Mapfre is a global insurance multinational and the leading insurer in the Spanish market, operating across five continents with a presence in over 40 countries. As a benchmark in the industry, the company provides a comprehensive range of insurance, reinsurance, and financial services, employing over 30,000 people globally and serving millions of customers.

Headquartered in Madrid, Mapfre offers a stable and traditional corporate environment with a strong emphasis on digital transformation. For international professionals, the company is particularly relevant for its growing tech and data hubs in Spain, which focus on Cloud computing, Artificial Intelligence, and Cybersecurity, though a high level of Spanish proficiency is generally expected for most positions.

Founded in 1933 as a mutual insurance company for rural estate owners in Spain, Mapfre expanded throughout the 20th century to become a diversified global financial group. It completed its demutualization process in 2006, leading to its current structure as a listed multinational corporation.

For international professionals

Largest Spanish insurance company with a massive global footprint and headquarters in Madrid.
Offers diverse career paths in technical fields such as Data Science, Cloud Operations, and AI Strategy.
Provides a robust benefits package including private health insurance, life insurance, and pension schemes.
Maintains a strong commitment to internal mobility and long-term professional development for its employees.
While the corporate language is Spanish, its global operations provide a multicultural environment for international hires.

Customer Advisor - Cadiz

Mapfre

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Necessary knowledge: Teamwork, direct sales, customer loyalty, insurance, customer orientation, commercial, sales. Valued requirements: Initiative Results orientation Commitment Customer orientation. Problem solving.

"Every selection process carried out at MAPFRE is conducted under the principle of EQUAL OPPORTUNITY and NON-DISCRIMINATION, with the APTITUDES and PERSONAL AND PROFESSIONAL WORTH of the candidate being the criteria on which the final choice for the job position is based. We create work environments where diversity is valued and where no discrimination occurs on the basis of gender, race, ideology, religion, sexual orientation, age, nationality, disability or any other personal, physical or social condition.
By registering for this offer, you are informed and consent to the processing by MAPFRE of the personal data that you have voluntarily provided through this platform. If you provide data of third parties other than yourself, you guarantee that you have obtained and hold their prior consent for the communication of their data and have informed them. MAPFRE, as the controller, will process your data for the sole purpose of processing your participation in selection processes, for which profiles may be developed and automated decisions may derive from the processing of your data. For the purpose of managing your participation in various selection processes in MAPFRE Group companies, subsidiaries, affiliates, and the MAPFRE Foundation, your data may be communicated to said entities and be subject to international transfer. You can consult additional data protection information at MAPFRE at https://www.mapfre.com/corporativo-es/clausulas/RRHHseleccion.pdf where we indicate how to exercise the rights of access, rectification, deletion, limitation, opposition and portability of your personal data. To find more job offers, we invite you to access WORK AT MAPFRE and register on our employment portal.z

Job Description

CUSTOMER ADVISOR

Location📍: Cádiz

Contract type: Temporary

Schedule: From 9:00 to 14:00 and from 16:00 to 19:00

Job description:

Attend to customer needs and generate sales opportunities (direct sales, loyalty, reactivation...) through direct contact with office customers and the use of loyalty tools (Te Cuidamos). Provide administrative support to the Office Director and Commercial Technicians to increase office efficiency. Execute telephone commercial actions with the aim of reactivating former customers or cancellations. Attend to potential customers who visit the Office requesting information to detect possible insurance needs. Process incidents affecting the insurance of portfolio customers, improve the level of loyalty, and generate new opportunities. Commercial management derived from the SGC. Comply with the institutional and organizational principles of the MAPFRE group.

Requirements

Necessary knowledge: Teamwork, direct sales, customer loyalty, insurance, customer orientation, commercial, sales.Valued requirements:

Initiative
Results orientation
Commitment
Customer orientation.
Problem solving.

