NH Hotels is a leading multinational hotel group and one of the largest hotel chains in Europe, now operating as part of the global Minor Hotels portfolio. The company manages hundreds of properties across Europe and the Americas, spanning mid-scale to luxury segments through brands such as NH Collection, nhow, and Tivoli. As a major player in the hospitality industry, it is recognized for its extensive network of urban business hotels and high-end leisure resorts.

Headquartered in Madrid, the company maintains a massive footprint across Spain, offering a wide array of opportunities for international professionals. Beyond traditional hospitality roles, their Madrid corporate hub frequently recruits for specialized positions in data analytics, digital marketing, and legal services. The company is particularly attractive to multilingual candidates due to its international guest base and global operational structure.

Founded in 1978 in Pamplona, Spain, NH Hotels expanded rapidly to become a dominant force in the European hotel market. In 2018, the company was acquired by Minor International, though it continues to operate its regional headquarters from Spain.

For international professionals

Headquartered in Madrid, serving as the global hub for its Europe and Americas operations.
Frequently hires for multilingual roles in Central Reservations and Guest Relations, specifically targeting speakers of English, Dutch, French, and German.
Offers robust internship and 'Trainee' programs in corporate functions like CRM, Data Analytics, and Brand Management.
Part of Minor Hotels, providing employees with international mobility opportunities across a global network of luxury brands.

Breakfast Waiter/Waitress (extra) - NH Collection Palacio de Burgos

NH Hotels (Minor Hotels)

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Previous experience performing similar roles in other hotel chains or related industries will be very positively valued.
Vocational training in hospitality/F&B.
Fluency in the local language and knowledge of English are highly valued.
Practical knowledge of various computer programs (Microsoft Office, POS, etc.).
Customer service orientation.
Active listening skills and effective communication.
Attention to detail.
Commercial orientation.
Ability to work independently and as part of a team.

Benefits

Global experience - diversity of 150 different nationalities.
Professional development opportunities full of national and international challenges.
Wide range of training programs to improve skills.
Well-being initiatives, including flexible working conditions.
Employee recognition programs, such as our "Memorable Dates".
Opportunity to make a difference through our sustainability program and volunteering initiatives.
Employee rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program.

Job Description

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, and Asia. You will create an eclectic and elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the pleasure of making guests feel unique in elegant spaces and rooms. You will provide them with exceptional service and personalized attention.

What will be your mission?

As a Waiter/Waitress, you will be responsible for taking orders and delivering food and drinks to our customers, providing an excellent overall customer experience.

What will you have to do?

Provide excellent customer service.
Receive and welcome all guests in accordance with company standards.
Maintain direct and frequent contact with guests, especially during the most important moments of their stay, such as breakfast, lunch, dinner, and/or any event or meeting (banquets, coffee breaks, etc.).
Demonstrate excellent knowledge of frequent guests, paying attention to their preferences.
Know and offer the different products and services available in the hotel restaurant.
Review daily specials and menu changes with the corresponding F&B team.
Manage restaurant reservations.
Communicate effectively with kitchen staff to ensure orders are correct and delivered on time.
Carry out the setup and cleaning of restaurant tables and meeting rooms as necessary.
Comply with processes and procedures related to product preparation, quality, and service according to brand standards.
Deliver checks and collect payments from customers using the point-of-sale system, handling cash and processing credit and debit cards.
Identify opportunities to increase F&B department revenue through Upselling.
Ensure that all F&B outlets are clean, tidy, and ready to receive customers.
Comply with all relevant health rules and regulations and all customer service guidelines.

What are we looking for?

Previous experience performing similar roles in other hotel chains or related industries will be very positively valued.
Vocational training in hospitality/F&B.
Fluency in the local language and knowledge of English are highly valued.
Practical knowledge of various computer programs (Microsoft Office, POS, etc.).
Customer service orientation.
Active listening skills and effective communication.
Attention to detail.
Commercial orientation.
Ability to work independently and as part of a team.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers and intercultural experiences worldwide. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as:

Global experience - diversity of 150 different nationalities.
Professional development opportunities full of national and international challenges.
Wide range of training programs to improve skills.
Well-being initiatives, including flexible working conditions.
Employee recognition programs, such as our "Memorable Dates".
Opportunity to make a difference through our sustainability program and volunteering initiatives.
Employee rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program.

