Mapfre is a global insurance multinational and the leading insurer in the Spanish market, operating across five continents with a presence in over 40 countries. As a benchmark in the industry, the company provides a comprehensive range of insurance, reinsurance, and financial services, employing over 30,000 people globally and serving millions of customers.

Headquartered in Madrid, Mapfre offers a stable and traditional corporate environment with a strong emphasis on digital transformation. For international professionals, the company is particularly relevant for its growing tech and data hubs in Spain, which focus on Cloud computing, Artificial Intelligence, and Cybersecurity, though a high level of Spanish proficiency is generally expected for most positions.

Founded in 1933 as a mutual insurance company for rural estate owners in Spain, Mapfre expanded throughout the 20th century to become a diversified global financial group. It completed its demutualization process in 2006, leading to its current structure as a listed multinational corporation.

For international professionals

Largest Spanish insurance company with a massive global footprint and headquarters in Madrid.
Offers diverse career paths in technical fields such as Data Science, Cloud Operations, and AI Strategy.
Provides a robust benefits package including private health insurance, life insurance, and pension schemes.
Maintains a strong commitment to internal mobility and long-term professional development for its employees.
While the corporate language is Spanish, its global operations provide a multicultural environment for international hires.

This job was published 3 months ago

Técnico/a de Área Técnica - Operaciones Cautivas

Mapfre

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At MAPFRE Global Risks we offer insurance solutions to large companies, with extensive experience leading international programs through a service network that operates in more than 100 countries.

We are currently looking for someone to join the Operations-Captives team.

Functions

Management and Coordination of complete programs with international deployment.

Monitoring with local MAPFRE companies and other partners of the evolution of the Program in all countries.

Constant interaction with the client/broker/captive.

Monitoring and support in the internal management of balances and economic flows between the client and its captive and the different MAPFRE entities or external transferors involved.

Control of the flow of contractual documentation for captive operations.

Attention, coordination and monitoring of the operational flow.

Definition and proposal of Service Protocols adapted to the client's needs. Establishment of SLAs/KPIs or monitoring indicators agreed with the client/broker/captive.

Implementation of action/improvement plans required by the client.

You will interact with Business Areas, Legal Advice, MAPFRE Companies worldwide, Sales and Marketing, Claims and Administration.

Requirements

Bachelor's degree or equivalent.

Previous experience in International Insurance Programs.

Knowledge of insurance/reinsurance structures.

Advanced English level.

Advanced office skills.

Skills

Customer focus.

Quality of service.

Teamwork.

Focus on planning and order.

Commitment.

Ability to work in dynamic environments.

Analytical thinking.

View original advert (Spanish)

En MAPFRE Global Risks ofrecemos soluciones aseguradoras a la gran empresa, con gran experiencia liderando programas internacionales a través de una red de servicios que opera en más de 100 países.

Actualmente, buscamos una persona para sumarse al equipo de Operaciones-Cautivas.

Funciones

Gestión y Coordinación Programas completos con despliegue internacional.

Seguimiento con las compañías MAPFRE locales y otros partners de la evolución del Programa en todos los países.

Interacción constante con el cliente/bróker/cautiva.

Seguimiento y apoyo en la gestión interna de saldos y flujos económicos entre el cliente y su cautiva y las diferentes entidades MAPFRE o cedentes externas intervinientes.

Control del flujo de documentación contractual operaciones cautivas.

Atención, coordinación y seguimiento del flujo operativo.

Definición y propuesta de Protocolos de Servicio adaptados a las necesidades del cliente. Establecimiento SLA'S/KPI'S o indicadores de seguimiento acordados con cliente/bróker/cautiva.