Grupo Crit is a prominent human resources and staffing firm in Spain, operating as a key subsidiary of the French multinational Groupe CRIT. The company provides comprehensive HR solutions, including temporary staffing, permanent recruitment, and specialized outsourcing services across diverse sectors such as logistics, manufacturing, and administrative services.

In Spain, the company maintains an extensive network of offices, making it a significant player for international professionals seeking entry into the Spanish job market. They frequently recruit for multilingual roles in customer service and export management, offering a bridge for expats to find employment in various regions across the country.

Founded in 1962 in France by Claude Guedj, Groupe CRIT expanded its operations into Spain to provide specialized HR services. It has since grown into one of the leading staffing agencies in the Iberian Peninsula through both organic growth and strategic acquisitions.

For international professionals

Frequently recruits for multilingual positions including English, Italian, and French speakers.
Provides a wide range of entry-level and specialized roles in logistics and administration across multiple Spanish provinces.
Acts as a major gateway for temporary-to-permanent employment contracts in the Spanish market.
Part of a large European HR group, ensuring professional recruitment standards and compliance with labor laws.

Customer Service Teleoperator - Afternoon Shift

Grupo Crit

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Crit Sabadell, we are looking to recruit 2 Receptionists / Customer Service Agents for the call reception department of a contact center located in Sant Cugat del Vallès.

The selected person will be responsible for attending to and managing customer inquiries through different channels, within a dynamic and multi-service environment.

Responsibilities:

* Customer service via telephone, email, and chat.
* Management of inquiries and incidents across campaigns in different sectors.
* Back office tasks, ticketing, and recording interactions in the system.
* Initial training in a specific service, followed by learning other services.
* Teamwork to ensure effective service and meet department objectives.

We offer:

* Immediate start.
* 35-hour work week.
* Afternoon shift from 14:00 to 21:00 h.
* 3-month contract via staffing agency (ETT) with the possibility of permanent employment within the company.
* Salary: 9.39 gross per hour. 1350 gross per month.

View original advert (Spanish)

Desde Crit Sabadell estamos buscando incorporar 2 Recepcionistas / Agentes de Atención al Cliente para el departamento de recepción de llamadas de un contact center ubicado en Sant Cugat del Vallès.

La persona seleccionada se encargará de atender y gestionar consultas de clientes a través de diferentes canales, dentro de un entorno dinámico y multiservicio.

Funciones

* Atención al cliente por teléfono, correo electrónico y chat.
* Gestión de consultas e incidencias en campañas de diferentes sectores.
* Tareas de back office, ticketing y registro de interacciones en el sistema.
* Formación inicial en un servicio concreto, con posterior aprendizaje de otros servicios.
* Trabajo en equipo para garantizar una atención eficaz y cumplir los objetivos del departamento.