Marlex is a prominent Spanish human resources and recruitment firm specializing in temporary staffing, permanent placement, and HR consultancy. With over 25 years of experience, the company operates a network of more than 60 offices across Spain, serving diverse sectors including industrial, logistics, and administrative services.

Headquartered in Catalonia, Marlex has a deep-rooted presence in the Spanish labor market, particularly in the Mediterranean and northern regions. For international professionals, Marlex serves as a gateway to the Spanish job market, frequently recruiting for roles requiring multilingual skills in logistics, export, and back-office operations.

Founded in 1996 in Vic (Barcelona), Marlex began as a local staffing agency and has grown into one of the top HR firms in Spain. It has expanded its service portfolio to include executive search and specialized consulting.

For international professionals

Operates more than 60 physical offices throughout Spain, providing local support in various regions.
Specializes in a wide range of sectors, from industrial and logistics to specialized administrative and financial roles.
Frequently recruits for positions requiring language skills beyond Spanish, such as English or French, for international trade roles.
Offers both temporary and permanent contract opportunities, which can be a starting point for professionals entering the Spanish market.

Customer Experience Coordinator at S.A.T. Healthcare

Marlex Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

MARLEXPEOPLE is looking to incorporate for a world-leading manufacturer of medical equipment for its Madrid office aCustomer Experience Coordinator at S.A.T. Healthcare.

The main mission will be to provide support in the management and coordination of after-sales services, ensuring an excellent customer experience, the correct resolution of incidents, and compliance with established service levels.

Functions:

Management of service tickets and customer incidents.
Coordination of field teams and planning of scheduled service operations.
Monitoring and ensuring quality indicators (SLAs) and response times.
Telephone customer service and support in the continuous improvement of the customer experience.

Minimum Requirements:

Previous experience in customer service or after-sales service management.
High level of English (B2).
Proficiency in digital tools (SAP, ServiceNow, Outlook, Office, etc.).
Experience in electromedicine or technical service environments will be valued.
Ability to organize and coordinate teams.
Good communication skills and customer orientation.

Offered:

Temporary: Estimated duration (6 months-1 year).
Annual remuneration: €29,158.50 + Meal Allowance + Remote Work Allowance
ASAP Incorporation
Dynamic environment in a leading company in the healthcare sector.
Development opportunity in an international and highly specialized environment

View original advert (Spanish)

MARLEXPEOPLE. necesita incorporar para líder mundial fabricantes de equipos médicos para su oficina de Madrid un un/aCoordinador/a Customer Xperience en S.A.T. Healthcare.

La misión principal será dar soporte en la gestión y coordinación de los servicios de postventa, asegurando una experiencia excelente del cliente, la correcta resolución de incidencias y el cumplimiento de los niveles de servicio establecidos.

Funciones:

Gestión de tickets de servicio e incidencias de clientes.
Coordinación de equipos de campo y planificación de operaciones de servicio programadas.
Seguimiento y aseguramiento de indicadores de calidad (SLA's) y tiempos de respuesta.
Atención telefónica a clientes y soporte en la mejora continua de la experiencia de cliente.

Requisitos mínimos: