufacture, and marketing of clothing and accessories. Founded in Barcelona, the company has grown into a global powerhouse with a presence in over 115 markets and a workforce of more than 15,000 employees. It operates several lines including Woman, Man, Kids, Teen, and Home, blending Mediterranean style with contemporary fashion trends.

Mango is headquartered in the Barcelona metropolitan area, offering a highly international environment for professionals in design, logistics, technology, and corporate services. The company is a major employer for international talent in Spain, particularly at its 'Hangar' design center and corporate offices, where English is frequently used alongside Spanish. They offer various career paths ranging from retail management to digital transformation and ecommerce.

Founded in 1984 in Barcelona, Mango opened its first store on Passeig de Gràcia. It began international expansion in 1992 and was an early adopter of e-commerce, launching its online store in 2000.

For international professionals

Headquartered in the Barcelona metropolitan area, offering a Mediterranean lifestyle with global career opportunities.
Highly international workforce with over 100 nationalities represented at their corporate offices.
Strong focus on digital transformation and ecommerce, making it a hub for tech and data professionals in the fashion industry.
Provides internal training programs and opportunities for international mobility within their global retail network.

Quantitative Researcher Intern (Customer Experience)

MANGO

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Mango, we inspire and unite through our passion for style and culture. We are present in more than 115 countries, and our online presence extends to over 110 countries. Our team is made up of people from 112 nationalities and is 78% women.

We are looking for a

QUANTITATIVE RESEARCHER INTERN (CUSTOMER EXPERIENCE)

WHAT WOULD YOUR DAY-TO-DAY AT MANGO BE LIKE?

WHAT DOES A QUANTITATIVE RESEARCHER DO AT MANGO?

You will be part of the Customer Experience team, whose mission is to enhance a memorable customer experience by promoting a Customer Centric vision, while detecting business opportunities that align with our values and brand positioning. The purpose of the Quantitative Researcher is to incorporate a quantitative perspective into customer knowledge, helping to measure our customers' motivations and barriers, as well as their feedback on our proposals.

In your day-to-day, you will contribute to:

Designing, planning, and organizing quantitative research activities, whether recurring or ad-hoc.
Ensuring the technical quality of the research, both internally and externally, by constantly evaluating performance and proposing improvements.
Designing and drafting questionnaires and other consumer research tools, both to explore ideas and to evaluate concepts.
Analyzing large amounts of data with a critical perspective to transform them into valuable insights.
Collaborating closely with qualitative research teams, providing the quantitative vision to help build solid and complete insights about the consumer.
Maintaining the necessary infrastructure to collect and distribute quality data within the organization.
Supporting the development of the Voice of the Customer program, managing reports, ensuring the tool's functionality, and analyzing results.
Communicating research results clearly and effectively to different teams, reporting findings and making concrete and constructive proposals.
Collaborating in the organization's transformation, fostering a people-centered culture through the cross-functional connection of teams and their alignment around customer needs and motivations.

WHAT DO WE EXPECT FROM YOU?

Higher education in social or economic sciences, business, statistics, or similar fields.

We are looking for someone naturally empathetic, observant, and collaborative.
It is important that you know and have put different quantitative research methodologies into practice.
Ability to analyze data and translate it into business hypotheses.
A good level of English is essential for us (and we value other languages).
Our team is passionate about people-centered design and radical collaboration; we like to stay up to date with the latest trends and we want you to be just as passionate, or even more so, than we are.
We want you to be an enthusiastic, proactive, and participative person who is eager to contribute your experience and ideas, and of course, eager to learn.

*IT WILL BE ESSENTIAL TO BE ABLE TO SIGN AN AGREEMENT FOR 6 MONTHS FULL-TIME THROUGH A UNIVERSITY/SCHOOL THAT ISSUES AN OFFICIAL DEGREE - NOT A NON-OFFICIAL ONE

WHAT MAKES US SPECIAL?

Flexible schedule (start from 8:00 to 9:30 and finish from 17:00 to 18:30), intensive workday on Fridays (from 8:00/9:00 until 14:00/15:00) and most holiday eves
Possibility of remote work
Discount on all our lines (Woman, Man, Kids, Teen & Home) as well as a sample market to renew your wardrobe twice a year
Dining and kitchen service at the headquarters facilities. The company subsidizes part of the daily menu, as well as cafeteria items
Flexible remuneration with tax advantages: health insurance, training, dining discounts, nurseries, etc.
Free company transport from Barcelona and Vallès
Constant development opportunities with very varied challenges that generate on-the-job learning and specific courses based on your needs
Workshops, meetups, communities of practice, team buildings, and company meetings on digital transformation, fashion, and our teams' activities
Own medical service, physiotherapy service once a week, fitness room, and changing rooms at our headquarters
You will be part of a leading company in the fashion sector, dynamic, fully innovating, with great awareness and taking actions towards sustainability within a close, inspiring, and ambitious work environment

You got it?

