Marlex is a prominent Spanish human resources and recruitment firm specializing in temporary staffing, permanent placement, and HR consultancy. With over 25 years of experience, the company operates a network of more than 60 offices across Spain, serving diverse sectors including industrial, logistics, and administrative services.

Headquartered in Catalonia, Marlex has a deep-rooted presence in the Spanish labor market, particularly in the Mediterranean and northern regions. For international professionals, Marlex serves as a gateway to the Spanish job market, frequently recruiting for roles requiring multilingual skills in logistics, export, and back-office operations.

Founded in 1996 in Vic (Barcelona), Marlex began as a local staffing agency and has grown into one of the top HR firms in Spain. It has expanded its service portfolio to include executive search and specialized consulting.

For international professionals

Operates more than 60 physical offices throughout Spain, providing local support in various regions.
Specializes in a wide range of sectors, from industrial and logistics to specialized administrative and financial roles.
Frequently recruits for positions requiring language skills beyond Spanish, such as English or French, for international trade roles.
Offers both temporary and permanent contract opportunities, which can be a starting point for professionals entering the Spanish market.

Customer Service Representative / Teleoperator

Marlex Staffing

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Marlex, we are selecting Customer Service Representatives to join a major company in the food sector located in the northern area of Madrid.

We are looking for communicative, organized individuals with a customer-oriented approach to manage orders and provide support in daily operations.

What will your responsibilities be?

Handling phone calls and managing orders.
Handling and managing orders via WhatsApp.
Resolving incidents related to orders and deliveries.
Monitoring and tracking ongoing orders.
Using internal software for the management of orders and delivery notes.
Controlling shipments and receipt of merchandise.
Coordinating with other departments to ensure correct service management.

What are we looking for?

Previous experience in customer service or telephone management (valued).
Proficiency in IT tools and management software.
Driver's license and own vehicle to access the workplace (valued).

What do we offer?

40-hour work week, afternoon shift from 14:45 to 22:45
Salary: €9.67 gross/hour
1-month contract with the possibility of extension (until September)

If you are looking for a stable opportunity in a dynamic environment with direct customer contact

Don't miss this opportunity and apply now!

We look forward to meeting you!

View original advert (Spanish)

Desde Marlex, estamos seleccionando Teleoperadores/as de Atención al Cliente para incorporarse a una importante empresa del sector alimentación ubicada en la zona norte de Madrid.

Buscamos personas comunicativas, organizadas y con orientación al cliente para gestionar pedidos y ofrecer soporte en el día a día operativo.

¿Cuál serán tus responsabilidades?

Atención de llamadas telefónicas y gestión de pedidos.
Atención y gestión de pedidos a través de WhatsApp.
Resolución de incidencias relacionadas con pedidos y entregas.
Control y seguimiento de pedidos en curso.
Uso de programas internos para la gestión de pedidos y albaranes.
Control de envíos y recepciones de mercancía.
Coordinación con otros departamentos para garantizar la correcta gestión del servicio.

¿Qué estamos buscando?

Experiencia previa en atención al cliente o gestión telefónica (valorable).
Buen manejo de herramientas informáticas y programas de gestión.
Valorable carnet de conducir y vehículo propio para acceder al centro de trabajo.

¿Qué ofrecemos?