Thinking about your next challenge? Apply now!

Minor Hotels Europe & Americas promotes an inclusive work environment where everyone is valued and encouraged equally, so we warmly welcome people from all backgrounds and personal abilities.

View original advert (Spanish)

¿Te apasiona la hostelería y la excelencia? Únete al equipo de NH Collection y trabaja en cautivadores hoteles y resorts en auténticos edificios emblemáticos de destinos clave de Europa, Latinoamérica, Oriente Medio y Asia. Crearás un ambiente ecléctico y elegante para ofrecer a nuestros huéspedes estancias impulsadas por sentimientos extraordinarios, prestando gran atención a los detalles estimulantes para crear momentos memorables. Encuentra tu lugar en NH Collection y experimenta el placer de hacer que los huéspedes se sientan únicos en elegantes espacios y habitaciones. Les proporcionarás un servicio excepcional y una atención personalizada.

¿Cuál será tu misión?

Como Camarero(a) serás responsable de atender los pedidos y entregar comida y bebida a nuestros clientes proporcionando una excelente experiencia general al cliente.

¿Qué tendrás que hacer?

Proporcionar un excelente servicio al cliente.
Recibir y dar la bienvenida a todos los huéspedes de acuerdo con las normas de la empresa.
Mantener un contacto directo y frecuente con los huéspedes, especialmente durante los momentos más importantes de su estancia, como el desayuno, el almuerzo, la cena y/o cualquier evento o reunión (banquetes, pausas para el café, etc.).
Demostrar un excelente conocimiento de los huéspedes frecuentes, prestando atención a sus preferencias.
Conocer y ofrecer los diferentes productos y servicios disponibles en el restaurante del hotel.
Revisar las especialidades diarias y los cambios en el menú con el equipo de F&B correspondiente.
Gestionar las reservas del restaurante.
Comunicarse eficazmente con el personal de cocina para asegurarse de que los pedidos son correctos y se entregan puntualmente.
Llevar a cabo el montaje y la limpieza de las mesas del restaurante y de las salas de reuniones según sea necesario.
Cumplir con los procesos y procedimientos relacionados con la preparación de los productos, la calidad y el servicio de acuerdo con los estándares de la marca.
Entregar los cheques y cobrar las facturas de los clientes, utilizando el sistema de punto de venta, manejando el dinero y procesando las tarjetas de crédito y débito.
Identificar oportunidades para aumentar los ingresos del departamento de F&B mediante el Upselling.
Garantizar que todos los outlets de F&B estén limpios, ordenados y listos para recibir a los clientes.
Cumplir todas las normas y reglamentos pertinentes de sanidad y todas las directrices de atención al cliente.

¿Qué buscamos?

Se valorará muy positivamente la experiencia previa desarrollando funciones similares en otras cadenas hoteleras, o industrias afines.
Formación profesional en hostelería/F&B.
Muy valorable dominio del idioma local y conocimientos de inglés.
Conocimiento práctico de varios programas informáticos (Microsoft Office, TPV, etc.).
Orientación al servicio al cliente.
Capacidad de escucha activa y comunicación eficaz.
Atención al detalle.
Orientación comercial.
Capacidad para trabajar por cuenta propia y en equipo.

¿Por qué elegirnos?

En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como:

Experiencia mundial - diversidad de 150 nacionalidades diferentes.
Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales.
Amplia gama de programas de formación para mejorar las habilidades.
Iniciativas de bienestar, incluidas condiciones de trabajo flexibles.
Programas de reconocimiento de empleados, como nuestros "Memorable Dates".
Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado.
Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.