Marlex is a prominent Spanish human resources and recruitment firm specializing in temporary staffing, permanent placement, and HR consultancy. With over 25 years of experience, the company operates a network of more than 60 offices across Spain, serving diverse sectors including industrial, logistics, and administrative services.

Headquartered in Catalonia, Marlex has a deep-rooted presence in the Spanish labor market, particularly in the Mediterranean and northern regions. For international professionals, Marlex serves as a gateway to the Spanish job market, frequently recruiting for roles requiring multilingual skills in logistics, export, and back-office operations.

Founded in 1996 in Vic (Barcelona), Marlex began as a local staffing agency and has grown into one of the top HR firms in Spain. It has expanded its service portfolio to include executive search and specialized consulting.

For international professionals

Operates more than 60 physical offices throughout Spain, providing local support in various regions.
Specializes in a wide range of sectors, from industrial and logistics to specialized administrative and financial roles.
Frequently recruits for positions requiring language skills beyond Spanish, such as English or French, for international trade roles.
Offers both temporary and permanent contract opportunities, which can be a starting point for professionals entering the Spanish market.

Housekeeping Supervisor

Marlex Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Housekeeping Supervisor

Position: Housekeeping Supervisor

Department: Operations

Reports to: Operations Manager / Services Coordinator

Job Objective

Ensure the correct execution of the cleaning service in the assigned hotels, supervising the housekeeping team, ensuring compliance with the client's quality standards, productivity, service organization, and hotel satisfaction.

Main Functions

Daily supervision of the housekeeping team's work.
Inspect rooms and common areas to ensure established quality standards are met.
Organize and distribute the workload based on occupancy and service needs.
Coordinate incidents with reception, the head housekeeper, and hotel management.
Control execution times, productivity, and goal achievement.
Detect staffing needs and collaborate in planning substitutions and reinforcements.
Train and support new hires during their adaptation to the position.
Perform quality controls and propose improvement actions.
Manage incidents related to rooms, maintenance, lost and found, and supplies.
Ensure compliance with cleaning, hygiene, occupational risk prevention protocols, and internal regulations.
Maintain fluid communication with the client and the Everything Operations department.

Requirements

Minimum of 1 year of experience as a Housekeeping Supervisor, Head Housekeeper, or Coordinator of hotel cleaning teams.
Essential to have previously worked as a room attendant and to be familiar with the operational functioning of the Housekeeping department.
Experience in hotel service outsourcing companies will be valued.
Knowledge of quality standards in 3, 4, and 5-star hotels.
Leadership, organization, and incident resolution skills.
Schedule availability and mobility according to service needs.

Competencies

Leadership and team management.
Organization and planning.
Quality and detail orientation.
Communication skills.
Problem solving.
Proactivity.
Ability to work under pressure.
Customer orientation.

Candidate Profile

We are looking for individuals with extensive experience in the hotel sector, coming from the housekeeping area and with first-hand knowledge of the work of room attendants. We value profiles with the ability to lead teams, maintain high quality standards, and act as a liaison between the hotel and Everything, guaranteeing an excellent and efficient service.

View original advert (Spanish)

Supervisor/a de Pisos

Puesto: Supervisora de Pisos

Departamento: Operaciones

Reporta a: Responsable de Operaciones / Coordinador de Servicios

Objetivo del puesto

Garantizar la correcta ejecución del servicio de limpieza en los hoteles asignados, supervisando al equipo de camareros/as de pisos, asegurando el cumplimiento de los estándares de calidad del cliente, la productividad, la organización del servicio y la satisfacción del hotel.

Funciones principales

Supervisar diariamente el trabajo del equipo de camareros/as de pisos.
Revisar habitaciones y zonas comunes para garantizar los estándares de calidad establecidos.
Organizar y distribuir la carga de trabajo según la ocupación y las necesidades del servicio.
Coordinar incidencias con recepción, gobernanta y dirección del hotel.
Controlar tiempos de ejecución, productividad y cumplimiento de objetivos.
Detectar necesidades de personal y colaborar en la planificación de sustituciones y refuerzos.
Formar y acompañar a las nuevas incorporaciones durante su adaptación al puesto.
Realizar controles de calidad y proponer acciones de mejora.
Gestionar incidencias relacionadas con habitaciones, mantenimiento, objetos perdidos y suministros.
Velar por el cumplimiento de los protocolos de limpieza, higiene, prevención de riesgos laborales y normativa interna.
Mantener una comunicación fluida con el cliente y con el departamento de Operaciones de Everything.

Requisitos

Experiencia mínima de 1 años como Supervisora de Pisos, Gobernanta o Coordinadora de equipos de limpieza hotelera.
Imprescindible haber trabajado previamente como camarera/o de pisos y conocer el funcionamiento operativo del departamento de Housekeeping.
Se valorará experiencia en empresas de externalización de servicios hoteleros.
Conocimiento de estándares de calidad en hoteles de 3, 4 y 5 estrellas.
Capacidad de liderazgo, organización y resolución de incidencias.
Disponibilidad horaria y movilidad según las necesidades del servicio.