Mercadona is Spain's leading grocery retailer, operating a network of over 1,600 supermarkets across Spain and Portugal. As a dominant force in the Spanish retail industry, the company manages an extensive supply chain, a sophisticated logistics network, and a rapidly growing e-commerce platform, employing nearly 100,000 people.

Headquartered in Valencia, Mercadona is one of the country's largest private employers and is well-known for its policy of offering permanent contracts to all employees from their first day. For international professionals, the company offers diverse opportunities in logistics, engineering, and specialized technology roles within their IT division, though a high level of Spanish proficiency is generally required across all departments.

Founded in 1977 as a small butcher shop chain in Valencia, Mercadona was transformed by Juan Roig into a retail powerhouse. It revolutionized the Spanish market with its 'Always Low Prices' strategy and its focus on high-quality private label brands like Hacendado and Deliplus.

For international professionals

Offers permanent contracts (contrato indefinido) to all employees from the first day of employment.
Provides extensive internal training and a structured career development model for long-term growth.
While most roles require Spanish, their IT and digital transformation hubs in Valencia and Madrid hire for specialized technical skill sets.
Consistently ranked as one of the most stable and reputable employers in Spain according to Merco and other corporate barometers.

Administrative Assistant with Portuguese - Valencia/València

Mercadona

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

We are currently looking for committed and talented professionals to strengthen our team. We offer a challenging work environment, professional development opportunities, and the possibility of contributing to the success of our Customer Service team.

What we offer you

🎓Continuous training and professional growth.

👥Good work environment and job security.

🔒Stability and team culture.

🏥In-house medical service.

🏢Innovative and collaborative offices.

What we ask of you

Education

- High School Diploma.

Experience and Skills

- Experience in Customer Service is a plus.

- Minimum B2.2 level of English and Portuguese.

- Excellent writing, spelling, and typing skills.

Other requirements

- Driver's license and own vehicle.

What your day-to-day will be like

- Handling and resolving customer inquiries (via telephone and written channels).

- Management of complaints and claims.

- Preparation of follow-up reports and analysis of calls and emails.

- Management and updating of customer databases.

Schedules:

Rotating shifts: morning, afternoon, and split shifts.

First of all, we need you to...

Be passionate about customer service
Not settle and seek continuous improvement
Be willing to take on new professional challenges

Conditions

40 h/week
Annual compensation

20,810€ to 28,159€

View original advert (Spanish)

Actualmente buscamos profesionales comprometidos y con talento para fortalecer nuestro equipo. Ofrecemos un entorno de trabajo desafiante, oportunidades de desarrollo profesional y la posibilidad de contribuir al éxito de nuestro equipo de Atención al Cliente.