Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Service Administrator

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in administration and customer service? This is your opportunity!

An opportunity has arisen in the Customer Service area for an Administrator. In this position, you will be responsible for managing the Customer Service for the assigned Sales Representatives and their clients, meeting service standards and providing the necessary logistical and administrative support.

Key responsibilities include:

Processing and coordinating the flow of orders, both direct and those managed by sales representatives, ensuring or exceeding the fulfillment of service standards.
Ensuring compliance with service deadlines, managing as necessary with other involved departments (finance, logistics, purchasing, technical service).
Handling and following up on claims and incidents until they are resolved.
Serving as a link between the assigned sales staff and the rest of the company's departments to ensure the quality of service for both external and internal customers.
Supporting the sales force by providing information and all the support they require for their work.

What we will value in your application:

Education: High School diploma or Vocational Training, or a minimum of 2 years of experience in a similar position.
Knowledge of SAP and Salesforce.
User-level office software skills: word processors, spreadsheets, etc.
Theoretical and practical training in telephone customer service.

Salary: 19,000 annually
Contracts: Monthly renewable until the end of September with a possible extension thereafter
Schedule: Monday to Friday, 9:00 AM - 6:00 PM

View original advert (Spanish)

¿Tienes experiencia como administrativo/a y en atención al cliente? ¡Esta es tu oportunidad!

Surge una oportunidad en el área de Atención al Cliente como Administrativo/a. En esta posición, te encargarás de gestionar la Atención al Cliente de los Delegados/as de Ventas asignados y sus clientes, cumpliendo los estándares de servicio, proporcionando el apoyo logístico y administrativo necesario.

Entre sus funciones, destaca:

Procesar y coordinar el flujo de pedidos tanto directos como gestionados por los vendedores asegurando o excediendo el cumplimiento de los estándares de servicio.
Asegurar el cumplimiento de los plazos de servicio, gestionando cuanto sea necesario con los otros departamentos implicados (financiero, logística, compras, servicio técnico).
Atender y seguir hasta su solución las reclamaciones e incidencias que pudieran producirse.
Servir como nexo entre los comerciales asignados y el resto de los departamentos de la empresa para asegurar la calidad de servicio al cliente externo e interno.
Dar apoyo a la fuerza de ventas facilitando la información, y todo el soporte que precisen para su trabajo

Lo que valoraremos de tu candidatura:

Formación media: Bachillerato o Formación Profesional, o Experiencia mínima de 2 años en puesto similar.
Conocimientos de SAP y Salesforce.
Conocimientos de ofimática a nivel de usuario: procesador de textos, hojas de cálculo, etc.
Formación teórico-práctica en Atención telefónica.

Salario: 19000 anuales
Contratos: mensuales renovables hasta finales de septiembre y posible ampliación posteriormente
Horario: Lunes a Viernes de 9-18h