Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Customer Care Administrative Assistant

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you passionate about technology and driven by excellence in human interaction? Do you want to be part of the team leading the Smart Home revolution in Spain and Portugal?
At Randstad, WE ARE LOOKING FOR YOU!

What will be your mission?
As a key member of our Customer Care team, you will be responsible for ensuring a top-tier (Premium) user experience, taking on the following responsibilities:
- Premium Customer Service: You will resolve technical incidents and handle inquiries about our products (for both end customers and companies/businesses) via phone calls and emails.
- Technical Management and Support: You will apply product warranty protocols and provide solid support for pre-sales and post-sales services.
- Analysis and Reporting: You will prepare comprehensive technical incident reports and keep the weekly status of the department's progress updated.

What are we looking for in you?
We are looking for a profile with a purely digital DNA, enthusiastic, organized, and eager to learn:
- Technological Passion: Genuine interest and curiosity about the world of home automation, electronics, electricity, and Smart products.
- Languages: English level B2 (and if you are also proficient in Portuguese, that's a big plus!).
- Tools: Fluent and agile use of the Office suite.
- Excellent communication skills, natural empathy, impeccable writing ability, initiative for problem-solving, and a great team spirit.

What do we offer in return?
We want you to grow with us in a collaborative and inclusive environment, so we offer a top-tier conditions package:
- Job Stability: Full-time permanent contract.
- Flexibility: 1 day of remote work per week.
- Great Schedule: Monday to Thursday from 8:30 to 17:30. And on Fridays... intensive workday from 8:30 to 14:30 on alternating weeks!
- Convenience: Dining service included at our Fuenlabrada offices.
- Social Benefits: Private pension plan (starting from the first month) and private health insurance (after completing the first year).

View original advert (Spanish)

¿Te apasiona la tecnología y te mueve la excelencia en el trato humano? ¿Quieres formar parte del equipo que lidera la revolución del Smart Home y el hogar inteligente en España y Portugal? ¿¿
En Randstad, ¡TE ESTAMOS BUSCANDO!

¿ ¿Cuál será tu misión?
Como pieza clave de nuestro equipo de Customer Care, te encargarás de garantizar una experiencia de usuario del más alto nivel (Premium), asumiendo las siguientes responsabilidades:
- Atención al Cliente Premium: Resolverás incidencias técnicas y atenderás consultas sobre nuestros productos (tanto a cliente final como a empresas/negocios) a través de llamadas y correos electrónicos.
- Gestión Técnica y Soporte: Aplicarás el protocolo de garantía de productos y darás un sólido apoyo en los servicios de preventa y postventa.
- Análisis y Reporte: Elaborarás el informe integral de incidencias técnicas y mantendrás actualizado el estatus semanal de la evolución del departamento.

¿ ¿Qué buscamos en ti?
Buscamos un perfil con un ADN puramente digital, entusiasta, organizado y con muchas ganas de aprender:
- Pasión Tecnológica: Interés real y curiosidad por el mundo de la domótica, la electrónica, la electricidad y los productos Smart.
- Idiomas: Nivel de Inglés B2 (y si además te defiendes en portugués, ¡un gran punto a tu favor!).
- Herramientas: Manejo fluido y ágil del paquete Office.
- Excelentes habilidades comunicativas, empatía natural, capacidad de redacción impecable, iniciativa para la resolución de problemas y un gran espíritu de equipo.

¿ ¿Qué te ofrecemos a cambio?
Queremos que crezcas con nosotros en un entorno colaborativo e inclusivo, por lo que te ofrecemos un paquete de condiciones de primer nivel:
¿ Estabilidad Laboral: Contrato indefinido a jornada completa.
¿ Flexibilidad: 1 día de teletrabajo a la semana.
¿ Buen Horario: Lunes a Jueves de 8:30 a 17:30. Y los Viernes... ¡Jornada intensiva de 8:30 a 14:30 en semanas intercaladas!
¿¿ Comodidad: Servicio de comedor incluido en nuestras oficinas de Fuenlabrada.
¿ Beneficios Sociales: Plan de pensiones privado (a partir del primer mes) y seguro médico privado de salud (tras cumplir el primer año).