Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Technical Service Administrator (Disability Certificate Required)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in technical service management and are looking for a stable project where you can continue to grow professionally? We are looking for a Technical Service Administrator with a clear customer orientation and organizational skills. If you want to be part of a dynamic environment that values diversity and promotes labor inclusion, this is your opportunity! We offer a flexible work model that adapts to you.

Ensure the optimal coordination of services, efficiently managing internal and external resources.

Manage the coordination of mechanical or technical repairs in an agile manner.

Provide full administrative support in the daily management of work orders, order control, and invoicing.

Manage the necessary documentation for site access and compliance with PRL (Occupational Risk Prevention) regulations.

Prepare detailed service quotes and carry out the selection of necessary spare parts.

Guarantee the initial level of direct customer support through channels such as telephone and email.

Complete and register all processes, interventions, and repairs in the corporate computer system to ensure data quality and updates.

Coordinate and schedule daily service activities in direct communication between the customer and the office.

Provide continuous improvements to the flows and processes of the service department.

Valid Disability Certificate of 33% or higher.

Work experience: More than 4 years performing customer support, administration, and coordination tasks within a technical service environment.

Education level: Higher Vocational Training (FP Grado Superior) or University degree in Administration, Accounting, Finance, or similar areas.

Languages: Basic knowledge of English.

Knowledge and tools:

Basic proficiency in the MS Office package (Microsoft Office).

Experience using business management computer systems such as ERP (Enterprise Resource Planning) or CRM (Customer Relationship Management), with special value placed on the use of Navision or Dynamics 365.

Key competencies: Ability to multitask, proactivity, analytical thinking, customer orientation, and stress tolerance.

Salary: Annual remuneration between 24,000 and 28,000 gross euros per year (composed of 90% fixed salary and 10% variable salary based on objectives).

Working day and flexibility: Possibility of accessing a hybrid work model (combination of remote work and in-person) after an adaptation period of between 6 months and 1 year, subject to performance.

Social benefits: Private health insurance included.

Job location: Alcalá de Henares.

Facility accessibility: Physical accessibility pending detailed confirmation; the hybrid model facilitates work-life balance and job adaptation.

View original advert (Spanish)

¿Tienes experiencia en la gestión de servicios técnicos y buscas un proyecto estable donde seguir creciendo profesionalmente? Buscamos un Administrativo o Administrativa de Servicio Técnico con una clara orientación al cliente y capacidad organizativa. Si quieres formar parte de un entorno dinámico que valora la diversidad y promueve la inclusión laboral, ¡esta es tu oportunidad! Contamos con un modelo de trabajo flexible que se adapta a ti.

Garantizar la coordinación óptima de los servicios, gestionando de manera eficiente los recursos internos y externos.

Gestionar la coordinación de reparaciones mecánicas o técnicas de manera ágil.

Dar soporte administrativo completo en la gestión diaria de órdenes de trabajo, control de pedidos y facturación.

Gestionar la documentación necesaria para el acceso a obras y el cumplimiento de la normativa de PRL (Prevención de Riesgos Laborales).

Realizar presupuestos detallados de los servicios y llevar a cabo la selección de los repuestos necesarios.

Garantizar el nivel inicial de soporte directo al cliente a través de canales como el teléfono y el correo electrónico.

Completar y registrar todos los procesos, intervenciones y reparaciones en el sistema informático corporativo para asegurar la calidad y actualización de los datos.

Coordinar y programar las actividades diarias de servicio en comunicación directa entre el cliente y la oficina.

Aportar mejoras continuas en los flujos y procesos del departamento de servicio.

Certificado de Discapacidad igual o superior al 33% en vigor.

Experiencia laboral: Superior a 4 años realizando tareas de soporte a clientes, administración y coordinación dentro de un entorno de servicio técnico.

Nivel de estudios: Formación Profesional de Grado Superior o titulación Universitaria en áreas de Administración, Contabilidad, Finanzas o similares.

Idiomas: Conocimiento básico del idioma inglés.

Conocimientos y herramientas:

Dominio básico del paquete MS Office (Microsoft Office).

Experiencia en el manejo de sistemas informáticos de gestión empresarial como ERP (Enterprise Resource Planning) o CRM (Customer Relationship Management), valorándose especialmente el uso de Navision o Dynamics 365.

Competencias clave: Capacidad para realizar tareas múltiples (multitarea), proactividad, pensamiento analítico, orientación al cliente y tolerancia al estrés.

Salario: Retribución anual de entre 24.000 y 28.000 euros brutos anuales (compuesto por un 90% de salario fijo y un 10% de salario variable según objetivos).

Jornada y flexibilidad: Posibilidad de acceder a una modalidad de trabajo híbrido (combinación de teletrabajo y modalidad presencial) tras un periodo de adaptación de entre 6 meses y 1 año, sujeto al desempeño.

Beneficios sociales: Seguro de salud privado incluido.

Ubicación del puesto: Alcalá de Henares.

Accesibilidad de las instalaciones: Accesibilidad física pendiente de confirmación detallada; el modelo híbrido facilita la conciliación y la adaptación del puesto.