Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

This job was published 8 months ago

Customer Service Administrator

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have strong communication skills and a customer-oriented approach?
Do you consider yourself a hardworking, responsible, resourceful, and committed person?
Do you have a professional manner with customers, a positive attitude toward teamwork, and proactivity in problem-solving?
We have an offer for you!!!

Process delivery notes for Logistics customers.
Manual entry of delivery notes.
Tracking shipments until final delivery.
Manage the flow of information between the Company and the Customer.
Management and tracking of incidents and claims.
Manage urgencies and special services.
Prepare quotes for special services.
Manage pickups and returns.
Administer and archive documentation related to each Customer.
Enter data into the system, generate documentation, files, and reports for our Customers.

Professional Skills:
Minimum education: Higher Vocational Training (Ciclo formativo de grado superior)
Proven experience of 2/3 years in customer service; experience in the logistics and/or transport sector is valued.
High proficiency in Microsoft Office suite (Excel, Outlook Email, Word)
Knowledge of CRM or WMS (Warehouse Management Systems), with proven experience working with them.
2/3 years of experience in incident management and reporting.
Knowledge of English, intermediate level: B1, is valued.

Competitive salary
Stable contract with the possibility of joining the permanent staff
Training provided by the company
Good working environment
Schedule from Monday to Friday, 9:00 to 18:00, with one hour for lunch

View original advert (Spanish)

Tienes alta capacidad de comunicación y orientación al cliente?
Te consideras una persona trabajadora, responsable, resolutiva y comprometida?
Con buen trato con el cliente, buena disposición para trabajar en equipo y proactividad para la resolución de problemas?
Tenemos una oferta para ti!!!

Procesar los albaranes de los Clientes de Logística.
Grabación albaranes manuales.
Seguimiento de expediciones hasta su entrega final.
Gestionar el flujo de información entre Empresa y Cliente.
Gestión y seguimiento de incidencias y reclamaciones.
Gestionar las urgencias y los servicios especiales.
Preparar presupuestos de servicios especiales.
Gestionar retiradas y devoluciones.
Administrar y archivar la documentación relativa a cada Cliente.
Grabar en el sistema, generar documentación, archivos e informes a nuestros Clientes.

Aptitudes profesionales:
Estudios mínimos: Ciclo formativo de grado superior
Experiencia confirmada de 2/3 años en atención al cliente, valorable sector logístico y/o transporte.
Gran manejo de paquete Microsoft Office (Excel, Correo Outlook, Word)
Conocimientos de sistemas CRM o SGA (sistema de gestión de almacenes), experiencia confirmada trabajando con ellos.
Experiencia de 2/3 años en gestión y reporte de incidencias.
Valorable, conocimiento de inglés, nivel medio: B1.

Salario competitivo
Contrato estable con posibilidad de incorporación a plantilla
Formación a cargo de la empresa
Buen ambiente laboral
Horario de L a V de 9 a 18 con una hora para comer