Mercadona is Spain's leading grocery retailer, operating a network of over 1,600 supermarkets across Spain and Portugal. As a dominant force in the Spanish retail industry, the company manages an extensive supply chain, a sophisticated logistics network, and a rapidly growing e-commerce platform, employing nearly 100,000 people.

Headquartered in Valencia, Mercadona is one of the country's largest private employers and is well-known for its policy of offering permanent contracts to all employees from their first day. For international professionals, the company offers diverse opportunities in logistics, engineering, and specialized technology roles within their IT division, though a high level of Spanish proficiency is generally required across all departments.

Founded in 1977 as a small butcher shop chain in Valencia, Mercadona was transformed by Juan Roig into a retail powerhouse. It revolutionized the Spanish market with its 'Always Low Prices' strategy and its focus on high-quality private label brands like Hacendado and Deliplus.

For international professionals

Offers permanent contracts (contrato indefinido) to all employees from the first day of employment.
Provides extensive internal training and a structured career development model for long-term growth.
While most roles require Spanish, their IT and digital transformation hubs in Valencia and Madrid hire for specialized technical skill sets.
Consistently ranked as one of the most stable and reputable employers in Spain according to Merco and other corporate barometers.

Customer Service Personnel - Valencia/València

Mercadona

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Education

- Intermediate/Higher Vocational Training and/or University Degree.

Experience and Skills

- Experience in Customer Service is valued.

- Minimum B2 level of Portuguese and Valencian.

- Excellent level of writing, spelling, and typing.

Other requirements

- Driver's license and own vehicle.

- Availability to work 20h/week

Benefits

🎓Continuous training and professional growth.

👥Good work environment and job security.

🔒Stability and team culture.

🏥In-house medical service.

🏢Innovative and collaborative offices.

Job Description

We are currently looking for committed and talented professionals to strengthen our team. This is your opportunity if you have solid skills in research, legal writing, and a commitment to excellence. We offer a challenging work environment, professional development opportunities, and the possibility to contribute to the success of our Customer Service team.

What we offer

🎓Continuous training and professional growth.

👥Good work environment and job security.

🔒Stability and team culture.

🏥In-house medical service.

🏢Innovative and collaborative offices.

What we ask of you

Education

- Intermediate/Higher Vocational Training and/or University Degree.

Experience and Skills

- Experience in Customer Service is valued.

- Minimum B2 level of Portuguese and Valencian.

- Excellent level of writing, spelling, and typing.

Other requirements

- Driver's license and own vehicle.

- Availability to work 20h/week

Your day-to-day

- Customer service via telephone, email, and chat

- Identification of needs and improvements

First of all, we need you to...

Be passionate about customer interaction
Not settle and seek continuous improvement
Be willing to face new professional challenges

Conditions

20 h/week
Annual remuneration based on experience

€10,405 to €14,079

View original advert (Spanish)

Actualmente buscamos profesionales comprometidos y con talento para fortalecer nuestro equipo. Es tu oportunidad si tienes habilidades sólidas en investigación, redacción legal y un compromiso con la excelencia. Ofrecemos un entorno de trabajo desafiante, oportunidades de desarrollo profesional y la posibilidad de contribuir al éxito de nuestro equipo de Atención al Cliente.