We like you!

View original advert (Spanish)

En Mango inspiramos y unimos mediante nuestra pasión por el estilo y la cultura. Estamos en más de 115 países y nuestra presencia online se extiende a más de 110 países. Nuestro equipo está formado por personas de 112 nacionalidades y en un 78% por mujeres.

Buscamos un/a

BECARIO/A QUANTITATIVE RESEARCHER (CUSTOMER EXPERIENCE)

¿CÓMO SERIA TU DÍA A DÍA EN MANGO?

¿QUÉ HACE UN QUANTITATIVE RESEARCHER EN MANGO?

Formarás parte del equipo de Customer Experience que tiene como misión potenciar una experiencia de cliente memorable fomentando una visión Customer Centric, a la vez que detectar oportunidades de negocio que encajen nuestro valores y posicionamiento de marca. El Quantitative Researcher tiene como propósito incorporar la visión cuantitativa al conocimiento de cliente, ayudando a dimensionar las motivaciones y barreras de nuestros clientes, así como su feedback a nuestras propuestas.

En tu día a día, contribuirás a:

Diseñar, planificar y organizar actividades de investigación cuantitativa, ya sea de naturaleza recurrente o ad-hoc.
Asegurar la calidad técnica de la investigación, tanto a nivel interno como externo, evaluando constantemente su rendimiento y proponiendo mejoras.
Diseñar y redactar cuestionarios y otras herramientas de investigación de consumidor, tanto para explorar ideas como para evaluar conceptos.
Analizar grandes cantidades de datos, con una perspectiva crítica, para transformarlos en insights de valor.
Colaborar mano a mano con los equipos de investigación cualitativa, aportando la visión cuantitativa para ayudar a construir insights sólidos y completos sobre el consumidor.
Mantener la infraestructura necesaria para recoger y distribuir datos de calidad en la organización.
Dar soporte al desarrollo del programa de Voz del Cliente, manejando informes, asegurando el funcionamiento de la herramienta y analizando resultados.
Comunicar los resultados de las investigaciones de manera clara y efectiva a los distintos equipos, informando de los hallazgos y haciendo propuestas concretas y constructivas.
Colaborar en la transformación de la organización, fomentando una cultura centrada en las personas, a través de la conexión transversal de equipos y su alineamiento alrededor de las necesidades y motivaciones del cliente.

¿QUÉ ESPERAMOS DE TI?

Formación superior en ciencias sociales o económicas, empresariales,
estadística, o similares.

Buscamos a una persona naturalmente empática, observadora y colaborativa.
Es importante que conozcas y hayas puesto en práctica diferentes metodologías de investigación cuantitativa.
Capacidad de análisis de datos y su traslación a hipótesis de negocio.
Para nosotros es esencial que tengas un buen nivel de inglés (y valoramos otros idiomas).
Nuestro equipo tiene pasión por el diseño centrado en las personas y por la colaboración radical, nos gusta estar al día de las últimas tendencias y queremos que seas igual o incluso más apasionado que nosotros.
Queremos que seas una persona entusiasta, proactiva, participativa y que tengas mucha ilusión por aportar tu experiencia, tus ideas y por supuesto con ganas de aprender.

*SERÁ IMPRESCINDIBLE PODER FIRMAR CONVENIO DURANTE 6 MESES A JORNADA COMPLETA A TRAVÉS DE UNIVERSIDAD/ESCUELA QUE EMITA TÍTULO OFICIAL - NO PROPIO

¿QUÉ NOS HACE ESPECIALES?

Horario Flexible (entrada de 8h a 9h30 y salida de 17h a 18h30), jornada intensiva los viernes (de 8h a 9h hasta las 14h / 15h) y mayoría de vigilias de festivos
Posibilidad de Teletrabajo
Descuento en todas nuestras líneas (Woman, Man, Kids, Teen & Home) además de un Market de muestrario para renovar tu armario dos veces al año
Servicio de comedor y cocina en las instalaciones de central. La empresa subvenciona parte del menú diario, así como los artículos de cafetería
Retribución flexible con ventajas fiscales: seguro médico, formación, descuento comedor, guarderías etc.
Transporte gratuito de empresa desde Barcelona y el Vallés
Oportunidades constantes de desarrollo con retos muy variados que generan aprendizaje en el puesto de trabajo y cursos específicos en función de tus necesidades
Workshops, meetups, comunidades de prácticas, team buildings y company meetings sobre transformación digital, moda y actividades de nuestros equipos
Servicio médico propio, servicio de fisioterapia una vez a la semana, sala de fitness y vestuarios en nuestras oficinas centrales
Formarás parte de una empresa líder en el sector de la moda, dinámica, en plena innovación, con gran concienciación y realizando acciones hacia la sostenibilidad con un ambiente de trabajo cercano, inspirador y ambicioso

You got it?