Nortempo is a prominent Spanish human resources and staffing company founded in 1991, specializing in recruitment, temporary employment, and HR consultancy. The company operates across a wide array of industries, including logistics, manufacturing, administration, and healthcare, serving as a major link between businesses and job seekers throughout the Iberian Peninsula.

With a network of over 50 offices across Spain, Nortempo is a significant employer for both local and international talent looking to enter the Spanish labor market. While many of their placements are for Spanish-speaking roles, their extensive reach and variety of positions make them a key resource for professionals seeking to establish a career in different regions of Spain.

Founded in 1991 in A Coruña, Nortempo began as a regional staffing agency before expanding nationwide. Over three decades, it has evolved into a comprehensive HR services group with a presence across Spain and Portugal.

For international professionals

Operates an extensive network of over 50 offices across Spain, offering job opportunities in both major cities and smaller industrial hubs.
Provides a wide range of contract types, including temporary-to-permanent roles which are common entry points for international workers.
Covers diverse sectors such as logistics, healthcare, and administration, catering to various skill sets and experience levels.
Headquartered in A Coruña, the company has a strong presence in Galicia but maintains major operations in Madrid, Barcelona, and Valencia.

Hotel Receptionist

Nortempo

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

-Previous experience in hotel reception or customer service.
-Good level of languages (especially English; others will be valued).
-Proficiency in IT tools and hotel management software.
-Communication skills, organization, and incident resolution.
-Customer orientation and teamwork.

Benefits

-Possibility of accommodation.
-Salary: €1,673 gross per month (according to the Castellón Hospitality agreement).
-Incentives: commissions for the sale of room supplements.
-Full-time, with a continuous schedule, adjustable according to occupancy levels.

Job Description

Main functions

At Nortempo selección, we are looking for a customer-oriented person to join the reception team, performing the following functions:

Receive and assist customers with kindness and professionalism.
Manage the check-in and check-out process.
Handle reservations, modifications, and cancellations.
Inform guests about the establishment's services and provide tourist information.
Handle phone calls, emails, and in-person inquiries.
Manage payments, invoicing, and cash closing.
Coordinate room assignments and monitor availability.
Process incidents, complaints, and requests, offering effective solutions.
Coordinate with the housekeeping, maintenance, and catering departments.
Register and update guest data in the management system.
Manage correspondence and messages addressed to customers.
Control the entry and exit of guests and visitors.
Ensure compliance with internal procedures and security and data protection regulations.
Keep the reception area tidy and offer personalized attention throughout the stay.

View original advert (Spanish)

Funciones principales

Desde Nortempo selección buscamos una persona orientada al cliente para incorporarse al equipo de recepción, desempeñando las siguientes funciones:

Recibir y atender a los clientes con amabilidad y profesionalidad.
Gestionar el proceso de check-in y check-out.
Realizar reservas, modificaciones y cancelaciones.
Informar a los huéspedes sobre los servicios del establecimiento y ofrecer información turística.
Atender llamadas telefónicas, correos electrónicos y consultas presenciales.
Gestionar cobros, facturación y cierre de caja.
Coordinar la asignación de habitaciones y controlar su disponibilidad.
Tramitar incidencias, quejas y solicitudes, ofreciendo soluciones eficaces.
Coordinarse con los departamentos de pisos, mantenimiento y restauración.
Registrar y actualizar los datos de los huéspedes en el sistema de gestión.
Gestionar correspondencia y mensajes dirigidos a los clientes.
Controlar las entradas y salidas de huéspedes y visitantes.
Velar por el cumplimiento de procedimientos internos y normativa de seguridad y protección de datos.
Mantener el área de recepción ordenada y ofrecer una atención personalizada durante toda la estancia.