Mango is one of Europe's leading fashion groups, specializing in the design, manufacture, and marketing of clothing and accessories. Founded in Barcelona, the company has grown into a global powerhouse with a presence in over 115 markets and a workforce of more than 15,000 employees. It operates several lines including Woman, Man, Kids, Teen, and Home, blending Mediterranean style with contemporary fashion trends.

Mango is headquartered in the Barcelona metropolitan area, offering a highly international environment for professionals in design, logistics, technology, and corporate services. The company is a major employer for international talent in Spain, particularly at its 'Hangar' design center and corporate offices, where English is frequently used alongside Spanish. They offer various career paths ranging from retail management to digital transformation and ecommerce.

Founded in 1984 in Barcelona, Mango opened its first store on Passeig de Gràcia. It began international expansion in 1992 and was an early adopter of e-commerce, launching its online store in 2000.

For international professionals

Headquartered in the Barcelona metropolitan area, offering a Mediterranean lifestyle with global career opportunities.
Highly international workforce with over 100 nationalities represented at their corporate offices.
Strong focus on digital transformation and ecommerce, making it a hub for tech and data professionals in the fashion industry.
Provides internal training programs and opportunities for international mobility within their global retail network.

Customer Experience Intern

MANGO

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Mango, we dress everything we do with passion. Originating in Barcelona and present in more than 120 countries, we inspire the world with creativity, innovation, and authenticity.

Our multicultural team is the engine of our success. We take pride in taking fashion further, connecting our unique style with people all over the world.

We are looking for a Customer Experience & Project Management Intern to provide support in the design and improvement of customer experiences, as well as in the coordination and monitoring of projects. This is an opportunity to learn practically how user-centric initiatives are developed within a professional environment.

The person will integrate into a multidisciplinary team, collaborating in different phases of projects and gaining experience in customer experience methodologies and project management.

YOUR MAIN RESPONSIBILITIES:

Provide support in the analysis and documentation of customer journeys.
Collaborate in the collection and organization of customer insights.
Support the planning and tracking of tasks within projects.
Participate in the preparation of presentations, reports, and deliverables.
Assist in workshops and co-creation sessions with the team, contributing to the documentation of ideas, processes, and best practices.
Support research tasks (benchmarking, trends, market analysis).
Participate in the creation of visual materials (experience maps, presentations, flows, etc.).
Provide support in monitoring basic project and experience KPIs.

ABOUT YOU:

Education in Design, Business Administration, Industrial Engineering, Marketing, or similar.
Good level of data analysis, organization, and attention to detail.
High/intermediate level of English.
Interest in Customer Experience, UX, or Service Design.
Interest in project management and collaborative environments.
Learning capacity and proactivity.
Good communication and teamwork skills.
High/intermediate level of office tools (PowerPoint (Keynote), Excel, Word).

YOUR BENEFITS:

Enjoy a flexible schedule and hybrid work that adapts to your needs. At Mango, we believe in the balance between professional and personal life.
At Mango, the weekend starts on Friday at noon. We offer an intensive schedule on Fridays and the eve of holidays.
Plan your vacations according to your preferences. At Mango, we value your time and want you to enjoy every moment.
As part of the Mango team, you will have a discount on all our lines, so you are always up to date!
Flexible remuneration package with tax advantages: health insurance, training, catering, and nursery program.
Free company transport from Barcelona and El Vallés.
At Mango, we invest in your personal and professional growth. Access a varied training offer, personalized mentoring, continuous development programs, and internal promotion opportunities that will propel you toward success. At a technical level, you can train in the use of different technological platforms, as well as participate in workshops, meetups, communities of practice, team buildings, and company meetings.
Think big! Mango offers you international opportunities in more than 120 markets to expand your horizon and grow with us on a global level.

At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further. Therefore, we are committed to offering equal opportunities for all people, valuing the authenticity of each individual.

Taking Fashion

Further

View original advert (Spanish)

En Mango vestimos de pasión todo lo que hacemos. Con origen en Barcelona y presencia en más de 120 países, inspiramos al mundo con creatividad, innovación y autenticidad.

Nuestro equipo multicultural es el motor de nuestro éxito. Nos enorgullece llevar la moda más allá, conectando nuestro estilo único con personas de todo el mundo.

Buscamos un/a Becario/a de Customer Experience & Project Management para dar soporte en el diseño y mejora de experiencias de cliente, así como en la coordinación y seguimiento de proyectos. Esta es una oportunidad para aprender de forma práctica cómo se desarrollan iniciativas centradas en el usuario dentro de un entorno profesional.

La persona se integrará en un equipo multidisciplinar, colaborando en distintas fases de proyectos y adquiriendo experiencia en metodologías de experiencia de cliente y gestión de proyectos.

TUS PRINCIPALES RESPONSABILIDADES:

Dar soporte en el análisis y documentación de customer journeys.
Colaborar en la recopilación y organización de insights de cliente.
Apoyar en la planificación y seguimiento de tareas dentro de proyectos.
Participar en la preparación de presentaciones, informes y entregables.
Asistir en workshops y sesiones de co-creación con el equipo contribuyendo a la documentación de ideas, procesos y buenas prácticas.
Apoyar en tareas de research (benchmark, tendencias, análisis de mercado).
Participar en la creación de materiales visuales (mapas de experiencia, presentaciones, flujos, etc.).
Dar soporte en el seguimiento de KPIs básicos de proyectos y experiencia.

SOBRE TI:

Formación en Diseño, ADE, Ingeniería industrial, Marketing o similar.
Buen nivel de análisis de datos, organización y atención al detalle.
Nivel alto/medio de inglés.
Interés por Customer Experience, UX o Service Design.
Interés en gestión de proyectos y entornos colaborativos.
Capacidad de aprendizaje y proactividad.
Buenas habilidades de comunicación y trabajo en equipo.
Nivel alto/medio de herramientas ofimáticas (PowerPoint (Keynote), Excel, Word).

TUS BENEFICIOS:

Disfruta de un horario flexible y trabajo híbrido que se adapta a tus necesidades. En Mango, apostamos por la conciliación de la vida profesional y personal.
En Mango, el fin de semana empieza el viernes a mediodía. Ofrecemos horario intensivo los viernes y vísperas de festivos.
Planifica tus vacaciones según tus preferencias. En Mango, valoramos tu tiempo y queremos que disfrutes de cada momento.
Como parte del equipo de Mango, tendrás descuento en todas nuestras líneas, ¡para que estés siempre a la última!
Paquete de retribución flexible con ventajas fiscales: seguro médico, formación, catering y programa de guardería.
Transporte de empresa gratuito desde Barcelona y El Vallés.
En Mango, invertimos en tu crecimiento personal y profesional. Accede a una oferta de formación variada, mentorías personalizadas, programas de desarrollo continuo y oportunidades de promoción interna que te impulsarán hacia el éxito. A nivel técnico, podrás formarte en el uso de diferentes plataformas tecnológicas, así como participar en workshops, meetups, comunidades de prácticas, team buildings y company meetings.
¡Piensa en grande! Mango te ofrece oportunidades internacionales en más de 120 mercados para expandir tu horizonte y crecer junto con nosotros a nivel global.

En Mango, creemos en una cultura inclusiva donde la creatividad y la innovación nos inspiran a llevar la moda más allá. Por ello, tenemos el compromiso de ofrecer igualdad de oportunidades para todas las personas, valorando la autenticidad de cada individuo.