Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Policyholder Service Agent

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you have experience in the automotive insurance sector? Are you looking for a stable position? Are you looking for a real growth project? This is the offer for you!

What will your mission be?
- Proactively inform via telephone/email about the best policy options.
- Analyze the needs of each collaborator, review coverages, and issue quotes to inform the client via telephone/email.
- Telephone support for the policyholder.
- Telephone opening of claims.
- Policy registration.

- Minimum 2 years of experience in customer service within the automotive insurance sector, brokerages, or agencies.
- Minimum 2 years of experience in coverages, quoting, and opening claims.
- ICEA Level 2 or Level 3 certification required.
- Experience in quoting software such as ebroker, Merlin, Avant2...
- Empathy, customer orientation (you will be speaking professional to professional!) and organizational skills to launch a new project.

- Permanent contract
- Salary: 22,000 euros gross per year
- Schedule: Monday to Friday from 8:30 AM to 5:30 PM (on-site)
- Area: Getafe (industrial estate)
- Professional development

View original advert (Spanish)

¿Tienes experiencia en sector seguros de automoción?, ¿buscas un puesto estable? ¿Buscas un proyecto real de crecimiento? ¡esta es tu oferta!

¿Cuál será tu misión?
- Informar telefónicamente/mail de manera proactiva sobre mejor opción de pólizas.
- Analizar las necesidades de cada colaborador, revisar coberturas y emitir tarificaciones para informar telefónicamente/mail al cliente.
- Atención telefónica al asegurado.
- Apertura telefónica de siniestros.
- Grabación de pólizas.

- Experiencia mínima de 2 años en atención al cliente dentro del sector seguros de automoción, corredurías o gestoría.
- Experiencia mínima de 2 años en coberturas, tarificaciones y apertura de siniestros.
- Necesario Título de ICEA nivel 2 o nivel 3.
- Experiencia en programas de tarificación como ebroker, Merlin, Avant2...
- Empatía, orientación al cliente (¡hablarás de profesional a profesional!) y capacidad de organización para arrancar un proyecto nuevo.

- Contrato indefinido
- Salario: 22000 euros brutos anuales
- Horario de lunes a viernes de 8:30 a 17:30 horas (presencial)
- Zona: Getafe (polígono industrial)
- Desarrollo profesional