"Every selection process carried out at MAPFRE is conducted under the principle of EQUAL OPPORTUNITY and NON-DISCRIMINATION, with the APTITUDES and PERSONAL AND PROFESSIONAL WORTH of the candidate being the criteria on which the final choice for the job position is based."
"We create work environments where diversity is valued and where no discrimination occurs on the basis of gender, race, ideology, religion, sexual orientation, age, nationality, disability or any other personal, physical or social condition."
"By registering for this offer, you are informed and consent to the processing by MAPFRE of the personal data that you have voluntarily provided through this platform. If you provide data of third parties other than yourself, you guarantee that you have obtained and hold their prior consent for the communication of their data and have informed them."
"MAPFRE, as the controller, will process your data for the sole purpose of processing your participation in selection processes, for which profiles may be developed and automated decisions may derive from the processing of your data. For the purpose of managing your participation in various selection processes in MAPFRE Group companies, subsidiaries, affiliates, and the MAPFRE Foundation, your data may be communicated to said entities and be subject to international transfer."
"You can consult additional data protection information at MAPFRE at https://www.mapfre.com/corporativo-es/clausulas/RRHHseleccion.pdf where we indicate how to exercise the rights of access, rectification, deletion, limitation, opposition and portability of your personal data."
"To find more job offers, we invite you to access WORK AT MAPFRE and register on our employment portal."

View original advert (Spanish)

ASESOR/A DE CLIENTES

Ubicación📍: Cádiz

Tipo de contrato: Temporal

Horario : De 9 a 14 horas y de 16 a 19 horas

Descripción del puesto:

Atender las necesidades de los clientes y generar oportunidades de venta (venta directa, fidelización, reactivación...) a través del contacto directo con los clientes de la oficina y el uso de herramientas de fidelización (Te Cuidamos).Prestar soporte administrativo al Director/a de la Oficina y a los Técnicos Comerciales para aumentar la eficiencia de la Oficina.Ejecutar acciones comerciales telefónicas con el objetivo de reactivar antiguos clientes o anulaciones.Atender a los clientes potenciales que acuden a la Oficina pidiendo información para detectar posibles necesidades aseguradoras.Tramitar incidencias que afectan a los seguros de los clientes de cartera, mejorar el grado de fidelización y generar nuevas oportunidades.Gestiones comerciales derivadas del SGC.Cumplir los principios institucionales y organizativos del grupo MAPFRE.

Requisitos

Conocimientos necesarios: Trabajo en equipo, venta directa, fidelización de clientes, seguros, orientación al cliente, comercial, ventas.Requisitos valorados:

Iniciativa
Orientación a resultados
Compromiso
Orientación al cliente.
Resolución de problemas.

"Todo proceso de selección que se desarrolla en MAPFRE se realiza bajo el principio de IGUALDAD DE OPORTUNIDADES y NO DISCRIMINACIÓN, siendo las APTITUDES y la VALÍA PERSONAL Y PROFESIONAL de la persona candidata, los criterios en los que se basa su elección final para el puesto de trabajo.
Creamos entornos de trabajo en los que se valora la diversidad y en los que no se producen discriminaciones por razón de sexo, raza, ideología, religión, orientación sexual, edad, nacionalidad, discapacidad o cualquier otra condición personal, física o social."
Al inscribirte en esta oferta quedas informado y consientes el tratamiento por parte de MAPFRE, de los datos personales que has facilitado voluntariamente a través de esta plataforma. Si facilitas datos de terceras personas físicas distintas de ti, garantizas haber recabado y contar con el consentimiento previo de los mismos para la comunicación de sus datos y haberles informado.
MAPFRE como responsable, tratará tus datos, con la única finalidad de tramitar su participación en procesos de selección, para lo cual se podrán elaborar perfiles y del tratamiento de sus datos se podrá derivar la existencia de decisiones automatizadas. Con la finalidad de gestionar tu participación en diversos procesos de selección en empresas del Grupo MAPFRE, filiales y participadas, y Fundación MAPFRE, tus datos podrán comunicarse a dichas entidades, y ser objeto de transferencia internacional.
Puedes consultar información adicional de protección de datos en MAPFRE en https://www.mapfre.com/corporativo-es/clausulas/RRHHseleccion.pdf donde te indicamos donde ejercer los derechos de acceso, rectificación, supresión, limitación, oposición y portabilidad de tus datos personales.
Para conocer más ofertas de empleo te invitamos a que accedas a TRABAJAR EN MAPFRE y te des de alta en nuestro portal de empleo.z